RingReviews 774

When I originally installed my ring stick-up camera, it worked well. Early this year, however, the ring app on my (android) cell phone stopped working. Many attempts re-installing the app, re-initializing the camera, re-booting my router, adding a new wi-fi extender to boost the signal strength at the camera - all to no avail. Then I read that ring has dropped support for android mobile devices without notice! OK, I have an older LG cell phone running android 4. 4. 2 and sadly cannot run the version 5 'lollipop' android - which is now the only version that (for now) works with the ring app. I do understand upgrading to the new OS version - but why brick the older version instead of just letting it continue to run the way it was? As of now, my stick-up camera is useless! $200 in the trash. DON'T waste your money on this useless product.

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Andra Moraretu
Andra Moraretu
5 reviews
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Purchased Ring Video Doorbell - batery won't hold and customer service won't help
Purchased Ring Video Doorbell, having bought several other Ring products in the past that I had been very happy with. The website saiys that the battery would last from 6 months to 1 year, however after 36 hours the battery levels dropped from 100% to 89%. Contacted Customer Services via the online chat system hoping to receive a solution or even an apology. Instead, I was told that this is normal since my doorbell had received a lot of activity duri g those 36 hours and that the 6 months - 1 year battery life promise only refers to a max of 4 events/day. I explained that I felt misled, as this wasn't what the website had promised. Plus, this was very limiting and sort of rendered the product useless! No solution was offered and I was very bluntely told that I was free to return the product if I wanted to.
I am extremely disappointed with both the profuct and the customer service experience. After doing a bit of research of my own, I found out that there is a solar cam I could purchase in order to keep the Doorbell charged up. Why didn't the Customer Service Representative even bother to advise?
Horrible experience and very disappointing product.

When I purchased ring it advertised that I can see and talk to the person by the door, suddenly they changed the policy to pay for this service, this is a 100% deception to consumer, in my opinion this ring business is worthless and the $200.00 paid for is waste of money.
Take my advise do not buy.

We have had the ring doorbell for many years, ever gave them as gifts to most our our family. Worked very well so we upgraded to the ring pro. Not sure what has changed with ring but they do not work well any longer. I have contacted ring to see what could be done many times. They keep telling me it's the internet service in my area. Well after talking to the other members of our family and finding out they are having the same issues along with other friends all over the city I find it difficult to believe we all have bad internet service! I would not recommend the ring doorbell to anyone! We are now looking into replacement for ring.

We bought ours in November of 2015. We thought it would be a perfect solution for the winter months when we were away from home. Early on, the product worked fairly well and our main complaint was that it was non-responsive in the winter, when we really needed it. Later we discovered in the fine print of their literature that even when it is directly wired the battery won't recharge below freezing. Now after nearly 3 years, the product is always slow and useful mainly to identify the person who rang our doorbell 5 minutes ago. Glad I only bought one of their products.

The damn thing hardly works at all! Eventually it just deleted itself from my system. Not worth the effort of trying to reinstall it. Can't remember the last time I was screwed so easily out of my money. Initial installation was horribly difficult, the all but non-existent customer service not only was of no help, but I've very seldom spoken with anyone as rude as these people. Saved myself the headache and just deleted the app from my phone!

We purchased a second generation ring door bell off Amazon. Upon installing the ring doorbell the existing door bell now fails to work, called ring and after over an hour of being on the phone because they are understaffed the gentleman took my name and number for a supervisor to call me back. We the supervisor called back I had to take the ring door bell off and try to reset it with him on the phone, since that did not correct the problem they sent me the electronic backing plate to see if that would correct the problem which it did not. Now e-mailed Ring and they do not respond so I suppose I will be on the phone for another hour to try and get this resolved. And I am sure that I will have to remove the Ring doorbell again requiring more wasted time. They stated that it is easy to install and adaptable to an existing door bell system but don't believe what manufactures state about the product and customer service is the moral or the story. At this time my opinion of Ring is that everything about this company sucks. Maybe its because Jeff Bezos the owner of Amazon owns the company now.

In early 2017, Ring security cameras were worth buying. Customer service was excellent. No longer. I will never purchase a ring anymore although in the beginning, I used to be a big promoter. Finding a specific time video means you have to keep scrolling for 5 minutes, then when you star the event, your star event doesn't show it. Then you call customer service, and you hear music for 15 minutes before a human answers. Whereas the human answering used to be eloquent, awak, customer oriented and knowledgable, now you get a sleppy, may be drugged person who doesn't speak coherently and puts you on hold 5 times and every solution means more scrolling for you and still no solution. He can't even send an email to your account and then call gets disconnected! WOW, 40 minutes on the phone, irritated, no solution, and disgusted with Ring's lack of capability and awful customer service. EEEEK

I have had my RING for a little over a year. When I first got it it seemed to respond quicker than it does now. When I am not at home and it rings, by the time I get the RING to connect the person is LONG GONE! My daughter says the same thing about hers. I have to charge mine as I could not hard wire it. I always turn it upside down when charging so it does not go off every time we walk by it. Last night at 12:45 AM it goes off. I pull up the image and nothing was there. It really freaked us out!. There was NO one in that room and no reason for it to go off. It's just not as reliable as advertised..