Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Retro Stage

Retro Stage

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Retro Stage?
grey stargrey stargrey stargrey stargrey star

Retro Stage Reviews Summary

Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.

service
221
value
211
shipping
223
returns
152
quality
206
This company does not typically respond to reviews

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Angie M.
Unfollow Angie M.
Share Review
Report Review

Beautiful
October 31, 2019

I was skeptical when I read some of the reviews. But I am so glad I didn't listen to them. This dress is absolutely gorgeous. Well worth the money I paid for it. Looks like something you would buy in a department store. Definitely recommend this website. Beautiful beautiful beautiful dress and fits perfectly. Fast shipping And no I was not paid to give a good review

Date of experience: October 29, 2019
Alabama
1 review
0 helpful votes
Follow Melody M.
Unfollow Melody M.
Share Review
Report Review

My favorite dresses
October 30, 2019

Prompt delivery and excellent quality. I love my dresses and told all my friends about it.
Not everyday you order on line and are pleased.
I'm so pleased and excited to order more from this special cool store.

Date of experience: October 28, 2019
Texas
1 review
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Share Review
Report Review

Sizing not accurate
October 25, 2019

Be warned that the sizing is not accurate and the fabric has zero give in it. Buy a size up from your true size. I am so disappointed that I followed the measurement chart perfectly, and it was still way too small! I don't mean by a little bit either - I could not even zip it up at the top and I KNOW I ordered a Large 36.6" bust for my 35" inch bust. It took so long to get here that I can't exchange it in time for my event, and then started reading the returns policy which is a joke. I will not be ordering from here again.

Date of experience: October 25, 2019
Candy L. Retro Stage Rep
over a year old

Hi Jennifer A,
Thank you for your order and so sorry to hear the problem.
I failed to check out any order information with your name Jennifer A, could you please provide your order number so that we can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree

Ohio
2 reviews
0 helpful votes
Follow Amanda G.
Unfollow Amanda G.
Share Review
Report Review

Awesome
October 26, 2019

I ordered a blue and white polka dot dress with petticoat for my daughter. She wanted it for her 50's style birthday. It was a bit big but I pinned it in and was perfect. Very happy with our order and would order again.

Date of experience: October 24, 2019
Australia
1 review
0 helpful votes
Follow Amanda T.
Unfollow Amanda T.
Share Review
Report Review

Black 1920s Beaded Sequin Dress - Black / XL sold out now for too hot sale, it will be restocking in 10 to 15 business days, are you willing to wait?
We are restocking for you urgently and the order will not behold for that. We will ship out for you as soon as we can.
Also, we cannot cancel any order after delivery.
I apologize for this inconvenience.
Have a nice day.
Yours,
Bree
I gave them more than 10 days to restock but it was running out of time to ship the dress to me.

Date of experience: October 23, 2019
Candy L. Retro Stage Rep
over a year old

Hi Amanda,
Thank you for your order and so sorry about the sold-out problem, our order processing Time: Before shipping your order, normally we need 3-5 business days to prepare your products because some products are made by special technics, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time. Kindly note a small number of orders may still need between 7-10 business days depending on stock availability.
If you can not wait, we can cancel and a full refund for you.
Any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree

Washington
1 review
0 helpful votes
Follow Michael p.
Unfollow Michael p.
Share Review
Report Review

Wish I could give this website a negative rating! My daughters senior homecoming theme was the 1950's era. She thought she had found the perfect dress on this website. I ordered the dress, paid for the expedited shipping and the order was confirmed on October 3,2019. It is October 23,2019 and the dress still hasn't arrived. 10 business days would have been October 17th. Unfortunately I didn't read the reviews on this website or I wouldn't have ordered. Thankfully we were able to get her a beautiful 50's dress from a reputable business. DON'T DO IT!

Date of experience: October 23, 2019
Candy L. Retro Stage Rep
over a year old

Hi Michael,
Thank you for your order and so sorry to hear the delay in delivery.
I failed to check out any order information with your name Michael, could you please provide your order number so that we can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree

Mexico
1 review
0 helpful votes
Follow Alejandra R.
Unfollow Alejandra R.
Share Review
Report Review

Beautiful
October 25, 2019

I love all the clothes and accesories, if i could just change something was that the store had some purses, its the only thing that need to be perfect but all te rest are really beautiful and it comes with free shiping!

Date of experience: October 23, 2019
Hungary
1 review
0 helpful votes
Follow Cecilia G.
Unfollow Cecilia G.
Share Review
Report Review

Nagyon elégedett
October 25, 2019

Beautiful dress with underskirt (as like on picture), size is correct, the dress material are very good, shipment was in time. Correct Company.

Date of experience: October 23, 2019
New Zealand
1 review
0 helpful votes
Follow Josephine D.
Unfollow Josephine D.
Share Review
Report Review

Cute but tight
October 24, 2019

Was cute, some ruffles came off straight away. A little bit tight then expected so was hard to get on properly.

Date of experience: October 22, 2019
Ohio
1 review
1 helpful vote
Follow Danielle V.
Unfollow Danielle V.
Share Review
Report Review

This should be a 0... but i cant give that. I ordered a dress and a 4 peice (headband, gloves ect) set to go with my dress... saw that it was 6-10 day shipping... great. That gave me plenty of time if something went wrong... i was wrong... i had a party to go to on the 18th... my stuff showed up on the 16th... 3 weeks after i ordered... and it was the wrong stuff... when i tried to message about it i stated what the problem was... i got an email back that said here is ypur tracking numbers. They should be there soon or something like that... uhhh... i had it... it was wrong. I have now asked for a refund... and am getting no response... so i will be doing a charge back on my account. I wouldnt recommend this online store to friends amd i wont shop here again.

Date of experience: October 22, 2019
Candy L. Retro Stage Rep
over a year old

Hi Danielle,
Thank you for your message, so sorry to hear the problem.
Could you please provide your order number so that we can check for you soon?
We failed to check out any order information with your name Danielle V.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree

Mexico
1 review
1 helpful vote
Follow Ana K.
Unfollow Ana K.
Share Review
Report Review

Just as expected
October 21, 2019

I ordered a pretty black dress and it arrived today, and I'm so happy! It's just as the pictures showed, and in perfect conditions, so happy

Date of experience: October 19, 2019
Spain
1 review
1 helpful vote
Follow floreence p.
Unfollow floreence p.
Share Review
Report Review

I order 3 dresses and some other products for a party and i have to say that I am positively surprised buy the quality, shipment had been quick. So i recommend Retro Stage, secure and fast with good quality as expecteed

Date of experience: October 18, 2019
Ireland
1 review
1 helpful vote
Follow Geraldine T.
Unfollow Geraldine T.
Share Review
Report Review

Great service
October 18, 2019

Today I received my dress. I'm delighted with it lovely quality and arrived in time. Will be ordering more from you in the future. Thanks Ger

Date of experience: October 17, 2019
Norway
1 review
0 helpful votes
Follow Christine P.
Unfollow Christine P.
Share Review
Report Review

Awesome
October 18, 2019

Wasn't sure if it was a real site but it sure was. Took 16 days (12 working days) from I ordered to I got it in the mail, and I was able to track it all the way from China to Norway. The dress is just like the picture, and the quality seems good. A little big in size, but the 20s dresses are not supposed to be slim fit.

Date of experience: October 17, 2019
Washington
1 review
8 helpful votes
Follow Heather M.
Unfollow Heather M.
Share Review
Report Review

Gorgeous Dress!
October 18, 2019

I ordered this dress for a military appreciation ball that my husband and I attended back during Veteran's Day Weekend. I ordered at the beginning of October and didn't think twice about it. Than I made the mistake of Googling reviews for Retro-Stage and became nervous. Everyone was crying and claiming they were scammed and that it took "over 2 months" for their dresses to come. Maybe that was their experience but it wasn't mine. My dress came within the time frame I was quoted - which was less than two weeks. It fit beautifully! I sort of got a bit of Princess Diana feel from this dress, seeing how it fit me. I felt so elegant and beautiful as we danced the night away. I even got a lot of compliments on how pretty my dress was. I plan on taking this dress on a cruise we are going on with my parents this coming June to wear on the formal night. The dress is great quality! I love how it fits and feels. It catches the light beautifully. I love Retro-stage and will be making future purchases. The dresses are reasonably priced and my experience is a good quality dress. It also helps that I love retro and vintage styles which is exactly what this company specializes in! 10/10 WILL buy from Retro-Stage again!

Date of experience: October 17, 2019
Colorado
1 review
1 helpful vote
Follow Amanda D.
Unfollow Amanda D.
Share Review
Report Review

Very very happy
October 16, 2019

I was so sceptical - would the dress arrive in time? Would it arrive at all? Would it be way too small? Would it look dreadful? What have I done. I shouldn't have worried at all. 2 weeks and it came to my very rural location in Canada, and it is STUNNING. The fit is perfect and true to size and for the cost I could not be happier. My 1920s themed ladies evening is in a couple of weeks and I will post pics then!

Date of experience: October 14, 2019
Australia
1 review
1 helpful vote
Follow Jacinda V.
Unfollow Jacinda V.
Share Review
Report Review

I am absolutely thrilled with my new 1920's flapper dress! It fits perfectly and is stunning quality. This is my first online dress purchase and I was nervous, because I have curves but the dress is very flattering. I can't wait for the event so I can wear it Retro Stage's communication was fantastic and very prompt.
I am already on their site to buy my next dress.

Date of experience: October 14, 2019
Australia
1 review
5 helpful votes
Follow J A.
Unfollow J A.
Share Review
Report Review

Damaged dress
October 13, 2019

I bought a dress and underskirt during one of the deals about a month ago, and received an email saying it was out of stock. That was fine, I could wait as on the site it looked like a wonderful dress and I was excited to get it. When I did receive the dress (Tuesday 8th October) it was made from very cheap material, the top of the dress was fraying and had a hole in the lacework on the back. With the top of the dress, it wasn't meant to be made of lace, on the site it looked like a more solid flexible material but I could look past it being lace if it wasn't done as badly as it was. There was no elasticity to the top so it would have just hung limply around my elbows, the lacing on the top and around the sleeve edges was fraying or there were odd bits of string hanging off of it. The bottom of the skirt was made from what I can only describe as a shower curtain.

I have bought a dress from this site before and I think it was wonderful, I wore it to a family friends wedding and it felt like a quality made dress but this second order has made me lose faith that what I receive is a 50/50 chance of actually getting what I ordered or getting a cheaply made party costume.

And with the refund policy, to return the dress the customer has to pay the return shipping cost (which for where I am and where they are situated costs me around $40), and the dress cost $33.59 so don't expect to get your money back if you want to return a product from this site.

Date of experience: October 12, 2019
Candy L. Retro Stage Rep
over a year old

Hi J A.
Thank you for your message and so sorry to hear that you got the damaged dresses. Please do not worry, retro-stage will never ever let any of our customers lost money in our shop. If you got the damaged dress, we can resend the new ones for you or apply for a full refund for you.
I failed to check out any order information with your name J A. Could you please provide your order number and photos of the damaged dress so that we can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree

GB
2 reviews
4 helpful votes
Follow Jacqui L.
Unfollow Jacqui L.
Share Review
Report Review

Brilliant
October 13, 2019

I bought the beaded 1920s style evening dress on a whim, wasn't really expecting much considering it was so cheap, but I'm very impressed. The dress is flattering, well made and arrived really quickly. I would happily recommend to anyone

Date of experience: October 12, 2019
Australia
1 review
7 helpful votes
Follow Sarah H.
Unfollow Sarah H.
Share Review
Report Review

Great!
October 13, 2019

I really love the dress itself, and overall had a good buying experience. First of all, I had a great purchasing and customer service experience! Not only was it a great price but I accidentally ordered the wrong size. The customer service was very kind and held my order so that it could be sent out with the right size. Even though this delayed when the package was sent, it still came quicker than I expected.
I loved the dress as soon as I got it! I tired it on straight out of the package and even then it looked lovely. I was surprised at how nice and full the skirt was, even without a petticoat. The material is good too. Most of the dress is made of a cotton (like most vintage dresses) but the waist ribbon and halter neck tie are made of a silky ribbon material, which adds a nice touch to the dress and glams it up a little.
I can wear this casually and for going out, so it's very versatile. I love the pretty and classic look of 50's style dresses, and this is definitely the best online site I've tried! Will be buying more dresses from here in the future!

Date of experience: October 11, 2019