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Ring Reviews Summary
The overall reputation of the company is significantly marred by consistent complaints regarding product reliability and customer service. Customers frequently express dissatisfaction with the performance of devices, citing issues such as poor video quality and connectivity problems. Additionally, the customer service experience is notably negative, with many reviewers reporting long wait times, unhelpful representatives, and inadequate support for troubleshooting. While some users appreciate the initial functionality of the products, the recurring themes of frustration and disappointment suggest a pressing need for the company to enhance both product quality and customer service responsiveness to improve overall customer satisfaction.
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Ring is a joke never ever put your money into this not worth 1 penny ring is always dead never is in color and most the time don't connect to the video... customer service is a joke the managers there only care about themselfs and getting paid they don't care about the agents that work there and they don't care about the customers... please don't waste your time or money on this company.
However we have had it a year and it has not worked for even 4 full weeks. When I call customer service they say can walk us through to fix but we have to be there. The whole reason we bought it because they advertised to see what is going on when you are not there! We bought for our Florida home. We live in Illinois. We set it up it works... then doesn't. We wait til the next time we are there. Fix it and then. Not working again. They walk us through and still only works about a week or two and stops again. I told them love it when it works but we got a lemon. They do not honor the lemon law and replace. So I guess they do not back their product!
Hi Grace,
Thank you for sharing your feedback and I am sorry to hear about your poor experince with your devices not functioning consistently. Would you reach me today at [email protected] so that we can investigate this issue further and make sure we get your device running consistently without any interruption? You should be able to rely on your device both when you are home and away from home. I would appreciate your time and I am confident we can turn this around for you.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
[email protected]
I purchased a Doorbell 2 and two stick up Cams. I received the doorbell and one stick up cam on 9 July 2017. I called and was told the second stick up cam was on back order. I signed up and paid for video recording for both the Doorbell and the stick up Camera that I received, upon completion of the free 30 day trial. The second stick up Camera did not arrive until a second follow up call and it was early Sept. Yesterday my video recording were stopped on all devices and my account shows no previous purchases of the video recording. I have tried to resolve using the online chat (twice) and was told billing would contact me via email within 3-4 hours. That has not happened. I have called the customer service line and been transferred to billing which immediately defaults to elevator music. The first call ended at 40+ minutes with no response and the second call is now 30 minutes and counting. I like the product but the company is not ready for prime time. Their customer support is horrible.
Hi N G.,
This is not the experince we intended for you and certainly not the expectations we hold for our customers. I am so sorry to hear about your poor experince with our support team and want to make sure we rectify this for you right away. Would you kindly reach me today at [email protected] so that I can follow up on your Ring experience? I want to make sure we come to a resolution in regards to your Ring Video Recording plan and I'd also like to review the CS tickets you opened with us so that we can make sure this does not happen again. I would appreciate this second opportunity and look forward to hearing from you.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
[email protected]
Bought a Ring Doorbell and was dead. Bought another and it only worked half the time. Luckily, I bought these through Amazon so I was refunded immediately. Bought three cameras and one was defective. Decided, to return all product and it has been about three weeks since I returned them with RMA's and tracking and still no refund to my credit card. Even emailed with CEO and Founder Jamie (*******@ring.com) and he answered immediately and was initially helpful but when it came to help in obtaining my refund, Jamie's answer was generic with no assistance. I would not buy this product!
Hi Ken N.,
I'm so sorry to hear this. I would love to personally assist you with making sure your return / refund is processed within a timely manner as this is not the standard we hold. Would you reach me today at [email protected] so that we can follow up on this and turn your Ring experince around? I would appreciate your time and look forward to hearing from you, Ken.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
[email protected]
We have owned a Ring doorbell for over a year. I got it for two reasons. First so that I could answer the door if no one was home. Second, we had had someone ringing the doorbell at all hours of the night and the police recommended that we get it so that it could record who was doing this and provide evidence to the police.
First thing is that the application is VERY SLOW. If someone rings your doorbell, you will not be able to answer before they leave unless you already had the app open or they just stand in front of your door for a long time. The Ring ads show someone answering their door with the app already open! Do you really walk around all the time with one specific app open on your phone!? The helpful folks ar Ring said I needed a "booster" although the front door is close to my wifi emitter, so they sent me one and it made NO DIFFERENCE in the speed. But there is another problem. After the first few months, they ask you to pay for your video to be stored in the cloud. The price per month was reasonable, so we got it (if you do not, then there is no way to see who rang the bell after the fact). There was an incident of someone disguised with their face covered ringing our bell and the police asked us to keep that recording as evidence. Since we were paying for the cloud service, we thought that it was being saved. But suddenly it disappeared! It seems that RIng decided one day, without consulting its users, to delete all recordings that were more than two months old! And so they deleted our evidence! And could not recover it! When the thing stopped working because it was no longer touching the backplate, we had it taken off and our old, reliable low tech doorbell put back on. CAVEAT EMPTOR!
Hi Maxine,
Thank you for sharing your experince and I am so sorry to hear this. Your safety and security is our top priority and anything we can do to assist with preventing these situations from happening, we want to strive to do. Would you kindly reach me at [email protected] today so that I can follow up on the CS tickets you opened with us, provide you with some additional options, and make sure we resolve this for you? I would appreciate your time and am confident we can turn this around for you. I look forward to hearing from you in hopes to keep you a part of the Ring family.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
[email protected]
Really bad customer support. I had three ring flood lights which none of them worked for me. I had to call customer support over 15 times. By the time I decided I didn't want it any more and wanted my refund they had to process the refund twice. It's been over 15 days that I process the order and still nothing that I get my money back. I had to call again, they told me they couldn't do anything for me just reprocess the refund and wait another 7-10 business days. Awful product. Needs more work.
Hi Luis D.,
I'm sorry to hear about your poor experience with our CS team. I'd like to follow up on your CS tickets to make sure this does not happen again in the future. Would you kindly reach me at [email protected] so that we can improve your Ring experience, please? I'd be happy to address any further concerns you have, as well as provide additional options and follow up on your return! I look forward to hearing from you today and confident that we can make your experience better.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
All the reviews I've read here are accurate. Slow response time. Work when it's wants to. Poor customer service. Dead batteries all the time. One thing I would like to ad is false alarms. I can have someone pull into my driveway and the stupid won't go off but if a large truck drives by it triggers it every time! Sure it offers fancy adjustments to fine tune it but It doesn't work! I fiddled with it way to long. And if you call customer service you'll only get canned answers. I hate this product!
Hi Tom P.,
I am so sorry to hear about your poor experience. Setting up the motion detector does require a bit of maneuvering to find the sweet spot. I understand you have spent more time and energy in trying to resolve this with our support team already; however, I would love the opportunity to make sure we get to the bottom of this for you and come to a resolution without any hassle or delay. Would you contact me at [email protected] today so that I can turn this experience around for you? I would appreciate this second opportunity in hopes to keep you a part of the Ring family. I look forward to hearing from you.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
Returned a floodlight cam, stick up cam and solar panel, after reading reviews.
Order didn't have a purchase order or a return label.
Called customer service for information about returning merchandise,
After a hour on the phone I had to create a account on ring website with my credit card information so that they can process return, Ring needs to have a better solution to provide customers with a faster return policy. No one runs a business this way with this process. I will not recommend this product to any one.
On my way to Costco to purchase Arlo pro security camera where I know that they will provide a superior service.
After a week and a half still waiting for my account to be processed.
Hi E B.,
I'm sorry to hear about this poor experience. I understand you have spent more time and energy in trying to resolve how to return your already, however, I would love the opportunity to make sure we turn around this experience, as well as follow up on your return. I want to get to the bottom of this for you today and come to a resolution without any hassle or delay. Would you kindly reach me at [email protected] today so that I can provide additional options? I am confident that we can reach a resolution!
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
This is the worst product. I went through 2 Ring Pros and 1 Ring Video 2 doorbells before I gave up. I purchased the Ring Pro for over $200.00, spent $225 for an electrician, $55.00 for a new indoor chime and $25.00 for a transformer. After 4 hours on the phone trying to get it to work, it wasn't until I wanted my money back they sent me a replacement. After a couple of hours on the phone we could never get it to hook up to the WiFi. Then comes the Ring Chime Pro and Ring Video 2 doorbell. Finally got it hooked up only to find out the 2 way communication will not work due to a problem with their firmware. Sent that POS back also. Amazon dumped them due to customer complaints and Shark Tank bailed out for good reasons. I spent close to $700.00 dollars and logged almost 15 hours of phone time and might of well set my money in the curb.
Hi Brian,
This is not the experince we intended for you. I see you have spent a lot of time and money in trying to get your Ring devices to work as expected and I would love to connect with you today so that we can get to the bottom of this and turn this around for you. Would you kindly reach me at [email protected] so that we can address this further. I am confident we can come to a resolution for you and would appreciate this second opportunity in hopes to keep you a part of the Ring family.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
The mechanical design for the device to attach to the wall plate is really poor. I had to open it up to reset for lost wifi connection. The two screws in the bottom which lock the camera to the plate was so tight (due to wethering out at front door) and was impossible to unscrew to open the camera plate. I end up busting the tool and still the screw will not budge. The locking desgn is so poor that it pops semi-open and the battery lost its power without being charged for few days. This is how we lost the door bell connection. I popped it opne and was able to reset and got it working electronically but damn! I still can not unscrew the two locking screws to put it back on the front door. Try using plier but it will not grab. Hopless case. Piece of junk!
Hi Rod,
Thank you for your feedback. I am sorry about your poor experience. Would you please email me at [email protected], so that we can improve your Ring experience? My goal is to make sure we get your Ring product up and running to your expectations and resolve any issues you have been coming across. I would appreciate your time and look forward to hearing from you.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
I have neighbors that have been taking my property apart piece by piece. I decided to purchase the ring doorbell and two cameras a package deal. My big mistake was not reading the reviews before I purchased the ring products. When I hear commotion outside and try to use the camera on my phone it just turns and turns. Sometimes it doesn't come up at all. Right now all the notifications have stoped so I am not getting any notifications and when I do look outside the camera quality is terrible! The other thing that drives me crazy is most of the videos are going to be two minutes or less no matter what's going on outside your house.
Hi Sharon,
I am so sorry about your poor experience. Do you happen to know what your upload speed is? For best streaming performance we recommend 2 Mbps upload and download speeds for Ring Pro and we recommend 1 Mbps upload and download speeds for Ring Video Doorbell. You can check by visiting www.bandwidthplace.com on your cell phone, and running a speed test right next to where your Ring Doorbell is installed. We also recommend running a speedtest right next to your router and comparing the two speeds. Sometimes, even with high internet speeds, the connection isn't as strong at the front of the house. We recommend installing a WiFi extender if that's the case. If you reach out to me at [email protected], I can assist you with this. I would appreciate this second opportunity in hopes to keep you a part of the Ring family.
Thank you,
Mary Nell J., Neighbor Satisfaction Specialist
Every time I try to open up the app when there's a ring the app won't open, then it's too late. What good is that? Also the camera is pretty crappy too. Very frustrating, especially since we've had to replace it once already.
Hi Susan,
I'm sorry to hear this. What Ring device do you have in particular? Also, do you happen to know what your upload speed is? For best streaming performance, we recommend an upload speed of at least 1Mbps for the Classic Ring Video Doorbell and Stick Up Cam, and at least 2Mbps for the Ring Pro and Floodlight Cam. I'd like to connect with you so that we can resolve this for you and get your Ring device and App, up and running to your expectations. Would you kindly reach me at [email protected] today? I would appreciate your time, Susan!
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
They double bill me EVERY month. After I call and spend an eternity on the phone, I will get a refund eventually only to have it happen again and again. Now I can't access my video recordings because they don't show that I have an account - the same account that they double bill every month. It is NOT worth the hassle! Not only that, the cameras have to be recharged so often that they are barely out, and the solar panel is very expensive. I would NOT do this over again. L
Hi Sheri,
Thank you for sharing your feedback and I am so sorry to hear about your poor Ring experince thus far. I want to make sure we get to the bottom of this and turn this experince around for you. I want you to be able to enjoy your Ring device without any hassle or billing issues. Would you kindly reach me at [email protected] today so that I can follow up on this and improve your Ring experince? I would appreciate this second opportunity, Sheri!
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
I have been wanting this doorbell for sometime. But now looking into this and all the poor reviews I don't think it would be a wise choice. Anyone know of an alternative to the ring? I am looking for something like the spotlight and doorbell.
Hi Melissa,
I'd like to connect with you to address your concerns/inquiries about Ring Video Doorbell - would you reach me at [email protected] today so that we can improve your Ring experience?
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
I have had my doorbell replaced five times in a year only to keep having the same problems over and over. I also bought a stick up cam which never works either. As a side note, if it's too hot or too cold at any point in time, it doesn't work either. So if you live in a climate that stays at 70 degrees you might be ok. But seriously don't waste your money. Customer service is horrible too.
Hi Laura,
I'm so sorry to hear this. The Ring devices are weather resistant and have operating temperatures of -5°F to 120°F. I'd like to connect with you today so that we can improve your Ring experince and make sure we get your devices up and running consistently to your expectations. I'd also like to follow up on the CS tickets you opened with us so that we can make sure this does not happen again. Would you kindly reach me today at [email protected]? I would appreciate your time, Laura and want to do my best to turn this around for you.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
I ordered 2 floodlight cams to be delivered on May 24,2017 from may 18th is showed it shipped. Six days later it still had not left and still showed it shipped. After several calls'4 service requests and several e mails still no answer and no product. They consistantly lie and in my opinion should be prosecuted for fraud.
Hi Anthony,
Oh no! I would like to connect with you today so that I can follow up with you in regards to your Floodlight Cams not being shipped. I want to see to it that we get to the bottom of this for you and make sure you get your products you ordered. Would you kindly reach me at [email protected] today so that I can look into this right away and improve your Ring experince? I would appreciate your time and look forward to hearing from you, Anthony.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
Website user experience is about a stupid as one can get. How do you design such stupidity? Credit cards are not displayed in a list. There is no way of traversing a list of credit cards to find out which one to delete. User has to delete cards until the card that is having a fault is displayed. My card was a fraud victim and I needed to change to another number but, stupidity prevails in support design. Also, once I've figured out that I had to delete all cards until I was able to add a primary credit card to bill, there wasn't any click action to pay my subscription. Really guys? I'm trying to give you money and nobody in your company (support chat) can answer that simple question? And on top of it, be rude and cut my message session with out addressing any of my issues. How do you stay in business? I trusted your ability to produce a quality product. Two cameras stopped working on top of my billing issues. But, your stupidity in support is pushing back on electrical problems but, the funny thing about that is I bought your solar panel power units for each camera and now there not charging. Did for awhile but, stop. I spent nearly $2k on trust that Ring was a good product. I was wrong.
Hi Richard,
I'm sorry to hear about your poor experience thus far but I'd like to connect with you to address/resolve these issues and improve your Ring experience. Your feedback is truly helpful and voicing different user experiences can certainly help us to better improve the user experince for our neighbors in regards to both our website navigation as well as with our support team. Would you kindly reach me today at [email protected] so that I can take a further look into the issues you are experiencing and make sure we come to a resolution for you without any hassle or delay? I would appreciate this second opportunity and look forward to hearing from you, Richard.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
Well If you use their email support it could be 4 or 5. No ownership ask same questions over and over. How scrappy is the product if one guy can't fix it? Even if it tales 3 or 4 days working with the same guy inspires confidence.
Stay away this support model can't possibly be endorsed by a sound Management Team.
Hi MB.,
I am so sorry to hear the support you received did not meet your expectations. This is not the standard we hold and I would like to make sure we improve your Ring experince. Would you contact me directly at [email protected] today so that I can follow up on your CS tickets you opened with us and make sure this does not happen again? Your feedback and overall happiness with the product is our top priority. I would appreciate this second chance and look forward to hearing from you so that we can restore your confidence and faith in us, resolve any issues you are experiencing, and turn this around for you.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
First off, the customer service is awful. They owe me $50 and have for months. Every time I call I am told it will be another 6 weeks. It has been 3 months already. Doesn't take 3 months to cut a check. They are dishonest as far as I am concerned. They say they will call you back and don't. Terrible company.
Also, I purchased a Pro - it worked for a week- then it didn't work at all. Turns out is was not compatible with my doorbell. It blew out my working doorbell so now I need to hire a electrician to fix my doorbell. Also, there is a huge delay in the motion sensor. Postman rings my bell and is in his truck down the street before I get the motion message on my phone. I wouldn't waste my money on this product.
Hi Terri,
First and foremost, I am so sorry to hear about your poor experince with Customer Support. This is not the standard we hold for ourselves and I want to make sure we resolve this for you as soon as possible in regards to your refund and turn this entire experince around. I'd also like to take a further look into the issues you are experiencing with your Ring Pro in regards to your doorbell compatibility and motion detector. Would you kindly reach me today at [email protected] so that we can get to the bottom of this and improve your Ring experince? I would appreciate your time and this second opportunity, Terri.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
If you do not buy the cloud service this product is not much better than a regular doorbell. Could do much more with a security cam connected to your computer and smart phone for a lot less money.
Hi Gary,
Thank you for sharing your feedback and I am sorry to hear you feel this way. Our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. Would you contact me today at [email protected] so that we can improve your Ring experince? I would appreciate your time and look forward to hearing from you.
Thank you,
Kandyce C., Neighbor Satisfaction Manager
[email protected]
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Ring Video Doorbells let you answer the door from anywhere using your iOS or Android smartphone. Protect your home with security cameras from Ring.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi No n.,
This not the experince we want for our customers and definitely not the standard we hold ourselves up to. Would you contact me directly at [email protected] today so that I can take a further look into the issues you are experiencing in terms of your device not being in color and the trouble you are coming across in connecting to the video? I'd also like to follow up on the CS tickets you opened with us as well so that we can address this further and turn this entire experince around for you.
Thank you,
Kandyce K., Neighbor Satisfaction Manager
[email protected]