I was OVERLY SUPER EXCITED to receive this order and spent over $1500 because they do have such super cute clothing in all 1 place! I get an email saying it's on hold and then a call saying they need me to verify I made this purchase. Okay then and next thing I know they are asking a question regarding the last 4 digits of my social. And then tell me they need to pass my answers on to the "risk management team" to see if the hold will be taken off or I need to verify who I am more with more questions while I get accosted by the representative with an abrasive tone and saying "this is policy". Such a shame because the clothes are cute and good return and shipping policy, but not going to put my money where I need to give my most personal information just to confirm I made the purchase on my card and be questioned of my dignity and identity. Also, how do you have secure info from Experian? No customer service and completely unprofessional

Update: at the end...
Ordered a $90 swim top from them when it was close to becoming out of stock - when it arrived it was the bottoms instead! I took photos and sent them to customer service and they said in order to get the top I must first return the bottoms to them. I went on vacation and having realized this was still unresolved wrote them again saying I would like a refund. Their response now is that since some time has passed I now have a return deadline that they will "make an exception for me" to return it WHEN THIS WASNT MY FAULT TO BEGIN WITH! Return my money and chock it up as your mistake you crooks!

After emailing them from Candices note, they finally refunded me the $90! I think they are moving in the right direction at clearing up these issues... but I still don't think I will order from them again.

I have been buying things online for years, and not once have I ever placed an order that had to go through a bank charge verification step. We placed an order on Wednesday for a dress, that we needed for a Saturday event. We paid $24 extra for next day shipping. We received an order confirmation within minutes that said the dress was being shipped and would arrive the next day. When it did not get here, we called and were informed that they sent us a different email asking us to check our bank account for a small charge, and that we had to call them to confirm the charge. That email went to my spam folder, and we never saw it. However, we did get the email stating it would arrive the next day. Customer service informed us that we should have checked our spam folder for an email we had no idea was being sent. Then she offered to ship it for free but could not guarantee the arrival date. We needed the dress for this weekend. This is the first time I have ever had to verify charges on my card like this. She stated that there is a message when you order that says "some orders may need to be verified", but who would read that and think that meant to look in your spam folder for an email that required you to verify charges with your bank! We had to cancel the order and now have to try to find something at a local store. Not a very good experience.

My sister ordered 3 dresses from this site. Apparently the dresses were supposed to be for me, her daughter and her, one each. First of all the packaging was unprofessional. The shipping was fast but what we received was rugs. The dresses looked used, had wrinkles, a funky smell, like a dirty, not true to the color, cheap material and cheaply made, very bad quality. Nothing close to what is on the picture. They were the kinda dresses I wouldn't even pick from Good will for free. They were bad, I mean really bad, actually bad is an understatement. I wish we had read the reviews before cruising on this site. Very deceiving with their pricing. They'll price an item so high and say it's on sale 80%... then you get excited tempted and there you're giving your credit card information, before you know it you've submitted the payment for some $#*!y $#*! dresses. VERY DISAPPOINTED CUSTOMER. I put them all in the garbage. I didn't want to go through the return and refund hassle. PLEASE ABEG NOT ON THIS SITE.

I bought over 300 dollars worth of clothes from the site, yes its pricey but everything looked so darn good. I'm from hawaii and it shipped to my house in 3 days. I tried some of it on and I just didn't like it on me so I returned most of my items except this one flowy top which I use all the time. Nothing wrong with the quality, I just didn't like it on me so I returned it. They sent me emails the whole time, even letting me know they are expecting my returned items because it was scanned in. I got my full refund and it was very hassle free. I love revolve, just spent another 300 hoping to like these as well!

I thought I'd give Revolve a try since they offered prepaid returns within Australia, where I live. The products that arrived were of terrible quality so I returned them, which was a straightforward process. However, 13 days after they had received the return (according to postal tracking), I still had received no acknowledgement that they received the parcel, let alone the money back.

After a few days of chasing them up, the sent an email to say they refunded the purchase. However, it was $145 US short of what I paid.

Having chased them up again, they said it was because it was my responsibility to apply for a customs tax refund from the government. They sent me a link directly to the tax refund form, which had a lot of jargon on it and asked for information that they didn't provide.

After checking directly with customs, I was informed that only the importer - ie Revolve - who "paid the taxes" and filled in the import declaration could apply for the refund.

I am STILL waiting for the refund in my account and a response about the tax.

Clearly, it was all BS from Revolve!

AVOID!

I had not really seen this site before and thought their items looked pretty. I found a jacket on sale for 28.00 advertised as previously priced at 174.00. It is non returnable for this price and felt it worth the try. It arrived today and is just ok. I will wear it a few times. It runs big. It definitely would never sell for 174.00. That is the really misleading part. I should know better than to trust these kind of sites after nothing but trouble with Shein clothes. So I will stick to well known companies in the future, as I really hate dealing with sites that are dishonest and manipulative.

I pre-ordered something in May with an approximate delivery status in the beginning of July. I never received the item or any kind of update and whenever I email them they blame the vendor and basically tell me they don't know anything about it and when they do they'll send me a notification. They sent me that same email about 4 times, as a response to asking for an update. This is ridiculous. If you don't have the product or a certain day of delivery then don't put the item up for sale. I could've looked on another website to try and find it and actually receive it on time. This is something that I specifically ordered for a vacation I'm going to on this Friday, so I'm now left without options as to what to do and where to find it.

I never write reviews. But I am shocked at the cheap quality of these clothes. I gave them 3 chances too, but each time I bought several items of high dollar and was just amazed at the cheap fabric and cheap threading. They look SO GOOD! If only the quality matched the look and the price! I am really disappointing because I truly love their style but I can get the same pieces for $20 at any cheap store and it will parallel the quality of their $200-$300 pieces. They must be making a KILLING. Stay away because they are robbing you. Trust me

I made my first purchase with Revolve several months ago and had a terrible experience. I purchased a dress which never arrived at my building despite being marked as "delivered". I contacted Revolve and was told that they had delivered it to a completely different address. I live in New York on a numbered street in a numbered building so there was really no excuse for the mix up. They sent me the same dress again about a week later. Unfortunately the dress was too big and I requested a return for a smaller size. When Revolve received my request they contacted me to tell me the dress was now sold out in the smaller size. This was WEEKS after ordering the original dress when ALL sizes were in stock so I was of course upset. Revolve issued me a refund and I moved on. Recently I saw another dress on Revolve that I couldn't stop thinking about. I purchased it and received a shipping notification today. I examined the shipping notification thoroughly and noticed that they sent the dress to the wrong address again! The ironic thing is that since last time I've moved to a different New York address and they still managed to screw it up. I'm waiting for Revolve to resolve the issue but I just am in disbelief that such a big prominent website can be so incapable. I frequently purchase from missguided, asos, net a porter, boohoo, Zara and 100 other online stores and have NEVER had this happen. Completely unacceptable. Be wary if you're ordering anything from Revolve!

I read a lot of bad reviews here and figured my return right at the cutoff of 30days was a lost cause. I figured I'd try anyway since I wasn't going to wear the garment either way.

It was at 31 days when I remembered I hadn't sent my return yet so I emailed customer service and asked if it was too late. I didn't get a reply that day so I didn't send it in. But then they replied about 48hrs later and said it would be no problem and they would extend the time frame 3more days for me past the day of their reply. I sent it the next day and got my full refund 48hrs later. Very pleased with how they handled it and the speed of the refund. This transaction was in the US.

I placed a high dollar order and was sent an email to "verify" my identity and said someone would call me... well when no one called me I called them... took 3 attempts for someone to even answer the phone but on the 3rd attempt after being on hold for 15 or so minutes I was asked a series of extremely personal questions such as the what kind of car I drove and the last 4 of my SSN as well as my date of birth! Seriously! This is an unreasonable request to make of a customer just trying to order some dresses for a vacation! And when I complained about this I was asked "Do you want to cancel the order then?" and when I asked if anyone else was available to speak with I was told "they are just going to tell you the same thing" there is not even a modicum of service and I absolutely will not order from here again. Will spend my money at stores that treat their customers with respect.