On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ease of shopping on the site, they always have what I need, and my packages always get to me before, or on the projected delivery date.
Good selection with quick shipping. Sizing charts accurate.
I find that Rev Zilla has most of the things that everybody else has. The geeks are knowledgeable and compassionate. I feel comfortable when I talk to customer service, if I need a refund or whatever the situation they don't give up they work until I'm satisfied. I trust Rev Zella and they are number 1 Motorcycle Gear Place I go to.
This is my first order and it was promised that I would get a 15% discount I tried everything to get it, even chatted nothing worked. I was promised to received an email with a code and that never happened either.Nothing worked very frustrating
I got my tire before I got the tracking and shipping info it didn't even take 2 days I love it
I bought an open box item that was not found. After a week of pending, I contacted customer service who tried to resolve the issue. They sent me a brake lever instead of clutch lever. Turns out there was no clutch lever available for my bike. Wish they had just let me know instead of sending a different product.
I ordered some goggles and gloves sometime on a weekend. It told me that the order would ship the next business day. I expected that it would come in the mail in about a week or two and was surprised it came in on Thursday.
Very nice shop, nice products and fast delivery, I'll order more parts at my motorcycle
Easy to use website huge selection and great prices fast shipping as always happy to shop at revZilla always a great experience
I'm gonna be completely honest, I hoped on this website with no intention of finding the helmet for me. As I was searching I stumbled upon it and impulsively bought it, hoping it would be here in a week or so. But then BOOM! Not even a day later it was on my doorstep, they just got themselves a happy and new customer with how fast and hassle free my delivery was. THANK YOU REVZILLA!
Easy,they have what i want, shipping geat. Excellanr products
I ordered a pair of jeans based on recommendations from a RevZilla customer service discussion and when the jeans were received, the jeans were too tight and too short. This meant I would have to return them at a cost. I'm not interested in going through the trouble of buying gear that will cost me $10 each time I need to return them in order to find the right size if at all,.
My size when measured placed me directly between a large and an extra-large size in the HJC helmet line. The large was found to be just too tight and when I called RevZilla to facilitate a return and the purchase of the extra-large, the process went so smoothly and so quickly. I am extremely satisfied with their next level customer service and care.
Ordered the Tech 7s and they fit perfect. Much better price than a local store, and better selection.
I love ordering from RevZilla. It's rare that I have to pay for shipping given the cost of riding gear and the free shipping option still doesn't take very long. I'll probably be a loyal customer for my whole riding career.
Orders process and arrive in a reasonable time frame
Purchased a Bell SRT Modular helmet. Quality product with great features. I especially like the interior drop-down sun visor because it covers almost the entire area of the opening. This is especially important to me since I'm older with a sad history of skin cancer.
Order shipped and arrived promptly. Jackets were very nice quality and fit well.
Too many items that I'm interested in are out of stock!
I got my first bike and did a lot of research on gear. I ordered protection from head to toe for both my new bike and myself on June 14th. Some items in my cart mentioned additional lead time and I also live in Hawaii so I know what to expect with long shipping times. Unfortunately Revzilla blew all my expectations out of the water when it comes to waiting on product. It's now July 19th and I am still waiting on my riding pants and gloves. I reached out to customer service and they were all very nice and gave me little refunds but it still doesn't change the fact that I have waited over a month for safety gear. It's been brutal having a new bike but only taking it out for short rides. I've lived on Maui for over five years and have never run into any type of shipping complications like this before. Unfortunately even with their nice employees in customer service I will not be ordering from them again in the future.
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.
Love the boa lace, lightweight easy to put on and off. Definitely a W.
😎🔥 best shopping experience. Not issues at all with my order
Your processing time takes to long. Every time I order something it takes 2 to 3 weeks to receive.
Thank you for taking the time to leave a review. It looks like your order was placed on the 6/7, and the item had a 2-4 business day lead time prior to shipping. It was with the carrier and on its way to you on the 6/13, which is the 4 business day after your order got processed.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.