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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,166
quality
11,983
This company responds to reviews on average within 4 days

Instant Feedback

138,597 reviews

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Online depiction of product misleading
September 28, 2024

Ordered the Lindby Custom Clamp on Foot pegs. The picture online showed exactly what I needed. Black. Upon receiving the shipping notice, I reviewed the order and the description said chrome. Too late to change. Perhaps in the original order the description said chrome, but the picture was misleading and the fact that it was chrome was not obvious. I tried to call customer service upon receiving item, but the wait time was long. Used the online return function, but had to pay the $10 return fee. There was not an option to indicate misleading online description. There are a lot of companies that sell motorcycle accessories so RevZilla lost me as a customer.

RevZilla attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. We are reaching out to you.

California
1 review
0 helpful votes
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Product was great
September 28, 2024
Updated review

I paid for overnight shipping and granted it was Friday night so I had to wait all weekend so I paid for overnight shipping for no reason and it didn't show up until Tuesday not Monday

Date of experience: September 18, 2024
Kimberly E. RevZilla Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience. When orders are placed afterhours they are processed the next business day and shipping is business days. Weekends and holidays do not count.


I didn't even know I had zilla cash
January 20, 2024
Previous review

I didn't even know I had zilla cash

Date of experience: January 19, 2024
Michigan
1 review
0 helpful votes
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Good Service
September 28, 2024
Updated review

Easy to find what I was looking for and to place order. Timely delivery.

Date of experience: September 18, 2024

A good company to deal with for motorcycle products.
April 12, 2024
Previous review

Had difficulty traveling the site, but personnel was very helpful.

Date of experience: April 2, 2024
Panama
1 review
0 helpful votes
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Hit or miss style and sizes for women, but patience pays off
September 28, 2024
Updated review

Did not have enough SIZE or Color I originally wanted, so with an open mind, focusing on safety and quakity, I found other options that matched perfectly my vibe, provided the safety i needed and at a good price. I did my research on their brands as far as customer satusfaction and safety. Overall, i am buying from them again this week.

Date of experience: September 18, 2024

Did not have enough SIZE or Color supply on items...
September 17, 2024
Previous review

Did not have enough SIZE or Color supply on items i actually liked.

Date of experience: September 6, 2024
Florida
1 review
0 helpful votes
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Woodcraft race pattern shifter
September 28, 2024

Easy install and quality part little tricky to adjust perfectly but that is to be expected with a quick shifter set up
Great for guys with bigger feet more room and adjustability which was main reason to purchase race pattern is a bonus as much better way of shifting

Date of experience: September 18, 2024
Illinois
1 review
0 helpful votes
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Helmet - Rough; Customer service - good
September 28, 2024

My new helmet came in with a broken chin strap. I got in touch with customer service via email. The communication was fantastic and fast. They didn't have another helmet the same size and color in stock which I did not fault them for. However, they offered multiple ways to solve the issue. Thanks!

Date of experience: September 18, 2024
Utah
1 review
0 helpful votes
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Site is very user friendly
September 28, 2024

Easy to navigate site helps make the shopping experience easy.

Date of experience: September 17, 2024
Washington
1 review
0 helpful votes
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Great as always
September 28, 2024

Site is easy to navigate, order arrived one week after it is placed. Product matched description and fitted me well.

Date of experience: September 17, 2024
Texas
2 reviews
0 helpful votes
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Good quality
September 27, 2024
Updated review

It's a birthday gift, so not sure how it fits yet but the jacket looks great, not too heavy. Padding looks great and substantial.

Date of experience: September 17, 2024

Quick and easy
February 21, 2024
Previous review

Quick and easy

Date of experience: February 21, 2024
Rhode Island
2 reviews
2 helpful votes
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Perfect gift
September 27, 2024

Initial ordering was easy; website easy-to-use
Package was well wrapped and items protected. However, it arrived 2 days later tan anticipated date. This undoubtedly was due to using USPS as carrier.
So be sure to give much time for delivery.

Date of experience: September 17, 2024
Florida
2 reviews
0 helpful votes
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Quality Product & Service as expected
September 27, 2024

Replaced Broken Givi windshield with same Givi model on my VStrom 1000. Ordered online, received shipping confirmation couple days later & product arrived 1 day early.

Date of experience: September 17, 2024
Missouri
1 review
0 helpful votes
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Perfect helmet!
September 27, 2024

Was super excited about my new Bell Helmet. It arrived a day early. Thank you.

Date of experience: September 17, 2024
Massachusetts
1 review
0 helpful votes
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Excellent
September 27, 2024

Ordered a helmet, had it the next day! I don't know how that happens but I'm glad it did.

Date of experience: September 17, 2024
Georgia
1 review
0 helpful votes
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Good price and extremely fast shipping
September 27, 2024

Found my item online and price was extremely competitive and ordered with regular shipping. I was surprised at how quick it got to me. Very speedy delivery!

Date of experience: September 17, 2024
Michigan
1 review
0 helpful votes
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Biltwel gloves
September 27, 2024

Large gloves, right hand tighter than left, fingers numb after 1/2 hr. Staff was nice enough to allow a return on gloves "taken for a ride" as symptoms did not surface immediately.

Date of experience: September 17, 2024
Arizona
1 review
0 helpful votes
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Thanks RevZilla for all you do!
September 27, 2024

Honestly I'm stoked to have found this place! I recently purchased my first bike and getting gear was a bit overwhelming. The folks at Cycle Gear made my shopping experience painless and were super helpful for a new rider such as myself. That's where I signed up for the RPM account and about the online store RevZilla.
Since then I've purchased many items from detailing/cleaning, to gloves and accessories.
Shipping is always fast and my order is always correct.

Date of experience: September 17, 2024
Colorado
1 review
0 helpful votes
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Klim Krios Pro helmet purchase
September 27, 2024
Updated review

One of the only places that had my size and color in stock. Fast shipping and I even saved a few bucks with points from previous purchases.

Date of experience: September 17, 2024

All the stuff I've bought has been good quality at...
September 17, 2024
Previous review

All the stuff I've bought has been good quality at a great price!

Date of experience: September 7, 2024
Texas
2 reviews
2 helpful votes
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Revzilla has terrific and in depth product reviews - often with video, a great product selection which is always adding brands and fair pricing. Their website is well laid out and easy to navigate and they have awesome customer service and super fast shipping

Date of experience: September 17, 2024
Missouri
1 review
0 helpful votes
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Good products
September 27, 2024

Good products. Easy return process for one that did not fit. Fast shipping!

Date of experience: September 17, 2024
Texas
1 review
0 helpful votes
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September 27, 2024
Updated review

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Date of experience: September 17, 2024

Great selection of parts
June 28, 2024
Previous review

Great selection of parts

Date of experience: June 18, 2024