RingReviews 774

Please note that we had set up a video doorbell around 3 months back. Since day one the device has not been operating well to its optimum.

The problem that we are facing are as follows.

1. Sometimes the bell rings and at times it does not. Now sure why? The internet speed is quite good at the villa (80 Mbps). The blue light on the doorbell keeps rotating with no action.

2. The installed screen inside the villa gives a notification whenever someone rings the bell. Can we get rid of the notification and have a simple step whereby the user can speak to the person by pressing the Green button or to reject the Red one. I hope this feature is available in your app or the device. The notification is quite annoying and delays the process.

3. We also want the calls to work well on the mobiles so when the client is away.

We have sent an email to *******@ring.com and despite receiving a few setting changes from the team the problem continue and does not work.

The bell does not serve the purpose and is very slow to respond when the bell is rung. There is relay gap for the video to appear on the screen despite having a good internet speed.

Got camera as Christmas gift. Called for help because it picks up everything but not in a timely manner.
Alarms when it snows
Alarms when it is cold
Alarms when it rains.
Alarms wit road traffic even when sensitivity turned to lowest.
Notifications of activity were 5 to 10 minutes after actual activity.
I ried to return and was told because I had it for 65 days no refund available. On Feb 7 I was given a return address. I sent it FedEx. Never heard from them since.
Will never recommend any of their products.
My son is out the $300 for the unit.
PS I live in Western Mass.

The connectivity on the App is awful. I have two cameras which makes it worse. Moving from one to the other usually results in not being able to connect. Also the motion sensing is ridiculous. I have it set as minimal as possible and every single animal that walks by trips the camera. When the wind blows the grass to hard (no lie) it trips the camera. We get a handful of notifications every single night due to stray cats... When someone delivers a package to my front door, by the time i get to it they are at the driveway camera, I switch to the driveway camera and by the time I actually get it to connect, the person has left. Most frustrating thing I have ever bought. 2 cameras $450... Oh! Issues installing both cameras..

We bought this system for our home thinking we would have a piece of mind when we aren't home BOY! Was i wrong. We spent over a 1000 dollars for a system that gives me more stress then anything. HERE ARE THE ISSUES THAT WE HAVE!

1. Unable to connect when motion alert.
2. Frizzes and unable to see what is going on.
3. Unable to correspond through voice speaker.
4. We have people knocking on my door and camera does not pick them up.
5. Battery dies fast constantly recharging them.

HORRIBLE!

We have called so many times to resolve theses issues spending more money and still not working! YES WE HAVE VERY GOOD WIFI.

I spent several hours to install Ring. Good luck trying to match door magnets. You have to match each connection based on indent in both connectors. Apparently, if you have a security package, you can ignore scanning bar code but added options required scanning. Very confusing. The instructions are useless. So, be patient and seek on line support. Of course on line chat support is difficult at best. I experienced five minutes between chats. Overall, I will continue to try but first expression is very poor. Keeping boxes to return if needed.

I've had my Ring door bell for a year it wasn't until I deleted my credit card from my account that I was contacted by Ring via email to please place a credit card on the account.
It wasn't until this email that I remembered going through the whole year of misery with the Ring when I would get notified it took over one minute to connect or even sometimes I would get an error message could not connect.
PLEASE DELETE YOUR CREDIT CARD FROM YOUR ACCOUNT BEFORE YOU ARE CHARGED FOR ANOTHER YEAR.
I finally called today to be more disappointed I explained to the customer service Zack my experience for the whole and he was able to connect to my system and said I had a faulty Ring and in order to replace it I would have to give them a credit card I said no I paid for my unit in cash if its faulty just replace it he says if you don't give a credit I could send my unit to them leaving exposed wires with no door bell and they would send me the new one in about a week or so.
By the time you get connected to the ring after a notification who ever god forbid wants to commit a robbery or malice will get away with it Because Ring does a terrible job of connecting and protecting you and your family.
All they want is your credit card once they have it you are of no use to them unless you PLEASE CANCEL that credit card.

First Ring worked good for about 5 months, till the flood light camera took on water, Really?
The replacement Ring, which probably was a Refurbished one. After 3-4 months only connects when it wants. I have 2 routers, and a WiFi exstender. Even moved exstender 3 feet under Ring. Signal strength is 25, which Ring says "Your RSSI reading of -25 is better than most, indicating only mild Wi-Fi interference at your Floodlight Cam.
Reading 25 right now, but is offline.
Their sending me another refreb, 3rd one, Last Chance Ring! Guess if the 3rd one doesn't work, $300 lesson. Because it'll go straight in the trash.