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RevZilla

4.7

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,987
This company responds to reviews on average within 4 days

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138,469 reviews

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Texas
1 review
0 helpful votes
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Revzilla Came Through…Again!
March 7, 2024

Tire was in stock and priced competitively with other vendors. Shipped promptly and received sooner than expected. Another awesome Revzilla shopping experience!

Date of experience: March 7, 2024
Michigan
1 review
0 helpful votes
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Easy shipping and fast shipping
March 7, 2024

Site was easy to purchase on. Shipping was fast and product came as described.

Date of experience: March 7, 2024
Nebraska
1 review
0 helpful votes
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I looked up Kawasaki apparel. Your site is the first one I came across. I have ordered from you folks before. Jacket fits nice.

Date of experience: March 7, 2024
Japan
2 reviews
0 helpful votes
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Best Customer Service ever!
March 7, 2024
Updated review

There was a mistake with the shipping. Items were delivered to an incorrect address. REVZILLA sent me a whole new order. Wow that's how to keep customers!

Date of experience: March 7, 2024

I confused shipping address with the intended recipient,...
December 25, 2023
Previous review

I confused shipping address with the intended recipient, but figured it out when I noted that it would go to the email address I provided.

Date of experience: December 24, 2023
Illinois
1 review
0 helpful votes
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Purchased a pair of Revit Sand boots last year. Used them exactly 6 times before they fell apart. I returned them. Revzilla to their credit returned them with no issues. Great job! However, they issued me a store credit versus crediting my card. (Unknown by me and not mentioned by them, outside of 90 days, they only issue store credit.)
Ok, I took the store credit and planned to continue my winning streak with them by purchasing a pair of Knox riding jeans. I have been waiting for Revzilla to re-stock these products proudly displayed on their site for over six months. Every single item of this product line says "out of stock."
Called today to get some sort of update on the product. When will it be back in stock? They have no clue whatsoever. No available information.
So, I asked to be refunded the monies sitting wasting on my account so I can simply go somewhere else and make the purchase of the product I need versus wasting that money on something I do not need.
The answer: They cant do that because my original return was outside the 90 day window.
My Response: A person has no idea when a product is going to fail and require replacement or warranty. What is it occurs at 95 days, 100? Through no fault of their own? Simply a bad product with bad quality.
The Kicker: I want to work with you and use that money to purchase another product which I need. Not any other make, model, type, simply what I need and advertised on your site. That product for all intents and purposes, appears to be a defunct product as revzilla cant be bothered to A. Deal with the manufacturer to receive a shipment, B. Remove the items from the zilla site.
Push or shove, but do something. So it now appears that a website I have been on an absolute roll in dealing with has shown its cracks, flaws, downside. Unfortunately I am giving a one star, but it really is of your own making. Will I stop dealing with you likely not. Like I said you have come through as I have planned my adventures and I truly had no reason for gripes or complaints. However, in dealing with this issue here, you fall flat. Not doing this to be mean, simply giving a review of this particular experience. Maybe it will push the corporate folks to get off their rears tires, stand up and deal with Knox properly and look at the return policy. You folks we deal with on the phone...you do great.
By the way, tell Spurgeon to change the hold message. Its a little outdated. Love ya, but I just have to pluck you in the forehead for dumb policy and merchandise upkeep.

Date of experience: March 7, 2024
Ohio
1 review
0 helpful votes
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Let me tell you about my experience with Revzilla – it's been nothing short of fantastic. So, I ordered this awesome jacket and gloves from them, right? Well, when the jacket arrived, it turned out I needed a different size. But get this – their customer service team was on it like lightning! They sorted out a size exchange for me super quickly, no hassle at all.

Now, let's talk about the gear itself. Man, the quality is just top-notch. You can tell they put serious thought and effort into every stitch. I feel totally secure and comfortable every time I put on their gear, knowing it's built to last.

But what really sets Revzilla apart is their customer service. Seriously, they've got some of the friendliest folks on their team. They're always ready to help and make sure you're taken care of.

So, bottom line – if you're in the market for motorcycle gear, do yourself a favor and check out Revzilla. You won't be disappointed!

Date of experience: March 7, 2024
Missouri
1 review
0 helpful votes
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Good experience
March 7, 2024

I order and icon helmet and visors but didn't get the right visors to go with the right helmet it was my fault but wish there was so kind of warning about that. But other than my mistake everything was great

Date of experience: March 7, 2024
Philippines
1 review
0 helpful votes
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Revzilla is fast and reliable very much satisfied
March 7, 2024
Updated review

Revzilla is fast and reliable with good and competitive product line up, Thanks again…

Date of experience: March 7, 2024

Fast and easy!
January 14, 2024
Previous review

Fast and easy!

Date of experience: January 13, 2024

Good as always
September 20, 2023
Previous review

Good as always

Date of experience: September 20, 2023
Utah
1 review
0 helpful votes
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Quality experience every time. Revzilla is good for motorcycling. When the actual shipping time is longer than the predicted shipping time on the product page it creates problems.

I'm returning the last tire I ordered because I had to find one locally.

Date of experience: March 6, 2024

GreatGreat
September 19, 2023
Previous review

Great
Great

Date of experience: September 18, 2023
Australia
2 reviews
0 helpful votes
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All good. Easy web site to navigate through, select product and make payment. No problems.

Date of experience: March 6, 2024
Pennsylvania
2 reviews
0 helpful votes
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Great company
March 7, 2024

Excellent customer service with someone knowledgeable. Helped change an order to a different size helmet smoothly. Shipping was quick.

Date of experience: March 6, 2024
Florida
1 review
0 helpful votes
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My go to store for moto stuff
March 7, 2024
Updated review

Overall happy. I wish that sale items that were out of stock were just...not available to see. Its not a big deal, but I keep clicking on things that I want in the sale section, only for every size to be out of stock. Some items ship slow, but whatever.

Date of experience: March 6, 2024

Easy website
January 27, 2024
Previous review

Easy website. Good selection, and supports good content. Revzilla is my go-to moto store.

Date of experience: January 26, 2024
California
1 review
0 helpful votes
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Consistently Good
March 6, 2024

Love Revzilla. One of my favorite places to shop. Good selection and prices. Love the video reviews, they really help me choose which product is right for me. I bet they save a ton of headaches with returns as well as increased sales.

Date of experience: March 6, 2024
Washington
1 review
0 helpful votes
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Helpful
March 6, 2024

The person who confirmed the fitment of my seat was extremely helpful

Date of experience: March 6, 2024
New York
1 review
0 helpful votes
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Excellent customer service
March 6, 2024

I ordered the incorrect size (my fault), they let me return it no charge. I ordered the correct size and it is an awesome helmet.

Date of experience: March 6, 2024
Georgia
1 review
0 helpful votes
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Ordered items
March 6, 2024

I've ordered several items, been pleased with everything

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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First time buyer!
March 6, 2024

Got my new bike and was looking for riding gear. Got two different pair of pants from RevZilla amd they were at my door in 2 days.

Date of experience: March 6, 2024
Texas
1 review
0 helpful votes
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Quality parts, Quick delivery.
March 6, 2024

Had everything i needed in stock, beat dealer prices by a longshot, and arrived in a timely manner.

Date of experience: March 6, 2024
Massachusetts
1 review
0 helpful votes
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Reliable site for good products
March 6, 2024

I've shopped on RevZilla a number of times and I'm always happy with the quality and variety of the products for sale. There's usually lots of reviews to read through, and they fulfill and ship orders quickly.

Date of experience: March 6, 2024
Tennessee
1 review
0 helpful votes
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The shield that I ordered was supposed to have tear off post mount it to the shield tear off post did not come with a shield

Date of experience: March 6, 2024