RingReviews 774

So after my fiasco with the Ring Doorbell and Ring Doorbell 2. CS decided we should try a Ring Doorbell Pro. I have been using the Ring Doorbell Pro almost 3 months now, and I must say I am having no issues with it at all. It is by far better than the Ring or Ring 2 doorbells. Stays connected with out issue voltage stays at good levels and I don't miss any rings. In fact I'm using 2 Ring Doorbell Pro's on one transformer, and both are working great.

AS WE ALL KNOW RING PRODUCTS ARE NOT CHEAP, AND THE CAMERA ARE SUPER SENSITIVE, EVEN FLY'S SET THE CAMERAS OFF, AND WITH COX'S NEW 1TB MAX DATA, RING CAMERAS ARE WASTING ALOT OF DATA SENDING VIDEOS BACK, THAT HEADLIGHTS OF CARS SET OFF, OR BUGS SET OFF, I SET TO PEOPLE ONLY MODE, SAME PROBLEM, NICE PRODUCT BUT NOT ACURATE AT ALL, AND DONT GET ME STARTED ON CUSTOMER SERVICE, YOU HALF TO HOUND THEM TO GET STUFF DONE RIGHT, AND THAT DOESNT ALAWAYS WORK OUT, IVE BEEN GETTING THE RUN AROUND ON A 10% CREDIT THATS OWED TO ME WHEN YOU GO ONLINE TO BUY STUFF, SINCE I UPGRADED TO THERE PLUS PACKAGE, BUT SAME OLD LAME STORY WE WILL GET BACK TO YOU SIR, WEEKS AND MONTH PASS AND NOTHING, I MAKE CONTACT AGAIN, SAME OUTCOME NOTHING, IT LIKE THERE CUSTOMER SERVICE PEOPLE WORK FROM HOME, NO ONES CARES FOR THE US ANYMORE...

I received the Ring doorbell as a gift from my child or I would have returned it long ago. The wifi is weak and if you install it more than 40 feet from your router, plan on buying a wifi extender. The camera resolution is poor and response time so slow it often misses events. The Win10 app has no setup capability so you will have to use another device for that. The motion detector works, too good. It detects vehicles driving by even though I set the range to minimum, creating many false detections. Finally, you will have to buy a subscription after the free month to continue to record video. My advice is to look at other products as this one is not worth the time to install it.

I have the Ring doorbell pro, as well as 2 floodlight cameras.
Every time I get notified about an event, be it motion or a ring at the door, the lag to connect is so long and most often not connecting at all that it makes it useless.
One is left with reviewing the event after the fact - which is obviously to late - especially for a ring at the door.
The product does not work as advertised at all.
It is far from maturity. Stay away and go with a different product instead

2 outdoor cams and 1 door bell. Slowly but surely outdoor cams failed. Failed to charge and had awful video quality. Support was useless.

I am left with the doorbell which also has awful video quality. Got an alert someone was at my door to find out that I was no longer on the subscription plan and could no longer see videos. I got absolutely no notice of this.

After outdoor cams failed, I subbed with Nest which has worked beautifully. Cant wait for the Nest doorbell to be out.

Dont buy Ring products.

I have installed 4 devices around my home. I have GB internet and all the best wireless routers etc. I can't ever seem to connect to a live doorbell ring event, a live motion event etc.

I had people trying to break into my property at 4 am not too long ago and couldn't even connect to video and had to wait for the recording to post on the server (which has become the only way to view anything after receiving a notification).

This product sounds awesome in theory, in reality its the biggest piece of $#*! I have ever invested in.

If I could give this company 0 starts at this point I would. We purchased the stick up camera about 7-8 months ago then when we called back to order a couple 2-3 months later we were told they were old camera and obsolete. We were told that we could use the solar panel that we had with the new spot cams. And that they would have a bundle packaging. So here it is 3 months later and we need to get cameras that work so we are reaching out to Ring and they tell us that there is no price bundle and our solar panels are not compatible that we purchased from them now they would like us to Spend another $1000. 00 dollars to replace what we already have in hopes that maybe they will work and not be obsolete in 2 months if we needed more CUSTOMER SERVICE TOLD ME TO CHANGE COMPANY'S IF I NEEDED TOO.

I purchased 4 Ring floodlight cameras. The first camera setup went smooth and I was receiving immediate alerts of motion. Floodlights 2,3, and 4 required several call to tech support for a variety of issues. Finally got a tech that knew something! He could see from his end that my cameras didn't receive the latest firmware and that was causing me problems. The company then forced firmware to my cameras. About that time a thunderstorm rolled in and we had to postpone setup (I didn't want to stand on the ladder to keep pushing button to reset camera in a storm). Tech took my phone number and PROMISED to call me back next day so I wouldn't have to re-explain my issues for the umpteenth time. Still haven't received any phone call, but the cameras are working since receiving new firmware. I do feel more secure with them working. I just don't feel I should have had to make so many phone calls and spend multiple hours trying to figure them out.

I get multiple false alerts daily since I switched from my iPhone to a Samsung 8. This sound alerts occurs regardless of the setting for silent, they do not activate the doorbell, or register as an "event" in the app. In other words, the app will indicate that the alert never occurred.
Tech support tells me they've never seen this issue before, they have no idea how to fix it, but they'll forward the issue to the "Team". However, they have no idea who the team is, if a forwarded issue has been received, no issue tracking mechanism, no way to forward the Team my personal information or contact, no way for me to contact the team, and no expectation that anyone, at anytime, will do anything about the issue. Oh - they do not provide refunds after 30 days. Only replacements within a year, but a new Ring.com Pro will not change an app issue. RIng.com has no remedy for those issues - even if it is fatal to the doorbell function.

I really don't understand how can so many ppl have issues with their rings (pro) and yet they are still in business, my replacement (yes that tells you a lot already) worked for about 4 months, then suddenly stopped working since December 20th 2017, I followed all the steps per their support who of course will blame everything in your home before admitting that the real issue is their device, replaced the power pro cable, unplug the 24VAC adapter recommended by them, reset the breakers what's next? Buy a new house?...
Another issue with their support, I've attached the picture of a multi meter reading the voltage at the ring but they don't even bother looking at it, their answer was "can you get a multi meter to check the voltage..." like really? Now I have to tell you to look at the attachment and wait up to 48 hours to get a response!
If your product is not ready don't sell it, I just feel like I lost $220 because what if they send me another replacement how long will that one last, it sickens and frustrate me.