RingReviews 774

As an update to this post... both of my Ring devices, doorbell & Camera failed because the battery would no longer hold a charge. The doorbell began to require recharging more frequently. I used the changing cable and AC/DC adapter provided. The video camera I had on my garage roof was continually plugged into the solar adapter. It slowly began failing to charge, even on a summer, sunny day. I removed the video camera and attempted to recharge it. Both doorbell and camera stopped taking a charge.

I called support. It took me two days to get past the on-hold wait. The tech focused on the video camera (non-doorbell) and said I shouldn't have left the solar panel plugged into the camera all the time. He said it ruined the battery. If I still had warranty on it, it would have voided the warranty. Seriously? I have to get on a ladder and climb up to the roof of the garage and plug in/unplug this solar panel for charging! I hung up with him very frustrated. I called back the next day, I spoke with a lady (couldn't understand her English). She gave up on me and transferred me to a man whose English wasn't much better. He laughed at the excuse given by the previous tech of having the solar panel plugged into the device too long. He said the batteries do not last forever. They are expected to last possibly the life of the device, meaning when a newer model is available. He said they do not sell replacement batteries. (Obviously not. How else can you sell the newer model if you allow the customer to continue using the old device and replacing the battery?)

I trashed both devices and now using/testing Nest Doorbell (which I love!) and I have installed Blink video cameras (5 in all) around the outside. The Blink devices are pricey and do require lithium AA batteries, but I can deal with changing them twice a year. Both are on Amazon.

Ring wants to be the big dog in the race, but because Jamie Siminoff, the founder and chief executive of Ring, launched the business so badly and is using international customer service, it never got off on a good foot. Amazon did buy Ring, but only after some smart investors/companies turned it down... and for a good reason.

I purchased the RING doorbell. I hired a technician to install it. He found out after two hours working with RING that the transformer on my doorbell was not compatible. So I purchased the transformer RING recommended. After another two hours turns out my doorbell was not compatible. So I purchased the doorbell RING recommended. It turned out NOT to be compatible. We had to purchase another "compatible" doorbell. Then we come to find out the RING doorbell is DEFECTIVE. On Monday 2/18/19 I spent an hour on the phone AGAIN with the end promise being that my replacement doorbell would be there by Wednesday 3/20/19 only to find out that it NEVER SHIPPED! So today 3/22/19 I called and RING apologized and promised me they would EXPEDITE the shipment which now means I will not have it until 3/28/19... EASY? As far as I can see CUSTOMER SERVICE is something that RING NEEDS TO LEARN!

As I owned a Ring doorbell and all seemed fine I decided to get one for my sister who lives in another part of the country I even drove and installed it for her. She has been having a lot of items stolen from her and this seemed like a good solution. After the initial charge the battery drained within 2 weeks. Because my sister needs assistance, I tried to troubleshoot the device with their support. They told me the cold weather was draining it, it was September but their so called diagnostic indicated it was working within the specs they set forth. As I mentioned my sister needs assistance to take it off and charge it which is not always available so it's sits there not working. Not exactly what I was looking for. I have tried three times to either get it replaced or refunded and have been told they can't do anything. My advice is if you buy I hope you get a solid device out of the box, if not you will be out of luck. They do not stand by their product. So I will buy a nest and hope for better. I can't always get up to my sister to help so I need reliability, not a company that cares only about the sale and the monthly subscription. Very disappointed and would not recommend.

Ring is a great program but the customer service representatives are horrible and know nothing. I called regarding the referral program. The first gentleman that helped me started answering my questions by saying "ummmmmmm" like if he was trying to make up something right there and then. He then transferred me to a women that was supposedly going to be able to help me. Once I have her my neighbor's email that I referred she then said his account didn't exist. HOW DOES HIS ACCOUNT NOT EXIST IF HE SHOWS ME VIDEOS ON THERE ALMOST EVERYDAY?! If management ever reads these comment. HIRE A BETTER STAFF NEXT TIME! And don't hustle people about the referral program

I bought the ring door bell about three/four years ago when they first started advertising on TV and I am part of the beta test group. I am also the owner of a home electronics installation company. I have been in business for 30 years. I have installed about 16 of the ring door bells for my customers. Last week I had a unit that would no longer ring the customers indoor chime. The circuit in the ring door bell had blown out. The voltage from the door bell transformer was between 16 and 21 volts AC just where it is supposed to be. Ring technical support had no idea why it had blown out but since the unit was over 2 years old the customers only recourse was to buy another unit with a $50.00 discount.

NOW my ring door bell stopped working the other day. It can no longer connect to the Ring produced network during setup. The Ring technician told me it was because MY internet connection was too slow. My answer was how come it worked for the last 3 or 4 years (?) and I have a fiber optic network connection, the fastest available. I asked to speak to someone more knowledgeable and it was determined that the Ring door bell was faulty. But AGAIN my only recourse is to buy another door bell with a $50.00 discount. In my quest to write a review, I find that there is no way to directly mail or talk to anyone higher than a technical support person about any complaints you have.
NOT GOOD>
I will no longer be installing or using the Ring door bell, There are other options.

If a crime is committed. Your subscription is on up to date. You won't be able to review the video. The video would be consider lost. My opinion is they do it this way so you can continue to pay. I think customers that pay should be untitled to it no matter the situation. A CRIME IS MADE and recorded. It should be avaliable for customer and LAW OFFICIAL.

I was very excited for the ring doorbell. But right away I started noticing an issue. The motion capture is delayed, it will pick up people as they walk away, cars as they are two houses down. I've had packages delivered right to the door and it never picked it up. Charging issue. The doorbell is hardwired even says so in the app. But it is running on battery supply. The bell rings in the house when the button is pushed it was blue for a very long time but now it's white With the battery icon showing and saying hard wired. I cleaned my wires and the digital conections but still no charge. I had a day when the thing didnt work at all but I reset it then can back. I am purchasing a wedge to see if its at an angle it will pick up people more.

Have had for over two years. Initially, was a decent product and did pretty-much what it claimed. Since the numerous updates tho, it's just garbage. Problems include: Delayed response, (gone before you get notification); Less control of motion sensor (unable to see areas like driveway which could be seen before, but now street traffic doesn't allow for it); Customer service is a waste of time (No help)
And it truly is a shame. Was a good product, now it's worthless.
Had a creeper who easily evaded the camera, but the RING thankfully captured all the wind and bugs that flew by without fail. Thank goodness! The constant 1,3, and 5am wind/bug alerts are great for one's peace of mind.
To summarize: Although it didn't cost an arm or a leg, SAVE YOUR MONEY! Better spent on a motion light and food for a guard dog.

It's a scam! Pay a premium price for the product, and then they want residential income for a cloud service which you already have with your iPhone or other smartphone! Don't waist your money, the app should allow you to store "Your" videos anywhere you would like! How is this a deterrent when you cannot store the videos unless you purchase their service? Total crap called greed and the response from the device to your phone is very slow regardless of the speed of your internet connection.

I had issues with my ring in the beginning but it seems to be doing better. It is not perfect but I really don't want to be without it, HOWEVER, Customer service was supposed to send me replacement screws months ago and none arrived. I've put an online request and get nothing. No one seems to know or have the screws. These screws are tiny and it is almost impossible to put them in after recharging the batteries. The design is horrible to have to keep recharging. I would give a better star rating if they would just do some customer service.

Don't believe anything you read or hear about the Ring doorbell... anything positive, that is. If I could give it NO STAR, I would. First, the company claims that its wireless, rechargeable unit will work for 6-12 months on a single charge. We are lucky to get four weeks. Next, the unit is constantly sending notifications of motion at our front door, yet when you check the video, there is not so much as a leave moving out front. Finally, when you need customer service, don't expect much, if any. You can't talk to anyone, only chat online. There is always a long delay in getting an initial reply. And when the chat service asks if you would like to be contacted by email when someone is available -- rather than sit and stare at your computer screen for endless periods -- even if you say yes, you WILL NOT get an email. Finally, you'll return to your computer out of curiosity, only to find that someone did come on the chat, but closed it because you were somewhere else waiting for an email to let you know they were available!

I wanted to purchase Ring Protect. I went online and interacted online with Sharon. My beef is, the timeline she put in and the hold I was on, forever. When I looked back at the online conversation, it was only one minute, when in fact it was over 3 minutes plus! I thought it was a scam, because she never got back to me to say, hang on, I'm still here!
The problem is, the transcript says 1 minute between exchange, which is not true. I held for a long enough time where I said, I must cancel my credit card, because, I thought it was fraudulent behavior.
On the other hand, I called and spoke to Emily. Sweet, wonderful and solved my dilemma. She was patient and kind. She walked this old gal through it and all is good.
Thank God for her! I'm sure Sharon online, did have a computer glitch, but, don't make it look like it was 1 minute per conversation, when it certainly was not. I would never leave a conversation, unless I was left hanging for 3 minutes or more, with no correspondence at all, as to why I'm still waiting for an answer.
I love my Ring doorbell. All is good. A big shout out again to Emily! She is a great asset to your company.