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Retro Stage

2.8

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Retro Stage Reviews Summary

Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.

service
221
value
211
shipping
223
returns
152
quality
206
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Switzerland
1 review
1 helpful vote
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Thanks!
February 2, 2019

Very Nice dress! Perfect size! Thanks!

It was for a gift, and I'm not desapointed :) that beautiful and the quality is pretty great. I recommend this site for the perfect dress :)

Date of experience: February 1, 2019
Illinois
1 review
2 helpful votes
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Great Experience!
January 26, 2019

Since I rely heavily upon customer reviews, I wanted to give my feedback on my recent purchase from Retro Stage. After reading most of the reviews I was pretty worried that I wouldn't receive my dress on time, but I did receive it on time. I ordered the dress on 1/12 and received it 1/23. So just make sure you allow yourself a couple weeks to get your order. The dress is exactly how it looked online and the fit was spot on. I am a size 12 and I ordered an XL and it fit just right, maybe even a little loose in the chest area, because I'm small chested. I think the quality is pretty good for the price of the dress. I contacted customer service and they got right back to me the next day. I plan to order more from this site after this experience.

Date of experience: January 24, 2019
Czechia
1 review
0 helpful votes
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Fantastic.
January 23, 2019

I bought one of your beautiful dresses. According possitive revievs, I was nervous to get them. So - wow - dress arived in 14 days ( to the Czech Republic). Very well made, nice material and fit perfect. I'm 163cm tall, wide back and no bust, 60kg (more muscless than usual) I ordered these: https://www.retro-stage.com/collections/1920s-dress/products/women-fashion-print-patchwork-sequin-dress-wedding-evening-gown in black and size L. Dress are little bit longer, but dress- maker will correct it in a minute. I love them, but need more opportunities to take them out.

Date of experience: January 22, 2019
GB
1 review
1 helpful vote
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Very disappointed that my dress was too big- wager to return and replace with smaller size- 5 emails later and I still haven't heard anything. Great shame as the product is lovely and the pricing excellent. Won't be ordering again or recommending to anyone else until dispute is resolved.

Date of experience: January 22, 2019
Wisconsin
1 review
2 helpful votes
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DO NOT BUY!
January 11, 2019

Very cheaply made, with very cheap materials! I bought nicer Halloween costumes. And their customer service was truly awful. When asked if I could return the dresses was told that's not cost efficient. Very dissatisfied.

Date of experience: January 11, 2019
New Jersey
1 review
0 helpful votes
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I ordered 4 1950S dress from here. (order FD*******) One of them turned out to be out of stock, but the seven other were delivered home in France 6 days later, which is a pretty good performance from Hong Kong.
Unfortunately, the 7 shirts were too small. There is indeed something strange with the RetroStage size code, as I had ordered 3XL and 4XL sizes using their guide, when my usual size is a standard European XL, and despite this their 3XL and 4XL sizes were too small.
I hence filed a ticket with their customer support system, and I must admit their response was quick and very helpful.
I had proposed to return the shirts for an exchange. Their answer was I was to keep the shirts and they would still refund 50% of the order, which I thought was a pretty decent deal since I had indeed ordered the wrong size to begin with.
So as a summary, be careful with the size codes, but RetroStage is a reliable on-line supplier.

Date of experience: January 5, 2019
Brazil
1 review
1 helpful vote
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It took about 15 days longer than expected and the quality is not completely perfect, but considering the price I really liked the dress and it fitted very well.
After some bad reviews I read I was really expecting a lot worst. I believe I'll buy again from the store.

Date of experience: January 4, 2019
New York
1 review
2 helpful votes
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Don't buy from this company. I ordered a dress and shawl for a specific party and it took 30 days to arrive from China. I had to purchase another dress and shawl from Amazon (the same dress), which fortunately only took 2 days to arrive, but I am out all the money I spent with this company. Their return policy doesn't cover late shipping situations and has the most ridiculous return instructions that I have ever seen and require you to pay shipping back to China even though the whole problem was on their end. Terrible customer service. Again, do not purchase from this company. You can get most of the same options through Amazon or elsewhere with quick shipping and returns.

Date of experience: January 4, 2019
Ohio
1 review
0 helpful votes
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Pleasantly surprised!
January 6, 2019

I have to admit, I purchased 3 dresses on a whim from Retro-Stage before reading any reviews (I'm not usually that way). I was super scared I'd been ripped off after I read the reviews here shortly after the purchase. Well, I'm happy to report that not only did my dresses arrive very quickly, all three are made with high quality and are absolutely stunning! I'm a jazz vocalist and cannot wait to wear these for my performances! Sometimes you have to take risks ladies! Cheers!

Date of experience: January 4, 2019
Germany
1 review
2 helpful votes
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Don't do it!
January 4, 2019

Dress came way after I needed it and had the same quality of a cheap halloween costume. Looked nothing like picture and should be avoided at all costs

Date of experience: January 3, 2019
New Jersey
1 review
0 helpful votes
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I didn't have time to shop for a dress for my husband's company party, so I jumped online to see if I could find one online. Eventually I find the red lace dress on Retro-Stage. I received SO many compliments and found myself loving the dress more than I expected.

Date of experience: January 3, 2019
California
1 review
0 helpful votes
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Thank You
January 4, 2019

Yust whont to say thank you for my beautiful dress. It looks amazing. I'm so happy whit my purchase and definitely I will ordering agen from yu!

Date of experience: January 2, 2019
New Jersey
2 reviews
5 helpful votes
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Absolutely do not purchase any items from retro stage! I purchased Express shipping, it took 8 days before they even sent my order, then they didn't even send my whole order. I still haven't recieved it 20days later. Costumer service is beyond rude and will not give me a straight answer on anything!

Date of experience: December 28, 2018
GB
1 review
3 helpful votes
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They sent me the wrong dress, totally different and much cheaper than what I had ordered. When I asked for a refund they initially offered me $10 to just keep the wrong dress, then when I asked for a refund said I had to organise and pay for international return shipping myself. Terrible company, terrible customer service.

Date of experience: December 28, 2018
Minnesota
1 review
4 helpful votes
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Retro Stage is a SCAM
December 26, 2018

The website poses as a US-based company. It is not. It is in China. Your package will take weeks to arrive, it will contain no packing receipt or return address, you will only be able to track the package if you can read Chinese, and your dresses will be defective and cheaply made. The size will probably be wrong, and you won't be able to return the items because there is literally no return policy. STAY AWAY.

Date of experience: December 26, 2018
Australia
1 review
0 helpful votes
Follow An M.
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I received my dress (a Gatsby style dress ordered for a cruise) and it's beautiful! I wasn't expecting high end as it was only around $50 but the quality surprised me. For the price, it's fantastic quality! Definitely good value. It fits perfectly too. I would order through this company again.
Delivery was slower than what I normally experience with online shopping. When my order didn't arrive 2-3 weeks after placing it, I checked the online reviews and have to confess to becoming concerned. However, I emailed the company to ask where my order was and a few days later I received a reply to say it was on its way and I received it about 4 days later.
My advice - order well ahead of time, be patient. Don't expect mink if you're buying cheaply, you get what you pay for. And definitely take a look at the Gatsby style dresses. Mine is gorgeous and great value. I love it

Date of experience: December 20, 2018
Arizona
1 review
1 helpful vote
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TERRIBLE COMPANY!
December 13, 2018

I ordered multiple items from this company that took weeks to process. When they finally shipped, they were stuck leaving China for weeks and arrived after the date of the event I needed them. I tried shipping back and getting a refund but the customer service was a joke and I got multiple auto/robot responses saying sorry there's nothing they can do, even though it was within the return window.

I went on Amazon and ordered the exact same items and they were on my door in two days. Highly recommend that over this company! Don't waste your time or money.

Date of experience: December 13, 2018
Germany
1 review
5 helpful votes
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Return
December 13, 2018

I received the dress and it fit fine on the bottom but the arm holes were way bigger than necessary and bigger on the top than the size chart suggested it would be. I contacted them about returning it and was actually told could I just resell or give to a friend or family member as a gift to resolve the problem. I will never order from them again. Their sizing is off and they are unprofessional.

Date of experience: December 13, 2018
South Africa
1 review
2 helpful votes
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SCAM! FRAUDULENT!
December 13, 2018

I ordered from them three months ago and no package has arrived. I've had trouble getting my money back and then I also found this. Please watch https://youtu.be/y0PrFCUGPQA

Date of experience: December 13, 2018
New Jersey
1 review
0 helpful votes
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Stylish Retro!
December 13, 2018

Loved vintage dresses from this store. I used the sizing chart and it fits great! Very cute dress, well made. Seams are sewn well and zipper is smooth. Has some stretch in the top material but not the bottom, however the cut of the skirt allows for this to not be an issue with the fit. I put a petticoat under it and it looked even better.

Date of experience: December 12, 2018