RingReviews 774

2 times I had my Amazon packages stolen and this so called ring doorbell 2 never caught who took it, it caught on camera the person delivering the packages but not the ones who stole them. What a piece of junk this is and such a waste of money. When I called customer service they told me that the flaw in this product is that when someone delivers your packages the ring doorbell takes 1 minute to reset itself. The thieves know this so right after it is delivered they steal it.

I have three RING products. A Ring Pro doorbell and two exterior flood light cameras. All three devices initially functioned perfectly. BUT,, at this time only 1 camera remains functional. Ring has already replaced the current malfunctioning camera once before, I suspect because they are NOT designed to be exterior cameras. If it rains, it fails, PERMANENTLY. The Ring PRO has been even more fun. It functions fine until someone actually uses it. When they do, it takes a picture, rings the chimes and,,, that's it. It will do nothing more including a reset until the power is totally disconnected. No, cutting the breaker power off does not work. In short I have to take the unit apart unscrew the hard wires and reconnect them. THEN it can be reset and will fine until the next time someone uses it.
In short, Ring products are a good idea with a bad ( or cheap) design. I have no intention of wasting any additional time returning them OR working with tech support. The next stop for these things will be the trash can. A the experience accepted as a very expensive lesson in the use of "new" technology.
An unbelievable piece of garbage.

We installed a ring doorbell. The idea is great. The operation is less than poor. Ring sent us a new doorbell to try because I complained. I installed it. Still didn't work right. So my wife bought an up to date new I-phone just to see if our 5S phones were the problem. Ring still does not work properly. By the time it engages (if at all) the people or person would be long gone and we would have to bring up "history" to see who it was (fedx, ups, post office). Fortunately it is not someone trying to case the place or cause us harm in anyway because they would have a big head start by the time we got the Ring to work (if at all).

Very disappointing to say the least.

Anyone know of a good product that actually does what it says it will do?

We do have cameras so we rely on them. Just thought this Ring doorbell would be a added plus to the cameras in some way. I guess not.

In general, my ring products give me the video coverage i want. However, i have several issues:
1) i've had to return two ring spotlight cam wired devices due some sort of issue where the video picture turned pink and blurry. In general, customer support responded and took care of it, but it wasn't without me putting in the time and patience to go through their process.
2) despite stable 100Mbps service, i have little-to-no success answering a motion alert or doorbell ring... it spins and says trouble connecting almost every time. I can go in later (sometimes as little as 15 seconds; other times it may require waiting a few minutes) and I can get a live view.

What i do get: I consistently get a ring thru the inside manual bell when someone rings the doorbell (normal doorbell functionality in tact). I usually get a timely notification on my phone whether I'm inside the house or away over 4G.
What i don't get: using the product to check who's at my door before answering it? Rarely. By the time i am able to pull up a live view, they have given up and walked away. Hoping to answer the door thru the app and talk to the visitor (or trespasser)? Maybe twice i've some success with this feature, although even if I get connected before they walk away, the audio quality and delays are pretty bad. Again, this is with 100Mbps speeds and VERY close proximity from doorbell to router.
Lastly: a key weakness: if your internet goes out, so too does your video. This is an obvious one but something not to forget. It would be great if there could be an option to have some way to plug in a hard drive and get local recording if internet is out.

I have a ring doorbell, and have had problems with it since i first installed it. Calling customer service is a joke. You will be on hold for at least 20 minutes before you talk to someone. After explaining your issue, you will be put on hold again. After 40 minutes on being on hold they will suggest doing a factory reset of the device and state they will monitor the device for a few days. They have replaced my device once and the problem still was not resolved. My battery goes from 100% charge to 10% in just three weeks. I was told that that battery lasted six months. They are now blaming the battery on using Live View. They state every time you use Live View your battery will be decreased 10%. So obviously the device is not designed to monitor activity ion real time. I think i will just use it as a doorbell in the future and buy a REAL monitoring device.

I spent over an hour with on-line support trying to get a Ring 2 Doorbell to function before installation. Eventually it sort- of -did but sporadically. I decided to try installing it on the front porch where the signal strength was strong. In spite of installing it per the instructions it would not function with my digital door chimes and the device worked some of the time only to stop for no identifiable reason. After spending hours messing with it I gave up and sent it back. This is a lousy product that is not ready for sale. On top of that the service support people only wanted to sell signal strength enhancers. Then there is the $3/month to keep records on the cloud. Stay away from this company and its products

I have a ring doorbell and it's always lagging. My wifi is great, so I just don''t understand. Also, when it starts to record, it records when like the person is leaving which makes this security doorbell pointless. I also participated in the referral program and got 25 people to download the app, but my order was cancelled because the company "detected there were non-existent/spam accounts". Customer service (Melissa T.) was not helpful, so I don't even know why I bothered referring people in the first place. I might look into nest instead of ring.

I got my ringbell for christmas last year so I have had it almost a year. Generally is does not work. It always says WiFi is not good and even when I am in my house and someone rings the bell I am unable to answer via ringbell. I have to get up and use my doors peephole... so what's the point? I am also unable to review my notifications without having to shut down and re-open the app several times. Again, what's the point. I would suggest looking at another bell. Nest has one now which I think I will look into. Especially since ringbell will start charging soon (they charge you after a year...$30 a year).