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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,173
quality
11,975
This company responds to reviews on average within 4 days

Instant Feedback

138,963 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great experience
April 19, 2024

Very good I love the video helps in the decision on what to buy

Date of experience: April 9, 2024
Wisconsin
4 reviews
0 helpful votes
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Tire
April 19, 2024

Very fast response and shipping easy to work with and very understanding

Date of experience: April 9, 2024
Florida
1 review
0 helpful votes
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Cannot Complain
April 19, 2024

Biggest benefit with Revzilla is the sheer amount of gear and items they have. There are so many options. Sometimes too many options and it takes a while to go through them all and choose, but as long you do extensive research on products via reviews on Revzilla, and other sites then that will help. Shipping was fast, most of my items arrived a day early and free shipping is always a big plus. One thing, that I did suggest to a Revzilla support agent was that the reviews on their site should make reviewers show which product options they selected. Would make it much easier to tell what exactly they are reviewing for certain products as far as sizing, color, etc.

Date of experience: April 9, 2024
Philippines
1 review
0 helpful votes
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Faat and efficient
April 19, 2024

Easy shopping. Amazing experience. Lots of discounted products to choose from

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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I purchased a pair of gloves, on a gift card. I used the sizing guideline online to select appropriate size.

Item received was significantly different(smaller) than expected.
Additionally, I paid the online price of $89.99 for the product. When it was received it was fully labeled and priced at $79.99. Very deceiving and unprofessional.

I returned the items based on sizing.

I called customer service to express my extreme dis satisfaction and being taken (ripped off) for the higher price of a lower priced Item. The explanation from CS was less than clear and knowledgeable trying to cover the lack of knowledge of why I was charged a higher price than it was clearly marked.

I am going to use the credit to purchase an item and clear my balance but WILL Not purchase or recommend this site moving forward.

Very dissatisfied and deceived.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
Kimberly E. RevZilla Rep
over a year old

I do apologize for the confusion. It appears that there had been a price increase and it appears the old pricing label was not removed. This was an error on our end it was not meant to be deceptive. We will be reaching out to you to make this right.

California
1 review
0 helpful votes
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Great product, best price!
April 19, 2024

Saw the Ciro3d brake light for my '23 StreetGlide. Great addition to not only enhance the look of the bike, but it's also much brighter than stock, so there is a safety component as well. After a Google search, Revzilla came back with the best price by far.

Date of experience: April 9, 2024
New Jersey
1 review
0 helpful votes
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Would trust to buy again
April 19, 2024

Fast order, excellent customer service. Products were as described and fit as expected on motorcycle

Date of experience: April 9, 2024
Pennsylvania
1 review
0 helpful votes
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They help you out with what you need and will hook you up whenever possible I will always order from them

Date of experience: April 9, 2024
Tennessee
1 review
0 helpful votes
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Havent used them yet
April 19, 2024

Videos are so informative, tried using but I'm too nervous to create the suction and not be able to remove if I don't like it. So they are collecting dust.

Date of experience: April 9, 2024
Pennsylvania
1 review
0 helpful votes
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Not again
April 19, 2024

I got the wrong tire shipped to my house I don't have a printer now I got to figure out a way to print this return label take it to UPS have it shipped back it's definitely not worth the $10 credit I got

Date of experience: April 8, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

California
1 review
0 helpful votes
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Receipt
April 19, 2024

I just need a receipt from the order so I can have proof of bike work.

Date of experience: April 8, 2024
Texas
1 review
0 helpful votes
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Good
April 19, 2024

I wish I could just say great or good or something simple instead of being forced to type a minimum of 50 characters.

Date of experience: April 8, 2024
Georgia
1 review
0 helpful votes
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Great customer service!
April 19, 2024

I had questions, you connected me to a REAL person who helped me determine what I needed to order. Great!

Date of experience: April 8, 2024
Ohio
1 review
0 helpful votes
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Great selection and consumer friendly
April 19, 2024
Updated review

Quick shipping and package tracking and most important they will work to your satisfaction /ty Revzilla

Date of experience: April 8, 2024

Could be better info on fitting
February 14, 2024
Previous review

Could be better info on fitting

Date of experience: February 14, 2024
New York
2 reviews
0 helpful votes
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Smooth procwss
April 19, 2024

Received exceptionally sooner than expected... easy process from start to finish!

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Sedici Stradda 3 Primo
April 19, 2024

The shipping was super fast and all my gear was packaged perfectly so shoutout to revzilla i love shopping with yall for my gear

Date of experience: April 8, 2024
Oregon
1 review
0 helpful votes
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I have ordered tires from the before amd always received within 4-8 days. This time it took over two weeks to receive the tire then the sister company was going to put me on a 2 week turnaround to mount the tire on the wheel (which was brought to them off the bike). I could have saved $20 on Amazon for the same tire.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Ohio
1 review
0 helpful votes
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:)
April 19, 2024

Everything was really easy to find and it was a good price. Definitely one of the better websites I've been on

Date of experience: April 8, 2024
Texas
1 review
0 helpful votes
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Great Customer Service
April 19, 2024
Updated review

I ordered a helmet that was too small, and I had to return it. The process was very smooth and I was able to reorder the a larger helmet. It was a really quick.

Date of experience: April 8, 2024

Always have a great shopping selection!
February 25, 2024
Previous review

Always have a great shopping selection!

Date of experience: February 24, 2024
Tennessee
1 review
0 helpful votes
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Great very customer friendly and nice prices fantastic great site

Date of experience: April 8, 2024