RingReviews 774

I bought this product to protect myself from a neighbor to catch her trespassing and threatening me on my property to use in court. I pay for the cloud service monthly. The video I wanted to use in court worked the day before my court date. During court the video would not play. It stated, "OOP's something is wrong with your account." I called Ring customer service and was told someone would get back to me within 24hrs. Yes, they are nice, but do not have a clue on how to solve problems or get back to you as promissed. I did receive a email asking the date & time of the video I wanted to retrieve, which I already gave the information on the phone. I replied by email. But 4 days later... NO RESULTS!

If the video is saved on the Ring iCloud, which I pay for monthly, I don't understand why they can not retrieve it.

When I called customer service again 4 days later, I got the same information. I was told, level 2 tech department would be working on the problem. NO RESULTS!

Do not waste your money on this product. I'm sure you can find something else which is much reliable. I had to give it one star, the product its not the issue, it is the customer service that stinks!

If you've purchased a Ring video doorbell be prepared to receive zero customer service! I misplaced the removal tool and after installing a new wifi router I needed access to the back of the doorbell to reset the wifi. I emailed customer service 3 times over three days and never got a reply, well, I did get one automated reply at first promising an 8 hour time frame to respond with an answer. I tried to remove the doorbell and broke it! It's in the trash now! I won't replace it because it took a long time to record motion, you could come up to the door, grab something off the porch and be gone before it would send an alert and begin recording. The doorbell alert would sometimes take a minute to send an alert. Doesn't seem like much but that's a long time to stand at a door without an answer!