RingReviews 774

We like our Ring.com doorbell, so we pre-ordered (WITH advance payment!) two of their spotlight cams that were supposed to be on a 2-week preorder. That was in October and it's now the end of December. In November they told us they wouldn't ship until December 15th, which has come and gone. A customer service rep told us off-the-record that Ring knew in AUGUST that they couldn't make their advertised ship date. Sounds like they were scamming the public for some extra R&D money. We're totally done with them and are moving over to SimpliSafe.

I have the Ring Video doorbell Pro which was purchased through HSN.com it was easy too install I did need an 45 degree angle mount which was easy and very inexpensive to purchase thru Amazon.com.
Installation process and set up was FANTASTIC easy to do and follow along, RING gives you all the tools and the Video of step by step installation guide if I can install it trust me anyone can do it.
For the 1st week everything was working great till yesterday my husband notice while we were approx 2.5 hrs away from home that the audio was choppy when we answered the call of someone at our door. When we got home the trouble shooting began. We check to see if the choppy and verbalization was still occurring on both of our phones (it was), we then checked on our neighbors to see if he was experiencing the same issue audio issue (he was not). I called HSN and they basically told me that this is a vendor issue and I would need to contact them.
The only info that came with this item was a packing slip that had RING address but no contact number

SPECIAL note at 1st I purchase a different product when received I ordered the wrong item. Once again on packing slip no phone number and no instructions on how to return item. I returned item to address that was on packing slip thus far I haven't seen a credit on my method of payment yet.

Tired and Confused

We initially purchased the Ring video doorbell following a favorable WSJ review (what a mistake). The first product Ring sent us was an outright lemon and never worked. Then after several hours on the phone with Ring tech support and our electrician at vast expense, Ring agreed to send us a replacement. That worked for a brief time (a few months) and then stopped working altogether.

Our unit was hardwired into our electrical system but apparently kept blowing out the transformer it was wired to even though the transformer capacity was as specified in the Ring literature. The device health tab said that the device was fully charged but the glowing white light indicated that the battery wasnt fully charged. What a frustrating and expensive waste of time.

We have spent hundreds of dollars with our electrician trying to get this device to work. Weve now pulled the plug on this faulty device and we're telling all our friends not to buy this piece of garbage.

I have had Ring Doorbells since before they were ring. I bought one called the "doorbot" which sucked, than the ring which they gave me a little discount toward since they felt bad for me getting suckered into a crap device, however, since than, not only has their product improved drastically, (still not perfect), but WOW one of the best customer services in the world! They have taken care of me many times, and they are quick to replace the unit and just make sure the client is happy in the end. A FREAKING + for customer service!

Well, I was reached out to by Kandyce and put in touch with one of their team members, Victoria. Victoria had already made herself familiar with my issues and called ready to help. She did not make any excuses for the way I was treated and apologized admitting the wrong doing of the company. I can't tell you how refreshing it was to hear from someone who took responsibility for the way I was treated, even though she personally had nothing to do with it. She immediately sent me my order of the correct cameras and a label to send the wrong ones back to her. That is simply all I wanted.

She was extremely helpful and professional. She even offered to help me if I had any connectivity issues after I receive them and wanted to make sure I was taken care of. I have not completed this order and I still don't have the cameras, but I thought it was necessary to update my review with this new information. I'll post another update once this is all completed. If you're contacted by Candice or Victoria, trust me, they will fix your issue if at all possible. Great customer service on this end, I wish they had all been as pleasant.

Thank You So Much!

Overall I've been very happy with my Ring doorbell, but I recently purchased a Solar Charger for it and that has been a complete waste of money. Do not buy this product. My Ring Doorbell usually lasts 2 to 3 months before needing to be recharged. I thought the solar charger would make that time even longer - or that I would no longer need to charge the doorbell at all. Instead, my doorbell now needs to be charged every two weeks! The charger and the doorbell both face the sun. The solar charger, instead of charging my doorbell is doing exactly the opposite - draining it. I've reached out the Ring / Amazon multiple times and I've gotten no reply from them. This product is a waste of money, a terrible product and an unresponsive company.

I bought the Ring.com Spotlight Cam and after trying to install 4 different cameras this camera will not work with my Iphone7, my Macbook Pro or my wife's Iphone 6. I called into customer service every weekend for a month and they had no idea why this wouldn't work and kept sending me new camera's to try. KEEP READING... So I decided to say $#*! it and bought the ARLO PRO system and thank GOD I did because 1 hour after I got the ARLO PRO system up and running the camera's started notifying me at 11:30pm that someone 2 people broke in to my backyard and were trying to then break into my house but thank they could not because everthing was locked up. They were trying to get into my front, back and side door and windows. They then broke into my garage and started trashing the garage and eating and drinking everything in my fridge and then peed all over the place. I was up with a sick baby so I didn't catch the first few notifictions but then when I did notice I saw someone walking around my gated backyard. 7 police officers and a helicopter 20 minutes later they caught them because I was able to be notified through the Arlo system. I have 2 2 year olds and I can say the Arlo Pro System saved my family and house and we feel safe because of Arlo not Ring.com

Bought two flood light cams for front and back of my home.
Both worked fine.
Six months goes by and my front no longer works.
I emailed them and was assigned a (ticket number) and the automated email
Said they would get back to me but I had to keep after them to get a response.
They did send a replacement but it will not go into setup mode right out of the box.
I emailed them three days ago and have had no response yet.
I will let you know how this goes...
I learned not to email but to call them.
They sent me another one. Got it up and going. I am happy!
Rick N.

The latest Windows 10 App pushed out today has 3 Issues. #1 you can't see the ring spotlight cam under devices or the history of that "new" device just the older ring doorbell and stickup cam. #2 if you click on the devices (the ones you do see) and select live view the app will display a black screen with "Error" if you don't have a mic connected to your PC. #3 when the push notification fires and the event tries to load it after displaying "connecting..." for a while the app just crashes. I'm a software developer with 20 years experience and I have to ask who in heck in this billion dollar company allowed this app to be released. Thankfully the Android app on my phone still works for now. I hope they don't screw that up as well. Such a shame they were doing well with the concept / hardware to get a black eye due sloppy software developers whom don't test thier code.

Ordered a replacement battery for my spotlight cam battery. Got a confirmation email and number also. Stated shipped for fulfillment on October 26 here it is November the 6th and still havent received anything. Call a rep one week ago said shell check the status and let me know in a few hours by email never heard back. Called today talked to girl she said oh its shippi today. Their really unorganized at this company! Mr. Jamie and Shaq needs to be standing at those reps desk and not in folks yards making commercials to get sales! Bull$#*! is what it is!

We ordered $1145. 00 worth of equipment Oct 28,2017. We received an email message on Oct 30th asking for verification of the order which we gave, meanwhile the hold was placed on my cc and then processed. I had to upgrade shipping in order to get the equipment in time for our electrician due to the delay. It was supposed to arrive Nov 1st. Our electrician is scheduled on Nov 2 and no cameras have arrived. I just called the toll free number. The representative was very nice, however she also found out the equipment hasnt even shipped. We had someone try to break into our property 2 nights ago! While we do have another alarm system already installed, the images at night are not good which is why we bought Ring.com cameras to begin with. I dont know about other customers but I am extremely displeased at the delays. We take the safety of our family seriously. We ended buying a well trained guard dog. When people spend this type of money there shouldnt be any excuse for delays in shipping after a cc has been charged and a verbal authorization given. So far we are not pleased.

I purchased the wired spoltlight camera. It took almost three hours on the phone and internet for the initial unit set up. Once it was in operation I realized that you can not stop it from recpording evey motion detection. No over ride. So if the kids run by it 300 times a day you have 300 recordings to delete.
After one month it quit working. I called in and spent another 2 hours on the phone before they agreed to replace my unit.
I received the unit after 5 days. I spent three hours on the phone and they never could get it to connect. We tried some silly stuff too, such as hook the plastic mounting base to it so it will work. Reboot your router, reboot your phone, etc.
Now they say they will refund it. Lets hope so. They did not even send a return shipping label to send the first unit back, They say they will email me one in 3 -5 days. What a joke. Buy a motion detector spotlight and siren instead. I habe spent $200 and about 7 hours on the phone for a few pounding headaches

I've owned my Ring 2 Doorbell for over a year now. Works about 10% of the time, always a 10-30 second lag to see who is at the door after you hear the ring - too late. I upraded my wifi to the fastest and added a d-link repeater - neither made much of a difference. I'm continually unmounting the bell and resetting it - firmware is always up to date. Support was very pleasant but their chat page won't scroll, so you're good for only a short conversation and done! Dial in and try gain. They have your email info but don't contact you back either. And when it's cold out (-10 deg C or 20 deg F), the battery dies in hours and the original bell power supply can't keep up with it. We're all kind of used to first generation internet products being glitchy, always disconnecting and slowing down, but its 2017,... If the product worked the way it was supposed to, i'd be happy. I want my money back and compensation for the countless hours I've spent re-booting/resetting/entering passwords, watching led's flash. It's a great idea - it works like garbage! Not happy!