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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,162
quality
11,984
This company responds to reviews on average within 4 days

Instant Feedback

138,515 reviews

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West Virginia
2 reviews
0 helpful votes
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I don't shop anywhere else for motorcycle gear.
May 15, 2024
Updated review

RevZilla is always a pleasure to deal with. Shipping is fast and they keep things as stocked as can be.

Date of experience: May 5, 2024

Love RevZilla!
May 8, 2024
Previous review

Love RevZilla! Use them all the time because they are the best out there.

Date of experience: April 28, 2024
Idaho
2 reviews
0 helpful votes
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Slow delivery
May 15, 2024

Slow to deliver with absolutely no shipping update or package tracking. All of three weeks to fill the order!

Date of experience: May 5, 2024
Florida
2 reviews
0 helpful votes
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Great Company
May 15, 2024

All my experiences with RevZilla have been of 5 star rating. Customer service is awesome, they ship items right away and they have everything you need for your riding needs.

Date of experience: May 5, 2024
Arkansas
1 review
0 helpful votes
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Good fit, very nice helmet…
May 15, 2024

I got it quick, put it on nice and tight… just what I wanted…. Looking forward to many bike rides with it!

Date of experience: May 5, 2024
Maryland
1 review
0 helpful votes
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Great service
May 15, 2024

Ordering a new jacket had me between 2 sizes. I ordered 2 sizes so I could try them on and compare them to each other. I lucked out and the first one was perfect. For $9.99 Revzilla gave me a return UPS label and I shipped the other back. Got my refund in days. Probably would have spent $30 if I had to pay UPS. Great perk of dealing with the best motorcycle gear dealer.

Date of experience: May 5, 2024
Colorado
1 review
0 helpful votes
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Great helmet
May 15, 2024

I just ordered it on line and it showed up a few days later.

Date of experience: May 5, 2024
Minnesota
1 review
0 helpful votes
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Good experience
May 15, 2024

Delivered on time as expected. Price was the best I found

Date of experience: May 5, 2024
Mississippi
1 review
0 helpful votes
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Great site, easy to navigate
May 15, 2024

I recently got a new set of tires for my touring bike, took me all of 10 seconds to get to the tires and find the ones for my bike. Sites great and I actively recommend it to anyone looking for parts.

Date of experience: May 5, 2024
Arizona
2 reviews
0 helpful votes
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Decent price. Quick shipping. The D605s almost doubled in price since December. Less aggressive tire but looks like a good fit.

Date of experience: May 5, 2024
Nevada
1 review
0 helpful votes
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Meh
May 15, 2024
Updated review

Very smooth and straight forward shopping. Paying for return shipping on an item that was free shipping originally is ridiculous.

Date of experience: May 5, 2024

Very smooth and straight forward shopping
April 29, 2024
Previous review

Very smooth and straight forward shopping

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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Easy
May 15, 2024

Product was shipped in a timely manner with no problems

Date of experience: May 5, 2024
West Virginia
1 review
0 helpful votes
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Thumbs up
May 15, 2024

Order received a week earlier than expected. And it was the right part!

Date of experience: May 5, 2024
Nebraska
1 review
0 helpful votes
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Great product
May 15, 2024

Fit flawless no issues good quality easy to adjust

Date of experience: May 5, 2024
Utah
1 review
0 helpful votes
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Item sent back
May 15, 2024

I ordered an "adjustable" shift lever for my 2013 BMW R1200GS. Upon delivery the product was exactly the same as the stock shift lever and was not adjustable at all. I have sent the product back.

Date of experience: May 5, 2024
Florida
1 review
0 helpful votes
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Great service
May 15, 2024

Great customer service! On returning a helmet and getting a new one sent out to me.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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It took way too long
May 15, 2024
Updated review

It was really easy to find, add to cart and checkout. Shipping and handling took forever. Items should be shipped next business day and arrive 2-3 days after that.

Date of experience: May 5, 2024

It was really easy to find, add to cart and checkout
April 29, 2024
Previous review

It was really easy to find, add to cart and checkout.

Date of experience: April 19, 2024
Wyoming
2 reviews
0 helpful votes
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Ordered a specific seat and was sent an incorrect one. Revzilla wad quick to get the error corrected and send a return label for me to ship wrong seat back. They did send correct one (I hope) that hasn't arrived yet, and my only gripe is how long it took them to send the new (hopefully correct) one to me. I've now waited weeks for something I should have had installed on the bike 2 weekends ago.

Date of experience: May 5, 2024
Texas
1 review
0 helpful votes
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Your shipping seems to be faster than it used to.
May 15, 2024
Updated review

I ordered oil, and it came when you said it would.

Date of experience: May 5, 2024

I can find what I need at a price I can live with, quickly enough for it to be useful at Revzilla

Date of experience: February 14, 2024
Florida
1 review
0 helpful votes
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I've been riding bikes for over 20 years. And I have always ordered from different sites and I have never had an issue like this. So I made an order over the weekend which means it don't ship out until the next business day. After doing some extra research I learned that I may have order the wrong exhaust. While realizing my mistake I gave Revzilla a call to cancel the order so I can make an even bigger purchase n correct my mistake before the item is even shipped out. I was told that they can't cancel the order it's going to ship the next business day n I have to go through the entire process of waiting and returning the wrong product. As a customers n rider this is unacceptable there shouldn't be any reason why the order can't be canceled before shipment. But you got the money that was paid for the parts. Customer service rep Ray was great. But as a company I'm sure you can do a lot better. Very upset. Yes I understand it was my mistake to begin with but we are human we all make mistakes.

Date of experience: May 5, 2024
Ohio
1 review
0 helpful votes
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Always a great experience
May 15, 2024

RevZilla is always first my list when I shop for a new piece of gear; I've made several purchases and had a few returns. Each part of every transaction was flawless; products were as described, no issues with shipping, and items needing returned were sizing issues.

Date of experience: May 5, 2024