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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,166
quality
11,983
This company responds to reviews on average within 4 days

Instant Feedback

138,602 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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The product ordered was supposed to be new in box, was shipped. Open box contacted customer support. The service representative was outstanding and saved a customer.

Date of experience: May 16, 2025
Kimberly E. RevZilla Rep
10 months ago

Hi Robert, thank you for sharing your experience—they’re exactly the kind of challenges we want to address quickly and thoroughly. We're glad our team could make things right and look forward to supporting you with sharp service next time too. Keep riding safe and don’t hesitate to reach out whenever you need a hand!

New York
1 review
0 helpful votes
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Excellent customer support
May 30, 2025
Updated review

The item was shipped damaged. Revzilla quickly exchanged the item with no hassle. The product was shipped timely.

Date of experience: May 20, 2025

Fast and easy
May 12, 2025
Previous review

Fast and easy. The right product

Date of experience: May 2, 2025
New York
1 review
0 helpful votes
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Item arrived damaged
May 30, 2025

The foam shoulder pad inserts I bought for my husband's motorcycle jacket arrived in a plastic shipping bag and one of the pads was ripped.

Date of experience: May 20, 2025
Indiana
1 review
0 helpful votes
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Great online shopping for everything motorcycle
May 30, 2025
Updated review

I always have a great online shopping experience with Revzilla.

Date of experience: May 20, 2025

It was great!
May 19, 2025
Previous review

It was great!

Date of experience: May 8, 2025
Vermont
1 review
0 helpful votes
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Cycle luggage
May 30, 2025
Updated review

Awesome quality products, ultra quick shipping! Thank you!

Date of experience: May 20, 2025

Love shopping here, enjoy the video reviews as well...
May 8, 2025
Previous review

Love shopping here, enjoy the video reviews as well, with beard ratings!

Date of experience: April 28, 2025
Washington
2 reviews
0 helpful votes
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UPSET
May 30, 2025
Updated review

I ordered and paid for a NEW windshield. What I recieved was a windshield that was previos sold and damaged. I could clearly see where the two shipping labels were on the box, one where Revzilla shipped it and one where the previous customer shiped it back. The customer who shipped it back wasn't careful when he packed it back in the box. The box had two large tears in it and inside the mounting hardware was loose and scratched the windshield. I am VERY UPSET with Revzilla for sending me a windshield in such condition. Then Revzilla didn't want tot ake it back. I had to send photos of the box to Revzilla and later they wanted photos of the windshield. In time after all the photos Revzilla finally did accept my return and refunded my account. I ordered a NEW windshield and I paid for a NEW windshield, but Revzilla sent me a damaged windshield. I have since bought the same windshield for the same price from another company. In the future I will probably NEVER buy anything from Revzilla.

Date of experience: May 20, 2025
Kimberly E. RevZilla Rep
10 months ago

Roland, I'm truly sorry for the frustrating experience you had with the damaged windshield and our return process. I appreciate your honesty in sharing your ordeal. Thank you for giving us a chance to make it right, even though we fell short initially.


Revzilla has a large invenrtory and fair prices
May 18, 2025
Previous review

Revzilla has a large invenrtory and fair prices. Shipping is always right on. Revzilla is my No. 1 shopping sight.

Date of experience: May 8, 2025
Australia
1 review
0 helpful votes
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Bad customer support
May 30, 2025

Absolutely terrible customer support emails 3 times and no response at all

Date of experience: May 20, 2025
Kimberly E. RevZilla Rep
10 months ago

Camron, I’m truly sorry your emails were not answered promptly—this does not reflect the level of support we strive to provide. I looked and was unable to locate your emails.
I appreciate you bringing this to our attention, and we are committed to improving communication for all our customers moving forward. Please reach out again so we can assist you directly.
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!

Kansas
1 review
0 helpful votes
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Great
May 30, 2025

Overall the experience was satisfactory. I did have one shipment get hung up in a fedex warehouse which added a couple days. This is not the fault of the shipper. Very pleased and well purchase from again in the future.

Date of experience: May 20, 2025
Australia
1 review
0 helpful votes
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Review
May 30, 2025
Updated review

For a relatively long time, I struggled to find various items here in Australia. Whilst scanning the products, I was surprised Revzilla had the items I was looking for. I was so impressed that i immediately completed the order form. Throughout this period I was kept up to date with my order. Once my items arrived they were in A1 brand new condition Thank you Revzilla

Date of experience: May 20, 2025

Cool shop dig
May 18, 2025
Previous review

Cool shop dig

Date of experience: May 8, 2025
District of Columbia
1 review
0 helpful votes
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Alpine Stars Riding Boots
May 30, 2025

Great online review as always and it definitely helped with my purchase.

Date of experience: May 19, 2025
Iowa
1 review
0 helpful votes
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Fast Service
May 30, 2025

I've shopped with Revzilla for a couple of years. All of the orders have been correct and shipping was fast. Keep up the good work.

Date of experience: May 19, 2025
California
1 review
0 helpful votes
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Shipped faster than i expected
May 29, 2025

The website is easy to navigate and has a simple checkout process.

Date of experience: May 19, 2025
Tennessee
1 review
0 helpful votes
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Great Experience all the way around! The site is great... easy to search and find what you are looking for. Shipment was fast and products are better then expected.

Date of experience: May 19, 2025
Nebraska
1 review
0 helpful votes
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Cindy's Heated Jacket
May 29, 2025

Great Experience needed a Y-connector or harness splitter, and the rep was quite helpful locating the correct item.

Date of experience: May 19, 2025
Colorado
1 review
0 helpful votes
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Needed a tire
May 29, 2025

Needed new front tire for ADV ride. Ordered it and it showed up earlier than expected. Will order from Revzilla again.

Date of experience: May 19, 2025
Missouri
1 review
0 helpful votes
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SO FAST!
May 29, 2025
Updated review

Had my motorcycle tire within a few days. Very fast shipping. Thank you very much!

Date of experience: May 19, 2025

Easy to use
May 13, 2025
Previous review

Easy to use.

Date of experience: May 2, 2025
Minnesota
1 review
0 helpful votes
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Pretty easy
May 29, 2025

About as frictionless as amazon, the slip ons really improved the sound of my Fatbob, my Harley makes Harley noises now and it make the little kid in me smile

Date of experience: May 19, 2025
Michigan
1 review
0 helpful votes
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Great product
May 29, 2025
Updated review

Great. Shipping was fast. Product came on time and packaged extremely well

Date of experience: May 19, 2025

Very easy to use
May 15, 2025
Previous review

Very easy to use

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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New motorcycle gear
May 29, 2025
Updated review

I received everything I needed. Thank you. Helmet, gloves, jacket.

Date of experience: May 19, 2025

I like the website
May 18, 2025
Previous review

I like the website

Date of experience: May 8, 2025
Iowa
1 review
0 helpful votes
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Mike's Brief Review
May 29, 2025

Pleased. Why at least 50 characters; one-word responses are inadequate? Brevity is the soul of wit.

Date of experience: May 19, 2025