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RevZilla

4.7

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,508 reviews

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Georgia
1 review
0 helpful votes
Follow JF H.
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Really need more technical details on some of the parts and brands. While they are often very good, it takes utilization of many other resources before one can sometimes know to buy from revzilla. This info would be quite helpful if available with the parts. Unlike experts in motorbike parts, I'm a layman of sorts.

Date of experience: April 10, 2024
Missouri
1 review
0 helpful votes
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A pleasure to buy from!
April 21, 2024

Great website, fast and easy checkout. Product selection is fantastic.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Helmet purchase
April 20, 2024

The helmet is what I expected, having used the three previous models.

Date of experience: April 10, 2024
Nebraska
1 review
0 helpful votes
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Follow up was nice!
April 20, 2024
Updated review

Update---They contacted me and made things better for sure. Great follow up.///I didn't get my 10% discount on my order. The code sent to me, didn't work. Pretty disappointed.

Date of experience: April 10, 2024

I didn't get my 10% discount on my order
April 15, 2024
Previous review

I didn't get my 10% discount on my order. The code sent to me, didn't work. Pretty disappointed.

Date of experience: April 5, 2024
Colorado
1 review
0 helpful votes
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Great place to shop
April 20, 2024

Fast shipping. They got everything you need for your dirt bike or any other bike

Date of experience: April 10, 2024
Kentucky
1 review
0 helpful votes
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Outstanding
April 20, 2024
Updated review

I had returned a product that did not fit my motorcycle. I decided to ship the product back myself and did absorb the shipping cost. I sent RevZilla a note, and thanked them for the $9.99 shipping label that I should have used, instead of spending more by shipping it back myself.

I was contacted by Misty at RevZilla and informed that I would have likely been credited for the shipping, since this was my first return. I was then given ZillaCash and I used it the next day to buy a windscreen for my BMW. The windscreen has changed my motorcycling life - it is absolutely perfect.

RevZilla stands behind their products. This company has exceeded my expectations, which is saying a lot!

Date of experience: April 10, 2024

Excellent experience
November 20, 2023
Previous review

Excellent experience.

Date of experience: November 20, 2023
Florida
1 review
0 helpful votes
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I ordered a pair of shoes based on the European sizing given in the size guide on RevZilla. The shoes that I received were multiple sizes smaller than what I had thought I was purchasing. I was told by customer support that instead of using the information on the RevZilla website that I should just use the manufacturer's website. So now I have reordered a replacement product from the manufacturer. I really wish that I could continue using RevZilla because it's nice having multiple brands available from the same website however if I'm having to constantly double check the information on RevZilla against the true information by the manufacturer it doesn't make much sense to order it from a third party.

Date of experience: April 10, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Connecticut
1 review
0 helpful votes
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Inaccurate description
April 20, 2024
Updated review

Too many items are out of stock, limited sizes available. Inadequate or inaccurate sizing information. No longer an industry leader.

Date of experience: April 10, 2024
Kimberly E. RevZilla Rep
over a year old

Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. However, we always try to provide the best possible service to our customers and are always happy to try and locate alternatives that might be an option. We’re sorry this has affected you. Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.


Too many items are out of stock
April 9, 2024
Previous review

Too many items are out of stock

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Could be a little better.
April 20, 2024

Whenever I order from you, my first choices are always sold out. I understand this happens with sales/clearance, but it also happens when items aren't on sale. You need to address your inventory issues for standard sizes. Also, my order was supposed to ship within one business day, but you didn't even process it until it had been three.

Date of experience: April 10, 2024
Kimberly E. RevZilla Rep
over a year old

Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. However, we always try to provide the best possible service to our customers and are always happy to try and locate alternatives that might be an option. We’re sorry this has affected you. Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.

Pennsylvania
1 review
0 helpful votes
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I ordered a helmet that I was sure would fit me, as I know I wear an XS, but it was much too large and heavy for me. I found a couple of other options on sale on the Revzilla site -- two helmets that had minor marks/scuffs and were marked down. As I was reading about your company's return policy, I was happy to see that I was able to return merchandise that didn't work for me, but hadn't meant to abuse the policy by buying several items at once, knowing I would be returning at least two of them.
I called a customer service rep today to discuss my returns, and she handled them very graciously and understood that I wasn't trying to abuse the return policy! I was thrilled to find a helmet that fits perfectly, and I look forward to purchasing additional riding accessories from Revzilla in the future.

Date of experience: April 10, 2024
Illinois
2 reviews
0 helpful votes
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Shipped to incorrect address
April 20, 2024

When I tracked this order I saw that it was delivered to my old house, I had not lived there for three years. I have purchased multiple items in the past three years, they had all been paid for with paypal, yet this time your call center person says that they sent the wrong address, therefore, my brakes went to the wrong house.

I verified the shipping address when I purchased, yet you shipped incorrectly. It will be my last purchase.

Date of experience: April 10, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize for your frustration. Unfortunately, we ship to the address you enter when placing th order. Paypal will only approve if the billing address matches there file.

Michigan
1 review
0 helpful votes
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Revzilla never disappoints!
April 20, 2024

You guys are always AWESOME! I love the tests and reviews of the products you carry. Especially the Best of...

Date of experience: April 10, 2024
Indiana
1 review
0 helpful votes
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Exactly as described
April 20, 2024

Icon helmet had felt way too tight. Research suggested larger size cheek pads to relieve pressure and more room for your ears especially if you have comm. System installed. I highly recommend doing this.

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
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Awesome radiator protector screen
April 20, 2024

Got the product in record time. Looks good on my bike!

Date of experience: April 10, 2024
Washington
1 review
0 helpful votes
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Go to Source
April 20, 2024

Always good, can depend on Revzilla for all thing motorcycle.

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Awesome customer service!
April 20, 2024

I ordered two helmets and absolutely loved them. The only issue I had was shipping as the website said I would receive the item in 2 days as I pay for the rpm membership. It did not get received for 3 days but I wasn't aware the ship estimate on the website doesn't include the packing time so it may be off by a day. It was handled well by support and understanding now. As far as the size guide it was off a bit for the helmets I ordered so I will be returning one to order a larger size but they made it a very easy process and a+ rating for that.

Date of experience: April 10, 2024
Kimberly E. RevZilla Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Illinois
1 review
0 helpful votes
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I liked the helmet, but the video really sold me on it

Date of experience: April 10, 2024
Massachusetts
1 review
0 helpful votes
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Always great people ready to help
April 20, 2024
Updated review

My experience was fantastic, always there to help! Appreciate the staff

Date of experience: April 10, 2024

So far, so good
April 14, 2024
Previous review

So far, so good. Always have been good

Date of experience: April 4, 2024
California
1 review
0 helpful votes
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No issues purchasing and shipping the product but the returns experience needs updating. Needs to be more like Amazon's process.

Date of experience: April 10, 2024
Florida
1 review
0 helpful votes
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Great!
April 20, 2024

Great! Managed to receive the product quick enough and was packaged well.

Date of experience: April 10, 2024