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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,155
quality
11,993
This company responds to reviews on average within 4 days

Instant Feedback

138,066 reviews

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Fast service good price
March 18, 2025

Easy! Good deal ordered on a Friday afternoon and received on following Wednesday. Slow email notifications

Date of experience: March 22, 2025
Colorado
1 review
0 helpful votes
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I received my order but it was incomplete. I contacted RevZilla and within a few emails and a couple of days they had resolved my issue. Will definitely order from them again.

Date of experience: March 8, 2025
Virginia
2 reviews
0 helpful votes
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GREAT PRODUCTS! FAST SHIPPING!
March 18, 2025

This is my first time using Revzilla. Im very impressed. The communication is amazing, shipped as fast as possible! Good products!

Date of experience: March 8, 2025
Oregon
1 review
0 helpful votes
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Shipping concerns
March 18, 2025

I've ordered these brake pads before, no issue with the product. However, they use both the slowest and most careless packing for standard shipping. It took like 8 days for something the size of a small book and they arrived in a decently sized box, having jostled around so much in shipping that the bubble wrap had loosened and one brake pad moved about, sustaining some wear and tear. Not enough to require a return, but with such a crucial part, you'd think some care would be implied. When I attempted to report this to RevZilla, their site crashed each time.

Date of experience: March 8, 2025
Michigan
1 review
0 helpful votes
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Dunlop Wide White Wall
March 18, 2025

Your site was very easy to create an account on to make this purchase

Date of experience: March 22, 2025
Missouri
1 review
0 helpful votes
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Helmet
March 18, 2025

I was able to find the helmet I wanted in the right size. Can't wait to use it when motorcycle weather gets here

Date of experience: March 7, 2025
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Georgia
1 review
0 helpful votes
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There prices are very low and i was very surprised on how fast it was delivered! Will definitely start using them more and with riding weather here for sure.

Date of experience: March 7, 2025
Ohio
1 review
0 helpful votes
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Decent
March 18, 2025

Found the helmet cheaper on a different site but it messed up so I got it from y'all for 20 more 🤘 but y'all give me some cash back which is cool

Date of experience: March 18, 2025
Arizona
2 reviews
0 helpful votes
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Great Experience with RevZilla
March 17, 2025

The boots I ordered for my husband arrived in excellent condition and on time. They look stylish and provide a lot of needed ankle support for dual sport riding. The boots are made of quality materials He will get years of use and enjoyment from these boots.

Date of experience: March 7, 2025
Florida
1 review
0 helpful votes
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Great
March 17, 2025

Everything was great can't complain got my parts very timely

Date of experience: March 7, 2025
Missouri
1 review
0 helpful votes
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Great products and service!
March 17, 2025

Easy to use and apply my first time promo code, everything was very high quality!

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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FYI buyer pays return shipping
March 17, 2025

I bought a helmet for which the size guide was very inaccurate so unfortunately it does not fit. I wanted to exchange for another size but they don't do exchanges, you have to return and then make another purchase. Also, for returns, the buyer pays return shipping--not something you see often from big companies these days. Luckily the customer service rep I spoke to waived the return shipping price for me, which I appreciated, but I'm still waiting on my refund. I'll probably purchase my helmet elsewhere since I'd prefer a more streamlined exchange policy.

Date of experience: March 7, 2025
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Massachusetts
1 review
0 helpful votes
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Nelson Duffle Bag
March 17, 2025

I purchased a larger Nelson duffel bag and turns out it was too big for what I needed it for

The return was easy and convenient

Very happy with the smaller version I would definitely use RevZilla again

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Great selection and fast shipping
March 17, 2025

I wanted to try a different DOT dirt bike knob and RZ had it in stock, just like pretty much anything else motorcycle-related you could want. The price was good, and like my previous purchases, it showed up in about two business days. What more could you want!

Date of experience: March 7, 2025
Florida
1 review
0 helpful votes
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Fast and simple
March 17, 2025

Great selection of products, informative videos, customer reviews, and customer pictures.

Date of experience: April 3, 2025
Colorado
1 review
0 helpful votes
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Sena Outrush R helmet
March 17, 2025

Ordering it was easy and it was delivered in a timely manner. Leaving for a road trip in a week

Date of experience: March 7, 2025
New Hampshire
1 review
0 helpful votes
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Great Selection Great Prices
March 17, 2025

Tons of parts and accessories all at reasonable prices and shipped quickly

Date of experience: March 7, 2025
Barbados
1 review
0 helpful votes
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Always awesome
March 17, 2025

RevZilla is the go-to because they always perform consistently well. Never any doubts.

Date of experience: March 7, 2025
Texas
1 review
0 helpful votes
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Perfect as usual
March 17, 2025
Updated review

Revzilla has everything I need. Easy to shop. Have everything I need. I don't shop anywhere else.

Date of experience: March 14, 2025

Revzilla has everything I need
March 13, 2025
Previous review

Revzilla has everything I need. Easy to shop.

Date of experience: March 2, 2025
Pennsylvania
1 review
0 helpful votes
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Since Comoto ownership, Revzilla is not the same. Receiving pre-opened products, incorrect products, incorrectly described products, constant shipping issues and Amazon quality packaging and damage is the norm. Thankfully their customer service representatives are still awesome. If not for the constantly needed after sales support, I would not be coming back to Revzilla for purchases. The Riders Club is a joke, I'm not paying extra for services that used to be complimentary.

Date of experience: March 7, 2025