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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,156
quality
11,993
This company responds to reviews on average within 4 days

Instant Feedback

138,193 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Amazing experience
December 18, 2024

I ordered the wrong size and it was taken care of super quick!

Date of experience: November 29, 2024
Texas
1 review
0 helpful votes
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Satisficed Customer
December 18, 2024

Very happy with the overall shopping experience. Great communication, shipping updates etc. Thank you!

Date of experience: December 8, 2024
Illinois
1 review
0 helpful votes
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RevZilla is the best.
December 18, 2024
Updated review

I have never had an issue with an order. Fast shipping and great customer service.

Date of experience: December 8, 2024

Flush mount axle looks awesome
March 27, 2024
Previous review

Top notch product. Easy of use of the website with great product description

Date of experience: March 17, 2024
Mexico
1 review
0 helpful votes
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Jacket received with minor damage
December 18, 2024

I received my jacket with a damaged button, I submitted my claim and the claims group support was excellent, there was not any availables jacketsnfor replacing the damaged one but offered me to return the jacket and receive a full refund or to keep it a obtain a partial refund.

Great experience during the claim.

Date of experience: December 8, 2024
Kansas
1 review
0 helpful votes
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Bell Race Star DLX Flex
December 18, 2024
Updated review

Very good experience. Great price on a nice helmet. Haven't worn a Bell helmet in many years, and never worn one for street use before.

Date of experience: December 7, 2024

Very good experience
December 7, 2024
Previous review

Very good experience. Great price on a nice helmet. Haven't worn a Bell helmet in years, and never worn one for street use before.

Date of experience: November 26, 2024
Missouri
1 review
0 helpful votes
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Easy to shop with RevZilla.
December 18, 2024

Finding the parts I needed was quick and simple. Easy to pay for after I ordered. Free shipping was another plus. I waited for the postal service for 5 days while the order set 50 miles away. 12 days from order time to delivery. Missed a couple good days for riding. O well $#*! happens.

Date of experience: December 19, 2024
Indiana
1 review
0 helpful votes
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Such a great experience.
December 18, 2024

You guys were wonderful, you made returning a item a breeze. Thank you.

Date of experience: December 7, 2024
California
1 review
0 helpful votes
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Good service, concerned
December 17, 2024

Easy to navigate between shopping cart and parts pages. I used Google to login on but am dubious of the data sharing.

Date of experience: December 22, 2024
Kentucky
1 review
0 helpful votes
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Difficulty with return
December 17, 2024

I received the jacket ordered for my grandson on Nov. 28. The size was too small so we reordered a larger size. There was no return sticker so we wrote the address onto the box and mailed it. It cost $51 to mail the first jacket back.

Date of experience: December 7, 2024
Kimberly E. — RevZilla Rep
over a year old

We are sorry to hear that there was confusion on our return process. We would have provided the return label had to contacted us. We do include a return labels with every order they are only provided when needed and requested. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Maryland
1 review
0 helpful votes
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Click, buy, receive!
December 17, 2024

Shopping with RevZilla, super easy.
If it's in-stock, buy it.
The process is quick and smooth.

Date of experience: December 7, 2024
Florida
1 review
0 helpful votes
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Ordered my product online, made a mistake called in. They fixed it. Can't ask for much more.

Date of experience: December 7, 2024
Washington
1 review
0 helpful votes
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Great OEM Parts
December 17, 2024

Hassle free parts ordering and good shipping speed even during the holiday season!

Date of experience: December 7, 2024
New York
1 review
0 helpful votes
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Zuma Xt2
December 17, 2024

Always very helpful and usually have what I need. Went tge extra mile to check a couple of things for me.

Date of experience: December 17, 2024
Florida
1 review
1 helpful vote
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For the most part, and with most companies, long gone are the days of customer service excellence. RevZilla's stellar customer service and truly caring for you as a customer stand out above pretty much anything I have seen in a very long time. I had not delt with this company prior to about 3 weeks ago. I have now ordered with them 7-8 times and every time has been a delightful experience. I will be using them as my go-to supplier for anything motorcycle related. They're the best. Scott Stansfield-

Date of experience: December 17, 2024
Rhode Island
1 review
0 helpful votes
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Unlike others, this is a very easy to navigate site and checkout is like my bike... FAST!

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Quick and easy
December 16, 2024

Needed an oem part for my motorcycle. They had it in stock and ready to ship. Came a few days later with no issues.

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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Revzilla is Fantastic
December 16, 2024

Always a great shopping experience with a full selection and fair prices!

Date of experience: December 6, 2024
California
1 review
0 helpful votes
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Great experience
December 16, 2024

Helmet got delivered before the expected day. Very satisfied my purchase

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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Quick and Easy Purchase
December 16, 2024

As me and fiancé have started our motorcycle journey we are due to upgrade our gear for sure. I wanted to get shoes for his Christmas gift and revzilla was the perfect place. It's a one stop shop for everything and the videos and pictures each product has really helps determine what product will work for you. I got him a pair of riding sneakers that shipped and delivered very quickly and they came in great condition. Can't wait to see him use them!

Date of experience: December 6, 2024
Texas
1 review
0 helpful votes
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Great experience!
December 16, 2024
Updated review

Was looking for a riding jacket and found not only what I was looking for but, More options with the detail's about the jacket, Size, Color and a video of a review on this jacket. All on the same page. Couldn't have been easier for me.

Date of experience: December 5, 2024

Simple, Easy, Painless
November 26, 2023
Previous review

Simple, Easy, Painless.

Date of experience: November 26, 2023