RingReviews 774

I saw a previous review with the issue as mine. I purchased the device with the intention of using it real time and never intended to opt in for the subscription service. The second the free trial expired the device became useless. When motion is detected the chime will activate but by the time you can respond to the motion related event it there is no way to view who or what is there. Very frustrating experience. Not worth the money unless you are willing to pay the subscription fees.

My experience with Ring has been nothing close to these reviews. My wait for customer service has always been less than 10 min., which for me is acceptable. Please consider this (I don't know how to verify to you that my review is real, but you can look at these facts and decide for yourself about all the other reviews. I'm simply fed up with fake reviews on things I'm trying to buy). I question if this site gets this many visitors to review Ring. Why? Look at two of the biggest names in security; SimpliSafe and ADT. They each have 7 and 17 reviews, respectively, on Sitejabber. But Ring, who announced a HUGE price undercut of every other security system out there, has 127 reviews. As of this date, 97 are 1 star. Now look at the history (dates) of the reviews. Ring averaged about 2 reviews a month from March, 2016 until January, 2018 - about two years. Then, in January 2018, after Ring's announcement of their price structure (very low) for their home security, they suddenly have had 77 reviews in about a 6 month time frame that are overwhelmingly negative! WHAT?! It's almost daily negative reviews! But, two of the largest names in home security have a COMBINED review count of 24, TOTAL?! I'm in NO way suggesting Simplisafe or ADT are doing this because I have no idea. They were used only to compare review stats. These reviews could be from any company or person(s). And maybe Ring really is that bad. But, based on the professional reviews I have found, my personal experience, and the success of Ring as a company, I simply do not believe that the majority of these reviews are legitimate.

Do not be duped. My Ring Doorbell worked for about 30 days, then went completely haywire causing my mechanical chime to ring non-stop. The camera stopped working completely. When I called Ring the customer service rep told me there was a product defect and they would send me a fix. The fix was a Pro Power Kit that does not work. When I called again, the customer service rep told me how to fix it but that fix did not work either. When I called again, the next customer service rep said the problem was not a product defect and I could not return the Ring Doorbell because I have had it for over 30 days. The stories go on and on with the customer service reps. I have spent endless time on the phone with customer service reps who deny that the product has any problems. Find another product. My neighbors with NEST are quite happy and have not had these problems.

SEE UPDATE BELOW AFTER READING: I started this process back in December when my Ring Pro unit became ineffective. After a few weeks of having to jump through hoops, I just gave up trying to deal with it. At the behest of my son who just returned his with no complications, I reopened my ticket. First comes, you need to send us the email thread from your email address. Seriously? I replied to them from my original email address. Next came, we need a credit card on file for you to send it back, just in case they dont receive the original one back? Now that cracked me up. They want me to send them the device and preauthorize a charge in case they dont get the original back. THAT MAKES NO SENSE. If I send the original back, then they send a replacement, why would you need a credit card. Its not like they send a replacement, then place a hold on a card until the get the original back. Ridiculous. They do not send you an RMA, Shipping label, or instructions. And why should I pay return shipping for this epic fail? They should use a model like their parent company Amazon; you have a return, you print a label, and ta da, you send it back. Ring needs to find a progressive thinker to bring their customer service into the 21st Century. Now as far as the product itself: Very inconsistent, blackouts, cant talk live, connectivity issues, poor video quality, doesn't track movements, etc. I have great WiFi 100/100 up down, close to router-less than 25 feet. Performed all the tech recommendations. Its just not ready for prime time. Well at least it does have a Warranty, however hard it is to engage the process.

UPDATE: Literally minutes after I posted this review, I received notification I would receive a shipping label to return the product. Why we have to go through great lengths to remedy something as simple as a return and replace is beyond comprehension. Tenacity is the key though, frustrating yes, but the cost of your purchase warrants it.

UPDATE 2: I received a full refund, they just couldn't get their act together. I bought a NEST, although they are a bit more expensive for their cloud recording, it is a much better camera, no issues.

While I was very happy with the pre-sales support I received from Ring, returning the products (unused) was a very long and drawn out process which involved 20 emails and over an hour on chat. The reps did not have access to the basics of my order (like... what I purchased) when I gave them my order number. I had to unbox all the cameras and give them the serial numbers (which had a bar code), model, color, etc, then re-package the cameras. The logistics for returns was very poor. I do appreciate that they covered the shipping for me, but getting the correct labels took a couple of tries as well.

After I posted a 1-star rating for the ring doorbell, someone reached out immediately to assist me. I cannot remember the name of the first lady who helped me (but she was wonderful) and she connected me with a customer service rep named Alan. He worked with me on my time frame (sometimes a couple of weeks in between due to being overly busy or out of state). I had phone appointments with him and emails. All were very detailed, very professional, and quite helpful! My issues basically boiled down to crummy wi-fi in our area (no fault of ring), but they were willing to exchange the doorbell for one that could possibly fit our needs (one that I believe was not available at the time of my original purchase). I did have an electrician come out to connect it because I didn't want to take a chance of doing anything wrong... but after watching him, I'm sure I could have done it myself. The video recording of the motion detection and doorbell ringing, the angle of the camera (it comes with a couple of plates to help with angle), etc, are all of an amazing quality.

If you're having quality issues - check your wi-fi speed. You might need the wired version, which, at this point, I highly recommend.

Thank you again Ring Team (especially Alan) for helping me when I'd been so frustrated!

We purchased our RING and completed the install today. I have a question for support so thought I would make a quick call... that was 1 hour and 55 minutes ago. While on hold, I tried the Chat feature. Started the chat, explained, my situation and received a response that they would be with me in 17 minutes. About 15 minutes into that, the chat simply ended. The third option, while still on hold to speak with phone support, I see an online option for them to call me. It shows that my call will be returned in 1 minute. That was about 15 minutes ago. No call of course. All in all, this is a very poor introduction to Ring. My neighbor is having good luck with his so I thought worth the cost. Now that I read these very poor reviews, and cant get any support, I obviously should have done further research before making a purchase.

After 2 hours on hold, waiting for support, I was connected with someone who could help me. He was polite and worked through the problem with me. I never did receive a return call from the chat option to have a call returned in 1 minute.
We are working through the set up and features. Seems a bit glitchy, but might be user error for now. Will report back after a few days' use.

Never loads fast enough for the live stuff... y'know like answering your doorbell. Misses important stuff like package theft, but catches spiders building webs. Customer support takes at least an hour to talk to a live person. Chat is worthless.

I never intended to use the paid subscription portion of the Ring product. The doorbell itself functioned properly and I was able to utilize all functions from my phone right up until the subscription ended. Once the subscription ended I was no longer able to access Live View, answer the door, or view motion alerts in live time through the app. Those functions are the only reason I purchased this device. Customer service blamed the issue on my internet. However, when they added a free 5 day subscription the functionality suddenly returned (same internet). Once again, when the complimentary subscription ended so did the functionality. The doorbell is real property that I paid for and should still work independent of the secondary option of a paid subscription.

Todays Date - 6/14/2018
Got my Ring 2 last year. Real happy until Ring changed.
Now I have to log in daily ( at least once) on my cell phone.
BIG PAIN & A SECURITY ISSUE. SUPPORT CAN'T HELP.
Get an alert on my cell that there is motion at my front door.
Instead of viewing immediately, I may have to log in.
Hopefully I am home but, not always.
If not, by the time I log in they could be inside.
Everything was great until lately.
They have taken a great, simple product that worked
And turned it into a REAL SECURITY ISSUE.
Now I am looking for something else.