RingReviews 774

As you watch the TV commercial with Shaq - Ring sounds like the perfect solution to answering your doorbell or watch shady people walk by your house. IT DOESNT WORK LIKE THE TV COMMERCIAL! By the time it gets to my iPhone it's TOO LATE. There GONE!

I purchased the solar version camera. It doesn't keep a charge. I live in Denver (300 days of sunshine) and the customer service rep on the phone tells me there are too many activities. People walking by etc. So, the battery dies and I was told by the rep that I need to reset the camera and recharge the battery.

Real simple - the real-time that is portrayed in the TV commercial and what happens in the real world is 180 degrees opposite and what you see in the TV commercial! By the time the message gets to your iphone Shaq has stolen your TV. Too bad this sounded like a great product.

The solar doesn't work and customer service tells you TOO BAD!

I going to throw my camera away - don't be swindled by Shaq and the RING!

DENVER, CO

I received the Ring Video 5 days ago with nothing but problems. I have called and spoke to 8 people for 1hour or more. I hear we will call you back or try this and contact me tomorrow I did all that was asked to resolve my issue and no phone call back and does not respond to my reply. Now I have a Ring Video sitting on my counter and it is dead. I am trying to take this further to reach someone that cares but the furthers I got was a supervisor which also can care less. I am trying to get to corporate to get a hold of someone. If I cant I will be contacting the BBB which I should have checked out before buying this useless piece of tin. It amazes me what people get paid for. If you have a number for someone in upper mangerment please let me know. I will not just give my money to this company

Tami

Very unhappy with my battery powered spotlight camera. It works great during the day but at night when I obviously need it to work it never picks up any motion. I have adjusted the zones, reinstalled the app, jumped up and down in front of it and nothing works. What is the point of having it if it does not work at night? I wish I would have read the reviews before buying. Of course Ring suppo t says it is my fault due to internet. Thats makes no sense since the connection says it is good and it works fine in daylight. Waste of money. Do not purchase this. I wasted $200 on this piece of junk.

This thing is a piece of crap. After less than 2 years it is dead. It has been nothing but headaches and it always lost connection despite good signal and good voltage strength. I called the support desk and they said, "yep it's dead. We would be happy to put you on a $100 a year plan". I declined and said I'd find another device.

Save yourself frustration by choosing another brand.

Absolutely ridiculous. It would get zero stars if I could.

I have three ring products, one camera and two doorbells. After about a year, the Ring Doorbell started acting up. After the 3rd person would consecutively ring it, the mechanical doorbell chime box would buzz for hours. Battery in the Ring showed more than 85% charged. Went to remove the Ring and check the connections. The theft-proof screws on the bottom of the ring had become corroded into their receiving sockets; this is do to the screw and receiver socket being two different types of metal. A latent defect in the material and manufacturing. Ring says I owned it over a year, so not their problem, then tried to sell me on longer term product insurance on the Ring.
So I have disconnected the power, 19.3V, from the chime and have a Ring with corroded screws... I guess Ring screwed someone... I will no longer recommend this product or provider.

I had occasion to call tech support regarding popping and clicking on the audio. After spending hours on several calls, my problem was not resolved. I talked to 3 different agents.

The last one argued with me about the fact that although the specifications for the Ring Doorbell called for. 5Mbs minimum, 1.0Mbs better, the internet connection needed to be better than that (my service was running 1.7). Without going into details, she made statements regarding upload speed and Ping times which I know to be false as I have had a lot of experience with the Internet since 1995.
She was very argumentative. Becoming frustrated, I asked to speak to a supervisor, she agreed to transfer me and then I was on hold for over 15 minutes so finally hung up. No resolution to the problem...

They took a bulldozer through my yard and damaged a bunch of trees and I went to show police they froze my account I only had it for 3 month paid for a year refusing to show any video activity. Secing a lawyer

I like the idea of this device, but i don't feel as though it is very efficient. The app runs slow, it's constantly glitching. Every now and then my phone will blow up with several notifications "there is motion" for one event. It's slow to open, and most of the time i just get the error message. Another incident- my ring recorded a FedEx truck sitting outside my door for literally 5 whole minutes, but when someone walked up to my door and began to pee in the corner, it only recorded 15 seconds of that, and it did not record the full event (him coming and going? Not there, just him peeing for 15 seconds then cuts off). It works when you don't want it to work and glitches when you NEED it to work. Unreliable at best.

We have the Ring Doorbell Pro. Worked great for 2 weeks, then started losing signal.
First, it was very slow to load the event, then video and audio stopped working. We have contacted Ring more than 12 times. Sometimes we have been on the phone with them for over an hour, while a rep reads instructions from his manual. Ring Support had us unplug router, shut off power to Ring, reinstall. They even sent us a free Wi-Fi extender. Now, sometimes it works, sometimes it doesnt.
All other wireless devices work in our home. Our Wi-Fi runs at 15-25 mbps near the door, so that is not an issue. Spectrum came the other day and verified our signal is very good.
Ring has blamed our signal, our microwave, and any other excuse they could find. We are going to replace it with another security camera system and return it for a refund.

Look for something else. I bought several ring products and put them in several locations with different wifi speeds. Ring is terrible on all of them. If someone rings the doorbell by the time the system connects the person has left. Or it just wont connect period. I can not believe for the cost of this product how bad it is. I also have a dlink camera. It connect everytime. I have called ring on multiple occassions and they just ask me to trouble shoot but i'm confident the problem is their server. Just dont buy this find something else save the agrivation! Nothing more than a scam to get the monthy revenue.

Should have read these reviews and would have known better. No where in the description of the product did i see I would have to purchase a plan to retain and view videos. I talked our church into these cameras instead of a security system. We bought 4 flood light cameras and were very pleased with the video quality and operation most of the time. Then I find we must spend another $100 a year for video recording. What is up with that? Was planning to buy them for my house also but I think I will choose a different route possibly now. Cameras should be much cheaper if charging for a service. Buyer beware.

We bought this because my wife wanted something to show us who was at our front door. NO WHERE in any of the presales documentation does it say that you have to have a continuing account with a monthly fee to Ring to use the doorbell. You receive a one month free subscription but as soon as that expires you can no longer see who is at your door nor see any movement around the door. The only way it looks like you can do this is continue to pay Ring for a monthly subscription to their cloud storage. THIS IS A COMPLETE RIP OFF BY RING, IF I COULD I WOULD GET MY MONEY BACK. The product is too slow, by the time you have connection from you mobile device to the doorbell, caller has already left.

I called for technical support. I reached someone. I am not sure that he knew what he was doing. But, finally, we finished trouble shooting. He said that I should hold on and he would look into a warranty because he couldnt get the device to work. His name was James. When he didnt call back, and he should have, I ordered another call. It was made for 10 and the call came in at 10:05. The person's name was Vivienne. There wasnt an answer. Finally, she disconnected. The next available time for me to speak is 11:30 p.m. I am not going to wait another 1.5 hours, just to possibly get hung up on again. I am really disappointed by the customer service. I think that the product is good. I think that the tech support doesnt stand up to the product.

I have 3 Ring products purchased at different times. I purchases a yearly subscription plan for each. However, when I purchased the third product, Ring decided I should purchase a new plan for all three rather than just for the new product. The day the free 30 days expired, Ring cancelled the subscription for the first two products! This caused the two products to malfunction. They gave me 60 extra subscription days for the two products for my inconvenience. What good are 60 extra days if the products no longer senses motion? I was told I had to reset the products which meant removing them, resetting them, reinstalling them, and then they claimed they needed updates, and if that didn't work I was to contact them again. And then, after several customer service reps ended the chat rather than help, they simply stopped allowing me to access chat. It has been a nightmare, and they are still not working properly. I have Amcrest security cameras that do not require a subscription to record and save videos and snapshots. Never buy Ring products; it is a nightmare.

Wasted about three hours trying to troubleshoot Ring doorbell chime and motion sensor problems. Learned that remote chimes stop working on their own and need to be reset (how often?). Was also told I was misinformed by a Ring employee about motion sensors being the same in all Ring doorbells. So now we have a doorbell and chime that *sometimes* rings and *sometimes* that's just to tell us whenever a vehicle passes by on the street 45+ feet away, instead of a doorbell/chime that tells us when people are on our front porch.
I have to mention that the tech support staff I spoke with were completely unfamiliar with Ring's Windows PC app and had to be told by me where to find settings to troubleshoot. I'm an unhappy customer who's warning neighbors not to buy Ring products.
It's been several weeks of repeating to Ring that the chimes stop working at random, causing us to miss knowing that contractors, deliveries or neighbors were at our door. The lack of a reliable door chime has cost us over $200 above the purchase price since we've had to pay contractors twice to come out for a single task. I would never buy a Ring product again or deal with their unbelievably disorganized customer service.

So far Ring's only solution has been to offer to send out a contract tech support firm which I found has many, many customer complaints about credit card fraud, untrained staff, lack of contractor's licenses, damage to customer property and worse.

We bought this because my wife wanted something to show us who was at our front door. NO WHERE in any of the literature does it say that you have to have a continuing account with a monthly fee to Ring to use the doorbell. You receive a one month free subscription but as soon as that expires you can no longer see who is at your door nor see any movement around the door. The only way it looks like you can do this is continue to pay Ring for a monthly subscription to their cloud storage. THIS IS A COMPLETE RIP OFF BY RING, IF I COULD I WOULD GET MY MONEY BACK.

Purchased a Video Doorbell 2. It has not worked correctly since it was purchased. After a couple stints with customer support and trouble shooting my connection rather than their device, it was deemed to be a faulty device. After shipping my device to them under an RMA for replacement and after reception of the device, i had nothing but issues trying to convince Ring to actually ship the replacement. After weeks of many phone calls and online chats filled with broken promises and lack of follow up, I finally received an email today stating my replacement had shipped. Though I was promised expedited shipment after weeks without my device and a pending shipping order, they shipped in the slowest method possible in my opinion, FedEx Home delivery which will take another week.

The employees seem to have no accountability. You can speak to a service rep or their supervisor, but there is nobody they will give you access to above that. After searching the internet, the only contact information I can find is the address of the corporate headquarters. There is no escalation process they could give access to or initiate themselves. Nobody seems to care.

In my experience it is horrible company only outdone by their own employees. I can only hope this device works.

I worked with Mark today to get my Ring Doorbell back online. He was fabulous. Not only was he extremely patient (with my 1 1/2 year old son screaming in the background) but he was extremely diligent and got it working immediately. To go above and beyond he also looked at my "motion areas" for my flood light camera / other camera and made recommendations to enhance my experience. All in all, this was a successful call and I appreciated Mark's support. I will definitely be reaching out to him directly with any further questions/concerns.