RingReviews 774

I had an issue when I changed my mobile number to a new number. This happened on Fri 3 June 2022 and the customer service person was called Vanessa. The error was due to my not realising I have another email address, which I had forgotten about. Vanessa was so patient and friendly with her assistance. Ring Team, I would like to say great job Vanessa. Unfortunately the survey Vanessa sent, I hit the wrong button and couldn't leave a survey. So this is the next best thing. Thanks again Vanessa.

I've had the Ring home alarm for about a year now. Everything keeps breaking and customer services says they can't help me! They are very rude and don't really care about what you're going through. Customer services honestly makes you feel like Ring has already made the money off of you since you've purchased all the equipment so they don't care if you're happy or not. I will honestly be throwing this stuff in the trash. Please don't waste your money.

I bought this system hoping it would be a cheaper way to secure my home. Set up was fast and the instructions seemed simple. Then my Internet went down and I saw that my outdoor cameras powered by their optional solar panels went offline. So I manually reconnected them by getting out a ladder and opening the device and removing the battery, as pressing the button on the bottom to reset would not work. Then it happened again and again and again and each time I had to do the same thing. Why can't they make the system reconnect the outdoor cameras like all the other devices reconnect regardless of how they are powered? Very frustrating and their Support just says I have to manually reconnect the devices!

Ordered Spotlight Cam Solar, which I have never received. A month after I placed an order, I have requested a refund from RING, and they have declined to issue one. Saying that I should send the camera back (the one that I have NEVER received), and then they will issue a refund.

Ring customer service out sourcing aboard ( must ask for America customer service) is absolutely horrible on phone over 40 mins tier II Waiting for a customer supv … for over 25 min … then they discounted the call …. Ring product doesn't work as advertised. Was promised a year of service because of so many problem. But lied to me did not keep promise. All the money spent for their products. (Amazon owns Ring)ring customer service abroad can careless about their customers….! Amazon needs to do something about this extreme bad service … problem never fixed instead hung up on ….

Customer support is terrible. They upgrade their app without warning and then it no longer works on your phone. They do not provide previous versions of their app and you are required to get a new phone on a regular basis. When you complain, they go through a whole rigamarole in order to tell you they cannot and will not assist you. The pretend to offer a refund but then find an excuse how to not do it. In my case it was because they do not offer a refund to international customers. (I am in Canada) A very shady company.

My camera and doorbell surprised me with a monthly bill not advertised on the boxes. They disconnect constantly, my internet and wifi connectivity is above and beyond, yet I still got ring brand extenders all over the house, still disconnects. 1 year old and the doorbell doesn't charge the battery any more, I replaced the battery and checked the voltage line. They aren't the issues. The cameras have night vision, yet they go black constantly. For example, last night something climbed my fence and messed up my 16' inflatable pool. The motion sensor apparently went off, but the camera blacked out forn15 mins with. Perfect timing. I saw glowing eyes, then black... they should recall these and entirely refund every buyer.

No install instructions. My doors and windows have bevelled edges. Sensors can't work. Need to take them all down. Severe wall damage. They don't compensate for the damages.

This is an email i had written to hopefully send to the complaints department before finding out the department does not exist!

Good morning,
I recently contacted your support service via chat to try and resolve an issue I was having with the "Ring Doorbell" /App.
The issue was a communication problem when trying to speak with a person at my door. This was quite annoying as I was unable to understand what they were saying and they could not understand me. I tested the wi-fi and tried to reset and check all the settings not forgetting to charge the battery to full capacity. The problem remained, so I decided to uninstall the App from my Samsung Note 8. I then went to the Google App store to where I tried to download the "Ring" application. This was not possible as a prompt was displayed "Your device isn't compatible with this version". I had numerous attempts at doing this with no success and decided to contact Ring support.
After making contact with a support adviser via chat, I was told that my mobile device was no longer supported due to the Ring App being a later version. My phone is on Android Version 8.0 and no further updates were available. This would seem my Ring doorbell would no longer be fit for purpose unless I was to purchase a new mobile phone. I found this very upsetting as I would need to spend several hundred pounds on a new phone to enable the doorbell to work. No further support could be offered to resolve my issue.
I browsed Google for several hours in hope I would find an earlier version of the app which I had previously installed. I managed to download an earlier version of the app from another website, I can confirm my Doorbell issues have all been resolved.
I find this extremely frustrating that the Ring support adviser could not offer me this solution and no other support was offered to help with my problem. I will not be buying any more products related to "Ring" in the future as I am appalled with the service and support which I received.

Long time ring customer here, since 2018.

Ring used to be a great company, their customer service, whenever I needed to reach out, we're awesome. There system was never perfect, but it was, by far, a smoother experience.

But then Amazon bought them and it has been downhill ever since.

Video quality and connectivity have gone out the window. Live video rarely works, takes 30+ seconds to activate the camera. I'll get notified "there's motion at your diriveway" but when I go to see the video…can't connect. My wifi is great. One camera is literally on the other side of the wall from my router and I still have issues connecting to it.

I wonder if the system is just overloaded now, it seems to be the case. There servers must have to deal with an incredible amount of bandwidth.

It's become a very frustrating product. I Feel bad for all the positive recommendations and great words I've spoken to friends and family about this company, only to see what it's now become.

We have had 3 systems operating for roughly 3 years now and they are all a constant problem so do yourself a favor and don't waste your time or money, Nothing but an ongoing pain in the a$$

I received a Ring doorbell as a gift... the wired model. I installed it exactly as the directions said. It worked for about 5 minutes, then quit. I determined the transformer was burned out. Bought another transformer and re-did the installation. The doorbell burned out the second transformer as well. I called customer service. Getting through to customer service is another hassle I won't even get into. The person I spoke to has such a heavy accent, both my wife and I had a hard time understanding them. After I asked them to repeat something for the third time, they hung up on me. I called again and got a different person. They still had an accent but not as bad. I explained the problem with two transformers burning out. Customer service said "that can't happen." There are many, many reviews saying it happens all the time. The rep questioned every step of my installation. She even had me send photographs of the connections I had made. Finally she said there is a resistor in the doorbell that will reset in 24 hours and everything will work perfectly. What a load of crap! I've installed numerous doorbells and I know there is no resistor. I uninstalled the doorbell and the person who gave it to me was able to return it for credit. After this experience, I will never buy or recommend any Ring product.

I have had Ring for a few months now. I have had videos erased from my log which I pay for. I'm a victim of gang stalking. Ring from my experience is envolved in this type of activity. They will tell you that they are there to help and then work with other individuals to compromise you safety. If you don't know what gang stalking is look it up.

It is a nightmare ringing Ring to try and get help. They use people who do not know how to help you, and will not pass you on to someone who can help. Totally disgusting set up.
The last three times I have rung for help the people forever check their notes, or go off and ask someone, only top come back and still not fix problem, know what they are doing.
The last person suggested things that were not even relevant, had no clue what was going on, total waste of time!

Purchased Ring Doorbell 2. Upon installation found it didn't work properly. Called Ring customer service and, after an hour, they finally authorized a replacement, which they said would be an upgrade to Ring Doorbell 4. What I received was a "Refurbished" Ring Doorbell 2. Arguably an illegal bait and switch as I was never told that Ring would be sending other than new. After much time spent with customer service, they agreed, in writing, to sent a new Ring 3 doorbell. I waited nine days, finally called back, and was told the order had been cancelled, and they couldn't explain why. This is a truly awful company, and if you're going to trust your home and family to any kind of security company, this is probably not the one. A lot of good companies out there.

I spent an hour and 20 minutes trying to follow telephone directions on how to set up a "Ring account." Mickey Mouse!

Works, then it doesn't work, works then it doesn't work. I get black screens when trying to play back. Now it's funny how it worked when I first got it and now it does not work, are they wanting me to upgrade? I have a tv in the guest room right where the ring camera is, so I know it's not the router.

My ring hasn't been working for a month and when I called customer service they wanted to give me a partial refund on my yearly subscription starting from the day I called and NOT from the day it stopped working. I asked to speak to a manager 5-6-7 times and the rep would put me on hold for 1-2 minutes, come back on, say she is still waiting for a manager to then finally say there is NO MANAGER available to speak with me. Also, I was on the phone for 55 minutes trying to reset it with the customer service representative. My ring doorbell was less than 2 years old when it stopped working. I will NOT USE them again!

I finally got in touch with them and they had me reset it for the umpteenth time and I had them look and see how many times I had called in since Sept and they sent me a replacement.