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RevZilla

4.7

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,155
quality
11,993
This company responds to reviews on average within 4 days

Instant Feedback

138,058 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Fast shipping
March 24, 2025
Updated review

Ordered an in stock windshield and had it three days later. Very fast experience was able to use my points to get money off

Date of experience: March 14, 2025

Fast and easy
December 16, 2024
Previous review

Fast and easy

Date of experience: December 6, 2024
Wisconsin
1 review
0 helpful votes
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Easy
March 24, 2025
Updated review

I like the rewards and free shipping. Plenty of items to choose from. Returns are very easy.

Date of experience: March 25, 2025

The site is full of good info, most items have a review...
September 10, 2024
Previous review

The site is full of good info, most items have a review video (at least for wearable gear).

Date of experience: August 31, 2024
Massachusetts
1 review
0 helpful votes
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Great experience, awesome helmet
March 24, 2025

Love my new HJC i91 helmet. Funny that the measured cm indicated a medium helmet, but my earlier HJC was a large - glad I went with the large again as there's no way that the medium would have fit given how tight the large is already.

Date of experience: March 14, 2025
Illinois
1 review
0 helpful votes
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Fast fast shipping.
March 24, 2025

Not only fast shipping. Incredible pricing! I will be using revzilla again!

Date of experience: March 14, 2025
Alaska
1 review
0 helpful votes
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Easy and smooth every time. I've made may orders from this site and it's always easy and straightforward.

Date of experience: March 25, 2025
Arizona
3 reviews
0 helpful votes
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Packages had been opened
March 24, 2025
Updated review

I opened the box and both packages had been opened as if the pads had been removed and returned.

Date of experience: March 13, 2025

Had to return it
February 8, 2025
Previous review

The wires connecting the Exo-Com unit weren't properly seated and came loose. I contacted customer service and was sent a replacement which I am waiting to receive.

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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Product/shipping
March 24, 2025

The products I ordered for my 2015 street triple were exactly as shown with amazing quality. The shipping was delivered by a turbo busa or H2 cause is was fast as hell!

Date of experience: March 13, 2025
Alabama
1 review
0 helpful votes
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Awesome company
March 24, 2025

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Date of experience: March 13, 2025
Minnesota
1 review
0 helpful votes
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Shield
March 24, 2025

Ordered a replacement gave shield for hubby's helmet. It can quickly and fit perfectly.

Date of experience: March 13, 2025
Virginia
1 review
0 helpful votes
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A lot to like
March 24, 2025

Good. That's not 50 characters so I am typing some more crap.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Fixed shipping concerns
March 24, 2025

I ordered a helmet and it was taking longer than the stated time to ship, I called customer service and they were able to expedite the order and it got here within a few days. I have always had good customer service with revzilla.

Date of experience: March 13, 2025
Michigan
1 review
0 helpful votes
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No complaints
March 24, 2025

Shipping was faster than scheduled, products were just as advertised and some repeat items.

Date of experience: March 13, 2025
Tennessee
2 reviews
0 helpful votes
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I have been a Revzilla customer for more than a decade
March 24, 2025
Updated review

In those years I haven't had a bad experience.
They have what they say. They give you a good description of the product. They have zero problems with returns.
What else do you want from an online retailer?

Date of experience: March 13, 2025

Worked as it should
October 15, 2024
Previous review

Worked as it should. Which is saying something these days.

Date of experience: October 4, 2024
Utah
1 review
0 helpful votes
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Good product, bad customer service
March 23, 2025

Bought a tire for my bike, like it so far. However, customer service was pretty bad. First, I inquired via chat about the cheaper tire mounting/balance they offer through CycleGear. The CS rep was really rude about it. Told me to just read the instructions on the promo page - there were no real instructions. I'll admit that for the most part its intuitive, but I just wanted clarification and the rep was just plain rude about it. Then, I made an error with a single number on my shipping address. The address I entered doesn't even exist. I tried getting it fixed less than 2 hours after placing the order via chat. Again, a rude CS rep. While I understand RevZilla has certain policies, there is no need for the representatives to be rude about it. I tried emailing customer support after, and while they still couldn't fix the issue, at least that person was more polite - and included a free return label. Fortunately, FedEx just simply corrected the address.

I really don't understand how company can knowingly ship an item to the wrong address. It cannot be that difficult to have an address fixed - the policy is simply dumb as hell.

In the future, I'll avoid this company at all costs.

Date of experience: February 28, 2025
Kimberly E. RevZilla Rep
over a year old

We sincerely apologize for your experience with one of our team members. Please know that we take feedback about our staff very seriously. We will share your concerns with our leadership team and take appropriate action.

Georgia
1 review
0 helpful votes
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Quick and easy
March 23, 2025

With a large selection and availability with great prices this has become my go to spot for my cycle needs.
Shipping is always quick and reliable with regular email updates that include a bit of humor that will make you smile.
What's not to like?

Date of experience: March 24, 2025
Florida
1 review
0 helpful votes
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Product ordered and paid for shipping small items rubber seals could fit in a first class envelope delivery date given was about four days later by 9 pm at 8:15 pm delayed then a day later delivery should be Monday. Just to long to wait for delivery I should have gone to the Harley dealer and bought item. Customer service couldn't even find order even though says order number optional. I still have a Bluetooth helmet that doesn't work from Revzilla that the CS agent put so many demands on me like sending videos of a switch I pressed it wasn't worth returning. I should learn to stop ordering from Revzilla delays and nothing but hassle to try and return items.

Date of experience: March 13, 2025
Kimberly E. RevZilla Rep
over a year old

We sincerely apologize for the delay in the delivery of your order. Unfortunately, shipping carriers sometimes take longer than anticipated, and we understand how frustrating this can be. We truly appreciate you reaching out to let us know about the issue. If there's anything else we can do to assist you, please don’t hesitate to ask. Thank you for your patience and for being a valued part of our community.

Indiana
1 review
0 helpful votes
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Easy and quick
March 23, 2025

Exactly what I order and came in quick and they let me know every step of the way of my delivery

Date of experience: March 13, 2025
Arizona
1 review
0 helpful votes
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Strong work!
March 23, 2025

My son is very happy with his order, good products and easy install.

Date of experience: March 13, 2025
Georgia
1 review
0 helpful votes
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Took too long to receive.
March 23, 2025

I ordered 2 tires and 2 tubes. The tires came in fairly quickly. But the tubes took 10 days to receive. If I had known that up front I would not have ordered. I couldn't wait that long, so I purchased tubes somewhere else and returned them to Revzilla. I'm not happy that it cost me $10 shipping to return.

Date of experience: March 11, 2025
Kimberly E. RevZilla Rep
over a year old

Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

New York
2 reviews
0 helpful votes
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Same old, same old
March 23, 2025
Updated review

The usual experience, what I needed at a good price shipped fast.

Date of experience: March 26, 2025

So easy to find what I need
September 7, 2024
Previous review

So easy to find what I need.

Date of experience: August 28, 2024