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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,153
quality
11,993
This company responds to reviews on average within 4 days

Instant Feedback

137,993 reviews

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Exactly what I was looking for.
March 24, 2025

I appreciate the excellent selection of available bags along with clear descriptions including dimensions.

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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Good people; policies need review.
March 24, 2025

Your people have been consistently helpful and professional. Some of your policies need review as they are not customer friendly. Otherwise, I would have rated my experience a "5".

Date of experience: March 14, 2025
Ohio
1 review
0 helpful votes
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I found what I wanted in a tire set and a place to have them mounted closer to my home thanks to Cycle Gear. Great to have a twoferone shopping experience!

Date of experience: March 26, 2025
Missouri
1 review
0 helpful votes
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Shipping issues and great resolution
March 24, 2025
Updated review

I was stuck on the side of the road with a blown out front tire. I ordered a new tire and had it shipped to the shop for repair. The original tire was lost in transit and could not be replaced until an investigation was complete which was taking more than 5 -7 business days. The staff at Revzilla was able to help replace the tire and get it shipped to me quickly after complications with communication between Fed ex and Revzilla so i could get back on the road after losing valuable travel time. The Revzilla staff were friendly and able to help even during the frustrations being experienced by me. Thank you for the great resolution.

Date of experience: March 10, 2025

Shopping experience is excellent
March 24, 2025
Previous review

Shopping experience is excellent

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
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Revzilla in Decline
March 24, 2025

The service at Revzilla in general has been declining steadily over the last few years. Things never ship or arrive on time. You used to place an order, and within a few days the products would be at your door. Now things seemed to be dropped shipped from smaller business all over, and lead times are unpredictable at best.

I've spent thousands at revzilla over the years, and when possible my money will be going elsewhere now.

Date of experience: March 14, 2025
Kimberly E. RevZilla Rep
over a year old

We truly appreciate your honest feedback. We're always striving to improve, and we hope to get things right next time. Thanks for sharing your thoughts with us!

Texas
1 review
0 helpful votes
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Excellent
March 24, 2025

Was easy to order fast delivery and quality products thank you

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
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Summer riding jacket
March 24, 2025
Updated review

Had to return jacket. After following the sizing chart, ordered a XL. There was no way it would fit. Even with the liner removed. Returned and ordered a 2XL. A little ticked that I had to pay the return shipping after I followed the sizing chart. These run smaller, go bigger.

Date of experience: March 14, 2025
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Followed your sizing chart and the purchase was too...
March 20, 2025
Previous review

Followed your sizing chart and the purchase was too small. Had to order another one.

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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Good site
March 24, 2025

Very easy to navigate, fast transaction and shipping was quick.

Date of experience: March 25, 2025
Kansas
1 review
0 helpful votes
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Best place to get parts
March 24, 2025
Updated review

Always shop with revzilla, I've been impressed by their knowledge and professionalism.

Date of experience: March 14, 2025

I love this website
April 16, 2024
Previous review

I love this website

Date of experience: April 6, 2024
Pennsylvania
1 review
0 helpful votes
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Keep the goodies..
March 24, 2025

Keep the goodies. Easy as always to navigate on the website, parts fit without any problems.
Shipping arrived in time. I'm happy with my purchase.

Date of experience: March 25, 2025
Wisconsin
1 review
0 helpful votes
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Shipping
March 24, 2025

Shipping was slow especially when I pay for 2 day shipping. Seems a little absurd that I have to pay for the "membership" while on a different competitors site I don't have to and the return of something doesn't fit right it's free. Don't have to buy the membership for free returns. Nor thier version of the rpm cash.

Date of experience: March 14, 2025
Kimberly E. RevZilla Rep
over a year old

We truly appreciate your honest feedback. We're always striving to improve, and we hope to get things right next time. Thanks for sharing your thoughts with us!

Wisconsin
1 review
0 helpful votes
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BMW Rally jacket
March 24, 2025
Updated review

I had a great experience, feel like I received a great deal on this jacket from Revzilla. I also hit up the online chat because I thought that what I had purchased (only 1 left in stock according to the online account) had been spoken for. The online person did, in fact, confirm that I had ordered the correct one.

I'll be back!

Date of experience: March 14, 2025

Great shopping options and return policy
August 9, 2024
Previous review

Great shopping options and return policy.

Date of experience: July 30, 2024
Texas
1 review
0 helpful votes
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Bout about 1500$ in gear for my wife to start her motorcycle journey. Revzilla is basically the Amazon of all things Moto. Wish the military discount was a bit more substantial but at least yall have one!

Date of experience: March 28, 2025
Illinois
1 review
0 helpful votes
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Fast shipping
March 24, 2025
Updated review

Ordered an in stock windshield and had it three days later. Very fast experience was able to use my points to get money off

Date of experience: March 14, 2025

Fast and easy
December 16, 2024
Previous review

Fast and easy

Date of experience: December 6, 2024
Wisconsin
1 review
0 helpful votes
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Easy
March 24, 2025
Updated review

I like the rewards and free shipping. Plenty of items to choose from. Returns are very easy.

Date of experience: March 25, 2025

The site is full of good info, most items have a review...
September 10, 2024
Previous review

The site is full of good info, most items have a review video (at least for wearable gear).

Date of experience: August 31, 2024
Massachusetts
1 review
0 helpful votes
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Great experience, awesome helmet
March 24, 2025

Love my new HJC i91 helmet. Funny that the measured cm indicated a medium helmet, but my earlier HJC was a large - glad I went with the large again as there's no way that the medium would have fit given how tight the large is already.

Date of experience: March 14, 2025
Illinois
1 review
0 helpful votes
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Fast fast shipping.
March 24, 2025

Not only fast shipping. Incredible pricing! I will be using revzilla again!

Date of experience: March 14, 2025
Alaska
1 review
0 helpful votes
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Easy and smooth every time. I've made may orders from this site and it's always easy and straightforward.

Date of experience: March 25, 2025
Arizona
3 reviews
0 helpful votes
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Packages had been opened
March 24, 2025
Updated review

I opened the box and both packages had been opened as if the pads had been removed and returned.

Date of experience: March 13, 2025

Had to return it
February 8, 2025
Previous review

The wires connecting the Exo-Com unit weren't properly seated and came loose. I contacted customer service and was sent a replacement which I am waiting to receive.

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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Product/shipping
March 24, 2025

The products I ordered for my 2015 street triple were exactly as shown with amazing quality. The shipping was delivered by a turbo busa or H2 cause is was fast as hell!

Date of experience: March 13, 2025