People, be aware. They make their website look so good and nice just to steal your money. I ordered 2 items from revolve.com and couple days later I received 2 packages, 1 with item that I never ordered, and the second with correct items. I returned the incorrect package right away back to them and couple days later I returned the second package just because did not like the items and decided to return. Couple days later I received an email indicating that the refund is being processed. 2 weeks past and I still havent received the refund. I called them and the both representatives were very rude and both provided different information, but both said: yes, we got the items back but we will not issue the refund, you have to file a dispute with your bank. I explained: I returned the items back to you, you received it, now I must receive my money. But they didnt care, all they said was: you have to file the dispute with your bank. I asked: so, in this situation will you then send the items back to me since you are not willing to refund for no reason, and I was told: No, we cant do this. I let them know that they are real thieves because stealing the money and keeping the items. The representatives are very stupid too. Stay away unless you want to get robed.

I'm happy with my suit. I think the price is very cheap compared to the high quality of this suit and the fact of being able to order it custom. It has great details and fits good the body, just the neck is a little loose and the glooves are not so good. However overall I would say the service was fast and good, the price is low. It doesn't disappoint.

Yesterday I called because I was having problems to see my history order, for some reason I was having problems with my email. Also, one of the package came without a return ticket/receipt. Jeremy, the person who took my phone call was EXCELLENT! He was very polite, patient and knowledgeable. I mean, this is the kind of person any company in Customer's Service should have! Excellent job! I'm greatful that he took my phone call he was able to resolve the issue quickly. Excellent communication skills! Thanks again!

I purchased a velvet jacket costing over £100 and then received a text advising the item had been delivered. I live on my own so thought perhaps someone has taken the parcel in for me. I then checked with the customer service department ad revolve and they advised me the has left it outside my door! I advised i had been away for two days and could not find the item. The promised they would look into the matter and get back to me, they have not and had not further communication from them.

I ordered a few wedding event outfits on Revolve and was quite excited as everything looks so good on the photos. Customer Service was very prompt in replying to my questions and the package arrived very swiftly despite living abroad. However, when I received my package I was really disappointed. I ordered a $300 dress and it looked so sad inside the box all folded up as small as possible. My other dress retailing for $70 was made in really cheap fabric. Both dresses had really bad quality fabric for the price so I do feel quite ripped off. Do not order from here unless you know the brand you are buying because their photos do look much better than actual product.

I ordered a pair of jeans that were one size too big. Revolve has an exchange option where you just write down the item number you want instead, ship the original item back, and they ship you the new item. I've never done this before and I got an email saying if I wanted to exchange, I needed to call customer service. Claudia the CS rep was extremely rude. She cut me off mid sentence and looked up my order number and said "ok so whats your problem?" she could have said "how can I help you?" I have never gotten that much attitude from customer service ever. I love the store and they carry amazing brands. If it wasn't for the clothes, I would never shop here because of Claudia.

I was looking for a specific Free People dress and found it for a redciulously good price on revolve. I was scared to buy it because the price was so good and the reviews were so bad. In the end I decided it was worth trying this site out and I am so glad I did! I got the exact dress I wanted in my size on sale and free shipping! Yes that is right! I paid less than $50 for a $150 dress and got free shipping! It arrived quickly only took 3 days and it is superb! I inspected the dress carefully and there is no flaws and it is new with tags! I am so happy I found this site! I would highly recommend!

Its rare to find a website you have so much positive experience with. Customer service are very friendly and accommodating. Returning has always been easy, getting a refund on orders that go on sale within 30 days is never a hassle, even applying a coupon code to an order because it wouldnt work during checkout has also been handled quickly and politely. Free returns from Australia is amazing and saves me $40 each time. Im super happy with this site and think a lot of stores could learn a thing or two!