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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,173
quality
11,975
This company responds to reviews on average within 4 days

Instant Feedback

138,924 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Item received and returned
October 18, 2024
Updated review

I received the helmet that I ordered but it didn't fit so I returned it and got my full refund. Very pleased and will do business again in the future. Excellent customer service!

Date of experience: October 8, 2024

Easy to navigate
November 20, 2023
Previous review

Easy to navigate

Date of experience: November 20, 2023
New Jersey
1 review
0 helpful votes
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Same Great Service and Products.
October 18, 2024

Revzillia's website is excellent and the option to speak to a knowledgeable customer service agent makes the shopping experience the best one can expect.

Date of experience: October 8, 2024
Colorado
1 review
0 helpful votes
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Lots of good products
October 18, 2024

RevZilla is one of my go-to sites for whatever I need for my bike or my gear. Never disappointed and the prices are usually competitive with others.

Date of experience: October 7, 2024
Pennsylvania
1 review
0 helpful votes
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Returns and exchanges were made very simple, customer service was prompt and friendly. Ended up with a full winter setup and a great helmet for under 500. Love this site!

Date of experience: October 7, 2024
Texas
2 reviews
0 helpful votes
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Bell Qualifier
October 17, 2024

Best shopping experience. Easy to shop and very fast shipping!

Date of experience: October 7, 2024
Connecticut
1 review
0 helpful votes
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I ordered two sets of brake pads for my motorcycle, a 2019 Triumph Bonneville Speed Twin. The website indicated they would fit. When they arrived they were clearly the wrong shape and each set held two pads per caliper, while the bike's calipers use four smaller pads per caliper. I then had to print off and sign a return authorization page, and re-package and pay to ship them back. If I had gotten the correct items, I would not have returned them, but now I am annoyed with the loss of my time and the lack of progress on getting the brake pads replaced.

Date of experience: October 7, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

North Carolina
1 review
0 helpful votes
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Easy to navigate
October 17, 2024

Parts are of good quality.
Shipped quickly. Received quickly. I will order again from Revzilla when I need a part

Date of experience: October 7, 2024
Colorado
1 review
0 helpful votes
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I called in to price match an item I had seen previously on the RevZilla website and the rep i talked to basically called me a liar and hung up on me. I have never felt so embarrassed, I felt like they thought I was trying to pull a fast one on them. Days later a RevZilla rep called to apologize because indeed the price i had seen was correct and their system had experienced a glitch. I had been recommended to revzilla as I am part of a large group of riders (300+) and I've been telling them to no longer shop with RevZilla due to how I was treated.

Date of experience: October 7, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Alaska
1 review
0 helpful votes
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Great products, quick service!
October 17, 2024

Always happy with my order from RevZilla. Great products with competitive pricing and quick shipping.

Date of experience: October 7, 2024
Illinois
1 review
0 helpful votes
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Amazing feeling tire
October 17, 2024

One of the best tires I've gotten for the price. Great around town and twists aswell as great on track.

Date of experience: October 7, 2024
Canada
1 review
0 helpful votes
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Connection works skid plate
October 17, 2024

Good 😊 came in a well
Package box and not damaged skid plate was what i wanted

Date of experience: October 7, 2024
Louisiana
1 review
0 helpful votes
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Harley parts
October 17, 2024

I ordered a new upper belt cover. It was a perfect fit and high quality. Shipping is always fast!

Date of experience: October 7, 2024
Ohio
1 review
0 helpful votes
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Support is outstanding, issue was resolved in an hour.
October 17, 2024
Updated review

In this day age of companies with poor support, I'm so happy that you guys support your customers.

Date of experience: October 7, 2024

A+ job today
August 15, 2024
Previous review

A+ job today

Date of experience: August 4, 2024
Saudi Arabia
1 review
0 helpful votes
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Its one of the greatest website for spare parts and motorcycle news to deal with.

Date of experience: October 6, 2024
Florida
1 review
0 helpful votes
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Received freight fast, thankful and satisfied
October 17, 2024
Updated review

Order helmets, jeans, jackets, and tires in the past. ALL of them were perfect fits.

Date of experience: October 6, 2024

Revzilla is awesome and saves me cash
July 3, 2024
Previous review

Revzilla is awesome and saves me cash

Date of experience: June 23, 2024
California
1 review
0 helpful votes
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Keep up the good work.
October 17, 2024

I think RevZilla is an excellent supplier for motorcycle gear. Keep up the good work!

Date of experience: October 6, 2024
Florida
1 review
0 helpful votes
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Products that I ordered came on time & in perfect condition as if I was in the store picking them out. No complaints here, thanks Revzilla

Date of experience: October 6, 2024
Colorado
1 review
0 helpful votes
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The tank is blocking the 2 stroke oil fill cap. Have to pull the tank each time to check/fill the oil.

Date of experience: October 6, 2024
Mississippi
1 review
0 helpful votes
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I ordered some new bolts to replace the old rusted bolts that hold the front rack on my Honda four wheeler. The order was for 6 bolts, and I received 5. Fortunately I found a bolt that fit on a disabled Honda car that is patiently sitting in my back yard. No big deal. The car is scrap anyway. And my front rack is back on my four wheeler. Just thought I'd let y'all know. Thank you for all you do.

Date of experience: October 6, 2024
Texas
1 review
0 helpful votes
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My experience
October 16, 2024

The Product ordered was correct And was received in a timely manner. Very satisfied.

Date of experience: October 6, 2024