RingReviews 774

I am an IT professional. In my role as a Quality Assurance Analyst, I test hardware and software for my company. After@2+ years of experiencing many Ring Spotlight Cam (wired) and Video Doorbell 2 camera issues, it is my opinion that the annual subscription cost I am paying for is not justified, due to the following recurring issues:
1. Poor video quality.
2. Frequent dropped connections.
3. Missed recordings in history... sometimes for hours at a time!
4. Motion warnings not always playing.
5. Inconsistent/unstable video streaming once connected.
6. Excessive streaming delays after opening app to view.

As a prime example, in April of 2022 a vehicle recently drove across my front lawn and onto my driveway, then collided with my wife's parked car, causing substantial damage to both my lawn and vehicle. To my utter disappointment, our wired (and properly setup and functioning) Ring Spotlight Cam, which is positioned directly in front of my driveway, failed to capture ANY footage of the event!

In the most recent "event", last evening (9/7/2022) I was up past midnight resetting my Ring Spotlight Cam, after discovering that it had not captured ANY driveway footage after 6:20 PM. In spite of my efforts, I could not view my driveway on either my iPhone app or on my PC via the Ring.com web site.

Unfortunately, my overall experience with Ring equipment and software has for the most part been very unsatisfactory. Inferior equipment coupled with continued substandard performance, including inaccessibility of recordings when needed, translates into little value to my Ring subscription.

Based on the above, I see no reason to renew my Ring account subscription, and I would caution others to reconsider before purchasing an annual Ring subscription.

I bought this product thinking they would at least give me 24 hours of free storage to save the videos but instead they delete the videos instantly after live time. What exactly is the purpose of having it? I might miss the video as I'm working and won't be able to see it later because it's no longer live? Oh wait, I can! If I buy there subscription. Now, I'm not against them wanting to charge to keep storage for you but could you at least give me a pre warning before I buy it. Oh you do huh? It's small lettering so you can't see. Make no sense. It's like you were trying to hide it. Camera is totally useless unless you pay them monthly. Tons of other companies don't charge you monthly so why buy this one? Or maybe give me at least a day to save it to my hard drive for free? Feels like a scheme

This is by far the most INCOMPETENT company I had ever dealt with! I really should have bought it through amazon. Long story short, I ordered a ring pro and a 5 pc security system from ring.com, got an order confirmation on Aug 21st. On the confirmation email it clearly stated that all products will be shipped within 5 business day. It is now Aug 29th, nothing is happening. I called and was hold forever while the girl went back and forth with the warehouse trying to LOCATE my order. In the end nobody knows where my order is. I was told to wait for 48 hours for the email from the warehouse. Word to the wise, avoid ordering from this website at all cost! Get them through Amazon. Also, I paid full price on the 21st and the same product went on labour day sale a few days later for 40 bucks cheaper. When asked if I could get a price adjustment since you clearly have not shipped my order out yet. They told me no.

I have so many missed activities, can't even stand it! I have found 2 cats dead in my yard in two weeks and no video of any activity! That is disturbing!,,

Recently my gen 1 Key Pad stopped working after 3 years. I called customer service and since we are enrolled in alarm monitoring they were able to send out a replacement. They no longer make the gen 1 key pad to disarm/arm the alarm and instead sent me a gen 2 (which is smaller, and removes the large circle). What I also learned is that the key pad only illuminates when it detects motion near the keypad and there was no way to change that until... I called customer service and after 35min was informed that it was designed that way to no longer illuminate what mode the keypad is in (home/armed stay/armed away). So... I found online that the founder literally lists his own email address online on their site. So I took a shot and emailed him. I did not expect a reply, but he replied! And, he got me in touch with their COO Mike who then informed me that after customer feedback that the light was disturbing to some sleepers, they turned all day illumination off when they rolled it out. However, they built the software for gen 2 so they would have the ability to give the customer the choice to turn it on/off etc. And on top of that they are in the middle of testing that feature, and to solve my issue they rolled it out to my account. As of last night, my Mode Buttons now illuminate all the time so that I always know what status my home is in (without having to walk up the device). I don't know of any other company that would go that far to please a customer. I am a customer for life now!

Pros:
Provide distance surveillance sometimes

Cons:
- Bad cameras resolution - even unable to see car license plate etc
- Unable to operate cameras online (turning, changing view angle etc)
- Cameras often loosing connection (no video, no audio etc) and Ring will blame customers (you) in that and affirm that they equipment working fine;
- Ring app still in betta version and won't be improving further (basic required features are not implemented, bad user experience, buggy app, user interface and features are very different in comp and android app etc).
- Only 1 person can acquire admin rights in household - second spouse can't have admin rights and control cameras - feels like Ring think that one of the spouses are not smart enough to have admin rights for cameras.
- No admin settings are available on the laptop app - why such limitation and cut customer rights?
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I just had the worst experience with Ring's "customer service" (I'm using the term loosely, b/c what they provided was not customer service). I am locked out of my account, b/c I have a new phone and don't have the old phone to login with. I spoke with a useless customer service agent and am still locked out. I provided my cell phone number and the email address associated with my account and repeated the verification code he sent me once I received it via email, and he still refused to let me access my own account. This was seriously the WORST customer service ever and a huge waste of time given that I waited on hold for 10 minutes to even speak to anyone. They may as well not have a customer service department.

Ring Customer service was unable to handle a Camera phone download problem. Worst Customer service I've had in a long time. I will be burning the cameras and going with someone who's set up is not as complicated and Customer service has the ability to handle small problems with getting cameras to show up on the phone as they advertise. Bad, Bad, Bad - save the headache and get something else. My purchase of the cameras was made over a year ago so receipts are no longer available but; the monitoring plan was paid for and still active but that will not happen again.

Every time i try to view my doorbell, I cannot view due to Ring always trying to get me sign up for a contract. Sent Ring many emails to complain about this with no avail. Would not buy another Ring product because customer service is non existent.

I can't complain about the product because I never got to use it. Went to set up the camera and ring says there is an account already setup with a camera in a totally different state in my name and email. Can't setup the new camera (bought on prime days) because I don't know the password to the fraud account. She asked for the mac address on the new camera which I gave her, and she said the device was stolen. LOL What a joke of a company. I wouldn't trust them for any security.

The cameras takes minutes to load as soon as someone is detected on my property. They don't work……..

I had to do a factory reset on my wireless router because it was hacked. Everything is connected and is working fine except the 2 ring doorbells! No matter how hard I try I can not "Connect to the internet". I loved the doorbells they worked great but after the factory reset on the Netgear Wireless router I can't connect at all! I was about to order a solar charger but not now.

Was just on the phone with ring to get my Wi-Fi updated for my device they told me to rip it off my wall which was able to be ripped off in 2 seconds because the plastic is so cheap and the customer service told me that the device does not really protect the home and I asked them why would they sell the device cleaning to protect homes when it's so easy for any criminal to rip right off the house and then the lady hung up for me I have recorded the phone call and I'm going to post it online and make it go viral and now I'm sitting here with my device on my sofa and I'm going to take it back to the home Depot where I purchased it and make a scene

TLDR:
Ring forces you to pay pricey monthly subscription (Ring Protect) to access basic functionality. There is no good reason to buy any Ring products when better and more affordable systems are available on the market. Any security system with local video storage and no sub fee is a better buy.

Extended Review:
Useless without a subscription. Scams you into paying pricey monthly subscription for Ring Protect to access basic functionality. Allows you to see videos saved in the cloud for trial period of 30 days only, and after the rug pull on day 31, your 30 day return/refund window has also closed. Access to recorded videos should be a basic feature and are the minium functionality most people require in a security cam. It seems to be fraudulent and misleading marketing to describe Ring Protect as a premium, add-on feature, when it is actually a subscription required for unlocking basic functionality. Someone please file a Class Action against Amazon for false and misleading marketing of the Ring!

I paid hundreds for spotlight cams for my front and back doors and additional hundreds to have them installed by a licensed electrician. The front one stopped working within 5 mins, and the back one within a couple days. Customer service said they'd send replacements, but would not reimburse installation costs, or pay to have the second cameras installed. When the back camera started flashing 24/7 and disturbing the neighbors and my Airbnb guests customer service said I'd have to pay someone again to come and uninstall it, without reimbursement. Ring refused to stand behind their product, refund my purchase, or take responsibility for the defects and their cost to me. I do not recommend purchasing Ring products. I personally will stay far away in the future.

*In addition, I bought a water flow sensor not made my Ring but endorsed by them. It has also been a constant pain, constantly alerting to me non-issues and turning my water off for no reason. At this point, I wouldn't even buy products Ring is affiliated with.

The person was barely understandable and kept me on the phone for over an hour only to tell me that they weren't able to help. My ring doorbell stopped connecting to the chime and they didn't know what to do. I'm better off just buying a new one or getting a different brand then dealing with them again. I am dreading the call I have to make tomorrow. They are terrible.

It is a shame that RING increasing its prices by 33% from July 2022. I think we should reject it and raise our voices to the consumer committees and groups