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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,166
quality
11,983
This company responds to reviews on average within 4 days

Instant Feedback

138,606 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Really difficult to find decent pair of riding jeans that fit and aren't $300+
Disappointed these were no where near size listed 40x32...keep looking...gotta b a pair out there

Date of experience: April 14, 2024
Washington
1 review
0 helpful votes
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Klim Deer Hide Gloves
April 25, 2024
Updated review

Fair prices and free shipping what more could you want.

Date of experience: April 14, 2024

Review
October 13, 2023
Previous review

Easy Peasy, couldn't have been any easier. AAAAA++++++

Date of experience: October 13, 2023
Virginia
3 reviews
0 helpful votes
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Great experience
April 25, 2024

Product was as described and shipping was fast, overall experience was excellent

Date of experience: April 14, 2024
Oklahoma
2 reviews
1 helpful vote
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I HATE THIS COMPANY. LOST ITEM
April 24, 2024

I hate this company. I buy one item and they loose it. A $600 exhaust system. Been waiting a week and no updates. Contact them and they say oh well it's probably lost. Wait another week and we can file a claim. What a joke. Never dealing with this joke again.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Kimberly E. RevZilla Rep
over a year old

We do apologize the carrier lost your order and will get this resolved but we do have rules/guidelines we have to follow. We are sorry you had this experience we will be contacting you to help get your issue resolved.

Washington
1 review
0 helpful votes
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Awesome company
April 24, 2024

Great customer service. I'm going g to continue shopping here

Date of experience: April 14, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Virginia
1 review
0 helpful votes
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Good job!
April 24, 2024

Placed my order and had it in 3 days and was exactly as described!

Date of experience: April 14, 2024
Virginia
1 review
0 helpful votes
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Alren Ness is top of the line. Price was great. My bike breaths better. Win. Win.
Kirk

Date of experience: April 14, 2024
Arizona
1 review
0 helpful votes
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Customer for Life
April 24, 2024

Always the best deals, but it's the support that keeps me coming back. :)

Date of experience: April 14, 2024
Texas
1 review
0 helpful votes
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Easy Transaction!
April 24, 2024

Found what I was looking for at a reasonable price. RevZilla shipped the item quickly, packaging was done well, and it was delivered a day early. These things are important to me and RevZilla knocks it out of the park every time.

Date of experience: April 14, 2024
Louisiana
2 reviews
0 helpful votes
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Wife's Birthday Grips
April 24, 2024
Updated review

Very easy shopping and ordering. Quality products. Highly recommend.

Date of experience: April 14, 2024

Easy shopping
April 12, 2024
Previous review

Easy shopping. Would not let me update phone number.

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Snail service.
April 24, 2024

I ordered my fairing on a Tuesday, for a trip I was going to take the following Monday. The site said it would be shipped the next day from time of order and arrive within 3 days. It did not arrive until the following Tuesday. I understand that this is not entirely revzillas fault. But in a world of CERTAIN companies with 2 day shipping or even same day and obscene expectations, I'd say I would have been happy with half of the 7 days I had to wait.

Date of experience: April 14, 2024
Kimberly E. RevZilla Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Ohio
1 review
0 helpful votes
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Feed back
April 24, 2024

The product descriptions were misleading. When it said the front disc pads came in pairs I understood it to mean that since my BMW's has a pair of brake discs on the front axle that one order would do both discs, Wrong! So I had to reorder another set of front pads and because the cost didn't meet your free shipping cost limit they were more expensive. Needless to say I won't be ordering brake parts from Revzilla in the future.

Date of experience: April 14, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Arkansas
3 reviews
0 helpful votes
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Slower shipping than I expected
April 24, 2024
Updated review

Revzilla indicated same day shipping, I think. I ordered on Sunday expecting shipping on Monday.
The request for shipper to pick-up was made on Monday but the shipping company didn't pickup the package until Wednesday. I still got the package on Saturday but that was later than I expected.

So, not bad at all but later than I expected.

Date of experience: April 14, 2024

Good prices and products
October 29, 2023
Previous review

Good prices and products. Also like the telephone help sessions.

Date of experience: October 29, 2023
Canada
1 review
0 helpful votes
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Canada's Rider
April 24, 2024

Hello,
Products received perform as expected.
Placed two orders within a few hours and I couldn't mention anyhow to join them on in order to save on shipping charges althought it is my mistake it is sad that the whole process cost me so much.
If you add this with custom charges and $CA exchange rate; the whole experience is not whortwhile.

Date of experience: April 14, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

California
1 review
0 helpful votes
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Hoodie
April 24, 2024

Great product and customer service will be doing business again

Date of experience: April 14, 2024
Kentucky
1 review
0 helpful votes
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Good stuff, delivered quickly
April 24, 2024
Updated review

One of the increasingly few sites where quality gear can be found.

Date of experience: April 14, 2024

Always a good experience
September 3, 2023
Previous review

Always a good experience

Date of experience: September 3, 2023
Texas
1 review
0 helpful votes
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Great service and integrity
April 24, 2024

I couldn't find the side bag rack needed for my bike. Customer service confirmed they didn't have it but told me what I needed. I ordered that part from another place but got what I could from RevZilla because of their honesty with me about the party I needed.

Date of experience: April 13, 2024
Costa Rica
1 review
0 helpful votes
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As expected
April 24, 2024

Great prices and great delivery times. Free shipping also a plus.

Date of experience: April 13, 2024
Alabama
1 review
0 helpful votes
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Great shipping
April 24, 2024
Updated review

Loved the sizing charts and things for different items. It definitely helped in getting things sized correctly. The videos on most products were very helpful.

Date of experience: April 13, 2024

Not a fan of the selection of some things, but love...
April 7, 2024
Previous review

Not a fan of the selection of some things, but love the reviews and breakdowns of gear to find what I need.

Date of experience: March 27, 2024
New Mexico
1 review
0 helpful votes
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Love it all thank you
April 24, 2024

Love it! Thank you kindly and I will continue to shop

Date of experience: April 13, 2024