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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,163
quality
11,987
This company responds to reviews on average within 4 days

Instant Feedback

138,482 reviews

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Massachusetts
1 review
0 helpful votes
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Reliable site for good products
March 6, 2024

I've shopped on RevZilla a number of times and I'm always happy with the quality and variety of the products for sale. There's usually lots of reviews to read through, and they fulfill and ship orders quickly.

Date of experience: March 6, 2024
Tennessee
1 review
0 helpful votes
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The shield that I ordered was supposed to have tear off post mount it to the shield tear off post did not come with a shield

Date of experience: March 6, 2024
Kentucky
1 review
0 helpful votes
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Good stuff
March 6, 2024

I didn't have any issues with the ordering or the product, I recommend them to whoever I ride with.

Date of experience: March 6, 2024
Philippines
1 review
0 helpful votes
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The product is nice & excellent quality.
March 6, 2024
Updated review

It is simple and easy to make payment. Convenient for me.

Date of experience: March 6, 2024

It is easy to find accessories that we needed
August 29, 2023
Previous review

It is easy to find accessories that we needed.

Date of experience: August 28, 2023
Australia
1 review
0 helpful votes
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Happy with customer service
March 6, 2024

Received my international order very fast but came with missing item. Revzilla staff sent me the missing item swiftly with a few extra goodies for free. Very happy

Date of experience: March 5, 2024
New York
1 review
0 helpful votes
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RevZilla 10/10
March 6, 2024

Ordered 3 items, 2 of which came within 3 days and the other in less than a week! Never been more happy!

Date of experience: March 5, 2024
Oklahoma
1 review
0 helpful votes
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2015 Road Glide
March 6, 2024

Easy to use. Found the parts I wanted and checked out. Had them in 4 days.

Date of experience: March 5, 2024
New Jersey
1 review
0 helpful votes
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Got a bike in non working order
March 6, 2024

Got a stacyc brand new in the box. Put it together 4yo got on it to go and nothing. Called Revzilla wouldn't do an exchange. Had to call stacyc and waited a week for new motor and esc that I had to replace myself. Again brand new! 4yo was devastated.

Date of experience: March 5, 2024
California
1 review
0 helpful votes
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Some of the product descriptions are lacking in detail such as abrasion ratings for a lot of gear.

Date of experience: March 5, 2024
New Mexico
1 review
0 helpful votes
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Part didn't fit my bike
March 15, 2024
Updated review

I was looking for a phone mount for my motorcycle and the website said it would fit my bike but when I got the part in, I realized I needed a different mount from the one I put hased

Date of experience: March 5, 2024

Easy to find what I needed
June 19, 2023
Previous review

Easy to find what I needed

Date of experience: June 19, 2023
New York
1 review
0 helpful votes
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Had a good experience with the price matching policy and it was delivered timely. Good experience, recommended

Date of experience: March 5, 2024
California
1 review
0 helpful votes
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Ez
March 5, 2024

The people over the phone were very patient. They help me with my order. They let me take all the time that I need that was no pressure. Thank you.

Date of experience: March 5, 2024
TT
1 review
0 helpful votes
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Great product
March 5, 2024

Wonderful product installed easily without issues and it's of high quality

Date of experience: March 5, 2024
Kentucky
1 review
0 helpful votes
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Project
March 5, 2024

All parts came in very fast and in good condition!

Date of experience: March 5, 2024
Oklahoma
1 review
0 helpful votes
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Customer service was excellent.
March 4, 2024

The customer service/chat dude really helped me out. Will come back for that kind of service. I had a rough day and i needed a win. Thankfully this customer service person was very very good.

Date of experience: March 4, 2024
Kentucky
1 review
0 helpful votes
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I ordered the wrong size jacket. And when I called to have it returned, the gentleman on the phone helped me exchange it for the right size.(so I thought.) you should never trust an old fool. Because he didn't know his own size.
But they still sent me two return boxes with paid shipping and I sent them back both the jackets and ordered the one I wanted(in the right size) and still managed to get it at the discount price.
Had my refund within a matter of days, and am very happy both with my jacket and the amazing service at Revilla.
Frankly, I expected them to charge me for at least one of the returns, but they didn't. Could be part of the reason I still shop there year after year.

Date of experience: March 4, 2024
Indiana
1 review
0 helpful votes
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It's what I ordered.
March 4, 2024

I love the helmets. Fit well. Good quality. Customer service was great.

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
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Won't fit my bije
March 4, 2024
Updated review

Easy, quick and painless. Parts readily aviablei have foot boards and an extender brake to give the bike a more control s toward rude. This will not allow me to put the engine guard rollers on

Date of experience: March 4, 2024

It was ok, 15 % discount code did not work
October 31, 2023
Previous review

It was ok, 15 % discount code did not work

Date of experience: October 16, 2023
Arizona
1 review
0 helpful votes
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Bits left behind
March 4, 2024

I just wanted to let you know, the brake master rebuild kit I order from you had aluminum bits inside the plunger, it was not clean properly after it was manufacture.
I had to disassemble, clean the edges of the holes to remove material that was not cut all the way, I also found bits inside, look to me that it was pushed in and not removed after production was done. I am glad that it did not cut any of the rubber O rings.

Date of experience: March 4, 2024
Virginia
1 review
0 helpful votes
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Very easy and quick purchase. Shipping was really quick and the helmet fit was as expected.

Date of experience: March 3, 2024