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Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I bought, what I thought was a new helmet, The helmet came scratched, smells like axe body spray and didn't come with the darker visor.
I ordered 5 screws for my clutch. Said all were in stock. They only shipped 3 and then 4 days later shipped the other 2. Had to buy extra screws from other retailer in order to have enough to meet deadline for trip.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!
Revzilla is my go-to for equipment for my personal and professional life. I run a LE Traffic Team, and they cover our equipment purchases.
Very high quality pair of RST boots that work on the street and on the track. Amazing features and quality for the price, especially when discounted to $130, but even at the full retail. Comfortable and safe construction. I have 30 years of experience with $400-$500 boots, from Alpinestars, Sidi, Forma, and TCX. These RST rock!
Highly recommended!
I know that I have had problems in the past with orders but this time was exceptionally easy. I had my order within days of placing it online and will always use them again.
Helmet is great however every order I have placed with RevZilla in the past couple of months has been fulfilled by Comoto and shipped using FedEx. All three shipments have encountered delays.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
What made Revzilla special is definitely gone. It's just another gear site, only prices are not competitive anymore. Plus, search and product filtering are just obsolete, and finding what you need is nearly as impossible.
Thank you for sharing that feedback — I’m really sorry to hear how disappointing your recent experiences have been. We truly value long-time customers like you, and it’s frustrating to know we’ve fallen short of what once made RevZilla feel special and easy to shop with.
Your comments about pricing, search, and product filtering are completely fair. Being able to quickly and easily find the right gear is a big part of what should make shopping with us better than going elsewhere, and it’s clear that hasn’t been your experience. I understand how that can make the site feel more like an obstacle than a help.
We genuinely appreciate you taking the time to be this candid. Feedback like yours is exactly what we need to hear so we can push for improvements where they matter most to riders. While I know words alone don’t fix what you’ve experienced, please know your concerns are being taken seriously and shared with the right teams.
Thank you again for your honesty and for giving us the opportunity to respond.
Items sent as described.
P. S - had a follow up with customer service that went horribly. Revzilla customer service in the past has always gone above and beyond, but James M was terrible. Wouldn't price match items despite the website policy clearly stating they do. It was from another American company and fit all criteria. Very disappointing.
Thank you for your feedback, and I’m glad to hear the items arrived as described.
I’m really sorry to hear about your follow-up experience with customer service and that it didn’t meet the level of support you’ve come to expect from us. That’s certainly not the impression we want to leave, and I understand how disappointing that must have been, especially given your past positive experiences.
Regarding the price match, I’d like to clarify that we’re only able to match pricing on the exact same item and exact same version — including the same brand, model, size, color, and current production version — when it’s sold by a qualifying U.S. retailer and meets all other criteria in our policy. If any of those details differ, even slightly, we unfortunately aren’t able to honor the match.
That said, I truly regret that the interaction itself felt so frustrating and fell short of our usual standards. We appreciate you taking the time to share this, and your feedback will be passed along so we can continue improving both our policies and how clearly they’re communicated.
Thank you again for letting us know and for giving us the opportunity to address your concerns.
I bought a gas tank and shift lever which were received 2 days later. I have the Riders Preferred membership which has free 2 day shipping. I have ordered small and large items which arrive quickly. I like being able to order something small and not have to worry about shipping.
I found that I was missing a rear brake return spring for my DRZ400. It used to be that you could run down to the dealer for something like this. In 2025 they will "order it for you". Skip the middle man and use RevZilla. Shipping was kind of pricey, but my bike is back in action.
A sido hasta el momento una muy buena. Todo lo que he pedido a llegado a tiempo y en buen estado.
I thought I bought new tires at least 2025. Found out the the front was 2024. Shop state that they don't like to put tires that are two years old. Told them I just got the this past week. They did put them on but from here on, will have to make sure the are new stock and not old stock?
One of the reasons I ordered from Revzilla was because everything I needed showed in stock. Typically that means arrival by standard shipping occurrs within about 1 week. However the actual experience this time was that my order was split among several staggered shipments which prevented me from completing the bike maintenance I needed the parts for until the final item arrived more than a week after the first items started showing up.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
So I decided to buy my husband a helmet even though I had no idea what I was doing! Lol Had to open up several windows to read about details as I read about helmets. This was done in two different rather long sessions on their website. My brother in law who manages a harley davidson dealership suggested I use the RevZilla sight. I finally settled on one and gave it to my husband as a birthday present. HE loved it.
Order shipped very quickly. This is my second Arsenal Vest. I previously owned the first generation version too but I unfortunately let it touch my exhaust pipe and it melted. If you need to carry lots of tools and extra parts especially for longer distance rides, this is the best I've found so far. Very comfortable and distributes the weight evenly so my back doesn't hurt after an all day ride. Highly recommend.
Not happy received shield and it was used. The listing didn't describe it as used and I paid for a brand new part. Not happy.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!
I'm now a rpm member member and I don't know why I didn't go sooner. 2 day shipping is great and the discounts and "cash back" is worth it to me. Customer service does need a little follow up as I had to call them twice for a defective item I received but overall corrected the issue
This helmet improved my riding quality significantly. I would like to ride everyday now. I ditched my old helmet and don't want to go back. Quality product for great price.
RevZilla has great selection of products, prices and customer service. I always have a good experience and returns are easy. Great site overall.
I ordered a Gerbing heated shirt. Got to use it once so far. It kept me warm. I do wish that there were heating elements lower on the chest and back.
I work at a Powersports dealer and it is easier for me to order specialty/replacement parts for my kids Stacyc at Revzilla than the dealership. Fast
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We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!