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RevZilla

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
3,160
quality
11,991
This company responds to reviews on average within 4 days

Instant Feedback

138,326 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Quick and great selection. You should look at stocking Nikwax Visor Proof Spray-On Waterproofing. It's been the best I've tried.

Date of experience: June 2, 2025
Canada
1 review
0 helpful votes
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Good time and products, got refunded once?
June 12, 2025
Updated review

Ordered a jacket, gloves and boots which all fit and arr perfect, and shipping time showed up 2 days before it said it would. Only nick is that for some reason my order got rejected once whuch wasted about 3 days the order should have been shipping. It wasnt a card failure as everything was charged, just got an email saying my order got canceled for no reason which sucked. But past that everything's awsome.

Date of experience: June 2, 2025

Just bought the stuff but it was smooth, not difficult...
May 29, 2025
Previous review

Just bought the stuff but it was smooth, not difficult so thats cool!

Date of experience: May 19, 2025
Texas
1 review
0 helpful votes
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Quick and correct.
June 12, 2025

Your a distributor doing good at logistics, pr, and have deals that dont blow up my email with spam. What more could I ask

Date of experience: June 1, 2025
Colorado
1 review
0 helpful votes
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Great helmet, except...
June 12, 2025

Bought the LS2 Citation II Solid helmet. Well constructed, fits well, and the visor opens and closes easily UNTIL you add the pinlock. With pinlock installed it's hard to close the visor and near-impossible to open it one-handed with gloves. The pinlock adds some width to the visor and causes it to bind against the rubber seals on the helmet. Trying to press the latch release while simultaneously pushing up with, maybe, 5 lbs. of force with one gloved hand didn't work for me so I removed the visor latch, which isn't needed because there's no way that thing is going to open on its own with pinlock installed. To close it I grab the bottom of the visor with my fingers and stick my thumb under the chin guard and squeeze hard. So, maybe don't install pinlock and open the visor when it fogs. Or, install pinlock and don't open the visor since it won't fog with pinlock. Or take the latch off. I'm keeping the helmet; I still like it.

Date of experience: June 1, 2025
Florida
1 review
0 helpful votes
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Very satisfied!
June 12, 2025

I was very satisfied with my recent order. It came in a timely manner and without any issues. Thank you! 😀

Date of experience: May 30, 2025
Virginia
1 review
0 helpful votes
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Great!
June 12, 2025
Updated review

Great fit. Put them to use right away and so far they've held up Great and feel great too.

Date of experience: June 1, 2025

Great place to order from
May 27, 2025
Previous review

Great place to order from. Great prices

Date of experience: May 17, 2025
Georgia
1 review
0 helpful votes
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Satisfied
June 12, 2025

Ordered a helmet, delivered exactly as promised, after receiving I realized it was too big. The return process was easy and accepted without question. I would buy again

Date of experience: June 1, 2025
Maryland
1 review
0 helpful votes
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Thanks
June 11, 2025

I got my product really fast and at a discount. The helmet seems to be a little small unfortunately so we may need to resell and order a bigger one. It is a nice helmet however.

Date of experience: June 1, 2025
Washington
1 review
0 helpful votes
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RST Adventure Pro X Pants
June 11, 2025
Updated review

I had a great experience all around. Customer service was top notch and of course the pants are amazing.

Date of experience: June 1, 2025

Great experience
May 31, 2025
Previous review

Great experience. I was struggling to figure out what size I needed for some touring oants and Jamie from customer service was awesome!

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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I ordered a helmet from revzilla.com
The helmet arrived pretty quickly. When I opened a box, I discovered the helmet looked different from the advertised photo of the all black helmet. Instead I received a black helmet with large white letters "shark " on it. Also, they charged me $10 to ship it back. Its been a week, I haven't received a refund yet.

Date of experience: May 24, 2025
Kimberly E. RevZilla Rep
10 months ago

Ben, we’re sorry to hear about the mix-up with your helmet and the delay in your refund — that’s definitely not the experience we strive for. Please reach out directly so we can sort this out quickly and make it right. Thank you for your patience as we work to resolve this.

Illinois
1 review
0 helpful votes
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Perfect!
June 11, 2025

I purchased a new face shield for my LS2 Valiant || helmet and it's great! Love the blue iridium color, and especially appreciate the tint on sunny days. Easy to swap in and out of my helmet, and just the look I was looking for.

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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Great experience
June 11, 2025
Updated review

Shipping was quick and notifications were timely. Most important was the windscreen arrived in perfect condition and was exactly as described. Took me less than 10 minutes to install and it looks great.

Date of experience: June 1, 2025

Super easy and helpful
May 31, 2025
Previous review

Super easy and helpful

Date of experience: May 21, 2025
Oregon
1 review
0 helpful votes
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Good Experience
June 11, 2025

Great price, great customer service, and fast shipping!

Date of experience: May 28, 2025
Florida
1 review
0 helpful votes
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Biltwell cushions
June 11, 2025

The item I purchased was a 5mm size and I received a 15mm. I sent a response vía website and have not received a response.

Date of experience: June 1, 2025
Kimberly E. RevZilla Rep
10 months ago

Hi Michael, we’re sorry to hear there was an issue with the cushion size and delays in our response. Please reach out again directly so we can quickly sort this out and get you set up right. Thanks for your patience—we appreciate you bringing this to our attention.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 877-792-9455
💬 Live Chat: revzilla.com
We're here to help!

Florida
1 review
0 helpful votes
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When smooth.
June 11, 2025

I found the product I wanted. It arrived in the estimated time that they said.

Date of experience: June 1, 2025
Texas
1 review
0 helpful votes
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My recent experience could have been a pretty bad one, but as always Revzilla's Customer Service in their very fast and professional manner came to the rescue. Without any bickering about who was at fault or demanding proof of this or that, they solved the issue in a very fair manner to both sides of the issue. So if you ever have any questions about the merchandise you purchased don't get angry or upset, just let their customer service know what the issue is and give them a minute or two and I am sure just as in my case it will be resolved and you will be satisfied with the out come. They still do business the old way, the customers happiness comes first. If I need anything power sports related, Revzilla is where I start and if I can't get what I need there then I probably don't really need it.

Date of experience: May 27, 2025

Site works well
May 31, 2025
Previous review

Site works well

Date of experience: May 21, 2025
Puerto Rico
1 review
0 helpful votes
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Great experience
June 11, 2025

Large selection, good prices and fast shipping. My first order of many to come.

Date of experience: June 1, 2025
Michigan
1 review
0 helpful votes
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Helmet purchase
June 11, 2025
Updated review

I received my helmet quickly. It was doubly packaged and arrived in pristine condition.

Date of experience: June 1, 2025

Good website design
May 30, 2025
Previous review

Good website design

Date of experience: May 20, 2025
New York
1 review
0 helpful votes
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Great part. Great price Open box item in perfect condition.

Date of experience: June 1, 2025
Tennessee
1 review
0 helpful votes
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Riser
June 11, 2025

Fit and finish are great. These risers were easy to install. They allow me to remain upright and relieved the pressure off my wrist.

Date of experience: June 1, 2025