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Retro Stage Reviews Summary
Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.
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The dress is beautiful and true to size. Its is beautifully made and isnperfevt fornthe event i am attendinf
One dress had a broken zipper and was useless. The other dress was ok. I like the material of the second dress much better.
I like it So far. I will return & upgrade my review when my order has completely been filled - at the moment, I have only received partcial shipment.
They emailed me promising discounts and free products if I would write a positive review here. These reviews can't be trusted.
They wrote,
Write a positive review when you take a Facebook Satisfaction Survey about RetroStage, the first 10 customers per week will get free order and the others will get $10 back, and a 25% off code will be provided if you can leave a positive review on the product page or any professional review websites such as -link to sitejabber- and -link to trustpilot-.
Hi Jason T,
Thank you for your message.
We will sincerely and friendly invite our customers to share the shopping experience in our shop. On the one hand, it can urge us to improve product quality and our service; on the other hand, it can give new customers a reference. Whether you want to share this shopping experience or not, it is entirely the customer's own will, we will never force it. Please kindly understand that.
I do not find any order information with your name, If you have any request about your order, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I had ordered a bundle(dress, accessories, and cape) for an event at was 2 weeks away. I checked the shipping before ordering that said it would take 6-10 days. I received a link to write a review and once I read the reviews I became concerned. The US number doesn't work and my shipment was spilt. I even wrote a nasty email. Today I got my dress exactly one week after I ordered. Because it was from a China I wasn't expecting a lot. The dress is heavy and lined. It's a really nice piece. It isn't like a costume it's like a dress. I revived the accessories and I'm still waiting for the cape. But so far I'm extremely pleased. I'm small framed and 5'2 it's a little too big even with the style being loose but it's manageable.
I ordered a beautiful flapper dress from them and it arrived in less than 20 days in perfect conditions! It was exactly as in the photos, nothing different or out place and from what I understand the fabric is good. I ordered a XL(I am 165 cm tall and a size 46 in Italy, 14 in UK) and I could have maybe ordered a smaller size, but better safe than sorry. I read the other reviews and I was a bit unsure, but now I have to say I recommend it!
Wow! What can I say! This 1920's flapper style dress is absolutely stunning! From the beading, to the sequins, it is really well put together! All you need is a feather headpiece and some pearls to compete the look! I will definitely be ordering more in the very near future!
Didn't receive my item, emailed them and they were incredibly rude. Had to open a PayPal dispute to get my money back.
Hi Zoe,
Thank you for your message.
You will surely get your parcel or your money back in our store. We never ever let any of our customers lost money in our shop.
I want to check the status for you but failed to find out your order number with the name Zoe, could you please provide the order number so that I can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
Good fit and good material, didn't expect the bottom to poof out of its own but it does and I love it!
I was extremely skeptical about reading these negative reviews; however, the pieces I received are beautiful! Can't wait to wear them for my 1920s nursery mystery party! See attached pictures.
I am 5ft 2.5 inches and weigh 110lbs and ordered a small. It fit perfectly and absolutely exceeded my expectations. The price is extremely reasonable, and the quality is absolutely amazing. I absolutely recommend this product and merchant.
I foolishly ordered a dress (a beautiful cream dress in the pics) - what arrived was balled up, peach coloured, cheap & nasty with the most hideous fabric possible. It was NOT the dress in the pictures!
I have complained & complained - I've wasted 60 quid when im saving for a wedding & now this Chinese company want ME to pay to return the wrong, hideous, revolting dress to AMERICA - AT MY OWN EXPENSE before they'll consider refunding me!
NEVER - EVER - buy a dress from here - they'll happily take your money but god only knows what CHEAP, NASTY, KNOCK OFF VERSION of your lovely dress will actually arrive all balled up...
If you do order from here - DO AT YOUR OWN RISK
Hi Lara,
Thank you for your order and photos.
If you do not love the dress, you can return to get a full refund.
About the dress, we have emailed you the solution with the return guide, please check your inbox, thanks.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I ordered a dress and had to return it for sizing reasons. It is now 6 weeks later and still no refund. After countless emails back and forth with Bree, still no resolution. This company has the worst customer service and does not follow through on their promises. I would warn anyone to stay away from this company.
Hi Diana,
Thank you for your message.
I want to check the refund status for you but failed to find out your order number with the name Diana, could you please provide the order number so that I can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I rarely listen to negative reviews, but boy I wish I had on this one. The dress that I bought was way overpriced for what came. The material was see through and so flimsy that it literally stretched off of my body. It also took forever to ship and I never got a purchase confirmation email. I am now trying to return it and customer service is dragging their feet. DO NOT BUY ANYTHING FROM THIS COMPANY! They outsource and DO NOT quality check before they send their products. What a freakin' scam.
Hi Elissa,
Thank you for your message and so sorry to hear that you do not love the material of the dress.
Could you please provide your order number so that we can help you with the return guide?
If there have any quality problems, could you please show the problem in photos so that we can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
I bought three dresses as a trial, and now regret not buying even more :)) each one was amazingly good, definitely need the petticoat to complete the look of it
1 star because I can't give zero! Order #: FD*******. Ordered a dress at the end of October and still nothing! The tracking information is a joke! The last update was 11/13 and my package was still in China... if there even is a package. DO NOT ORDER FROM THIS PLACE!
Hi Lindsay,
Thank you for your order and so sorry about the delay in delivery.
We will never ever let any of our customers lost money in our shop. If the parcel lost on the way, you could get the money back.
We have sent the refund solution in email, please check your inbox.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
Hi,
I ordered a dress for my daughter on October 17th, 2019 and I still did not get it. No response to many emails I sent. They are SCAM company. See their tracking updates,
https://t.17track.net/en#nums=YT**************
It says it was handed over to local courier in Los Angeles and then again showing Departed facility in Shenzhen. They are fraud. The good reviews are the ones they wrote for themselves.
Hi Ravi,
Thank you for your order and so sorry about the delay in delivery.
We will never ever let any of our customers lost money in our shop.
We have sent the refund solution in email, and please check your inbox.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
Don't order from this site! WARNING! They split your order into two and then you never see the second package. I am missing over $100 worth of the stuff I order on two different dates a month ago. They still aren't here and they refuse to refund me. The only reason I'm giving one star is because I have to in order to leave a review.
Hi Shannon,
Thank you for your message and so sorry to hear the problem.
I want to provide help, but I failed to check out any order information with your name Shannon, could you please provide your order number so that we can help you soon?
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree
The dress looks exactly like the picture, it's really beautiful and If you are a Swiftie you will love it cause it's kind of Taylor Swift inspired dress, The quality is really good it's too worthy, it's gorgeous that is what I know...
Thank you Retro stage for such a beautiful dress
In love! Dress is a bit big. I wish I would have gone down a size but I'm always nervous when I read that. It's true! Measure yourself. Read the sizing and if closer to the smaller size go down one size! Isn't cheap quality and ships quick! I will absolutely shop here again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sam,
Thank you for your message and so sorry to hear that.
Broken items can get a refund without return.
I want to help but failed to check out your order information, could you please provide your order number and some photos of the broken dress? I will give you a solution soon.
If there have any more request, please kindly contact me via email address: [email protected]
Or you can call 1 (213) 618-3186 / +86 13092605881 ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours,
Bree