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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,166
quality
11,983
This company responds to reviews on average within 4 days

Instant Feedback

138,604 reviews

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California
1 review
0 helpful votes
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Revzilla is my new go to place for parts!
July 15, 2023
Updated review

Great price and fast delivery. I'm already.pricing out more.parts. Very satisfied.

Date of experience: July 15, 2023

Great selection
May 25, 2023
Previous review

Great selection

Date of experience: May 25, 2023
Oregon
1 review
0 helpful votes
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Mitas E07+
July 15, 2023

Best customer service in the world!
I bought wrong tires and Revzilla did what they di best, great costumer service and replaced my tires with what I needed.

Date of experience: July 15, 2023
BO
1 review
0 helpful votes
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My needs are covered
July 15, 2023

I resource to Revzilla for most of my moto needs, I ride adventure and enduro bikes, the best brands, well classified products, lots of information on the product, overall excellent service.

Date of experience: July 15, 2023
Florida
2 reviews
0 helpful votes
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Windshield
July 15, 2023
Updated review

Good selection of accessories
Always good service
Very nice to deal with.

Date of experience: July 15, 2023

Have everything I need
April 7, 2023
Previous review

Have everything I need

Date of experience: April 7, 2023
Oregon
1 review
0 helpful votes
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Easy as usual
July 14, 2023

Just a quick note to say thanks! Whole thing was easy as usual!

Date of experience: July 14, 2023
North Carolina
1 review
1 helpful vote
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I ordered a helmet. After they emailed me and told me the helmet was in stock. I waited 2 weeks for the helmet. Never showed up. Customer service lied on multiple occasions the item was in stock. The never had the item. Customer service manger. Is a condescending joke of person. Disrespectful and acts like he is better then everyone, you know big truck under 5'5 type persona. He cut me off multiple times while in conversion to argue with me. I have never heard seen so much disrespect to a customer or another human being. And I'm a retired marine. I've seen my share of disrespect!

Date of experience: July 14, 2023
Texas
1 review
0 helpful votes
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Bad Return Policy
August 13, 2023

Bought gloves for 40. I wanted to exchange them because they were too small. I used their sizing chart to pick the size and even measured my hand. It didn't work. The return cost me 20 dollars, half the value of the gloves. Wasn't even worth it. Now I have small gloves...

Date of experience: July 14, 2023
Kimberly E. RevZilla Rep
over a year old

Our prepaid return label is 9.99 or you can choose to return by a method of your choosing. In certain circumstance we can waive the return fee. Please reach out to us at [email protected] and one of our team will be glad to discuss your return. Please see our full Shipping Policy for a detailed breakdown of processing times and shipping timelines: https://www.revzilla.com/shipping-policies. Our Return Policy can also be found here: https://www.revzilla.com/returns. If you are interested in free returns, check out the Riders Plus Membership page!

Oregon
1 review
0 helpful votes
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Lost $2,000 orders
August 13, 2023

Ordered some stuff 2 weeks ago. But they have disappeared from my orders. I used chat but nothing changed.
Please find my orders.
I need my stuff!
Dang

Date of experience: July 14, 2023
Kimberly E. RevZilla Rep
over a year old

Please reach out to our team at [email protected]. One of our team will gladly look into your issue.

Illinois
1 review
0 helpful votes
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Great!
July 14, 2023

The Staff Picks are some of my favorites. The size guides run fairly accurate, and they've noted any deviations from the size guide (i.e. "runs small"). Shipping was speedy, and the quality of gear RevZilla supplies is something I'm more than comfortable riding in. Not to mention that the gear is super comfortable too!

Date of experience: July 14, 2023
Arizona
1 review
0 helpful votes
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Good service.
July 14, 2023

I've ordered from RevZilla a lot, and they have never let me down. They get my order to me on time or occasionally ahead of time, and their website is one of the easier ones to use. This time was no different.

Date of experience: July 13, 2023
Pennsylvania
1 review
0 helpful votes
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Great experience. Ordered multiple things for multiple bikes. Always happy

Date of experience: July 13, 2023
Texas
1 review
0 helpful votes
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Best in the business
July 13, 2023

RevZilla never disappoints and always provides superb customer service. Staff are always polite, friendly and willing to help when called upon.

Date of experience: July 13, 2023
North Carolina
3 reviews
0 helpful votes
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Excellent customer service
July 13, 2023
Updated review

The young lady that helps and the young man for very knowledgeable and helpful

Date of experience: July 13, 2023

Great phone help
July 2, 2023
Previous review

Great phone help

Date of experience: July 2, 2023
California
1 review
0 helpful votes
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Returning customer
July 13, 2023

First time I've ever ordered from RevZilla, I was skeptical. But once I received the item. I had to order again and again. Their service is great and I'll be ordering more often.

Date of experience: July 12, 2023
Colorado
1 review
0 helpful votes
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Great online purchase experience!
July 13, 2023

You have a lot of choices in stock, and video reviews on product is helpful.

Date of experience: July 12, 2023
North Carolina
2 reviews
0 helpful votes
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Great product
July 13, 2023

Quick and easy ordering and free shipping! I will always use Revzilla or cycle gear.

Date of experience: July 12, 2023
North Carolina
1 review
0 helpful votes
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Quick service
July 12, 2023

Ordered shipped & arrived within a few days. The Cardo headset was exactly as shown on the website.

Date of experience: July 12, 2023
Tennessee
2 reviews
7 helpful votes
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Great price for the helmet we wanted to give as a gift

Date of experience: July 12, 2023
Florida
1 review
0 helpful votes
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Really spensive
July 12, 2023

Expensive but Good quality.
Thats for sure.
Come really fast and perfect condition.
Fit and every angle

Date of experience: July 12, 2023
Colorado
1 review
0 helpful votes
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I appreciate Revzilla's presence on YouTube. It is through those videos that I found your site. This is my second or third purchase. I look forward to receiving my order. Thanks!

Date of experience: July 12, 2023