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Retro Stage Reviews Summary
Retro Stage has a rating of 2.8 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 123rd among Clothing sites.
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When I ordered the yellow polkadot dress I was so excited. However, when I received the dress I was very disappointed. The material they used a lot cheaper then the one pictured. When trying to return the dress they make you jump through hoops. I have to return it at cost to me with a tracking number. If I send them the package without a tracking number I get NO refund. Also they need me to email them the tracking number, order number, item number and other things. I will NEVER order from them again.
Ordered three dresses for almost $100 but the material of the products definitely do not reflect on the price. The dresses made of cheap material that smell strongly of chemicals and looks like they were hastily sewn together as some of the hems were fraying and thread was hanging out. Two of the dresses came with belts that were of such poor quality that the creases were incredibly noticeable where it was folded.
They're more akin to what I would expect from discount websites, rather than from a store/website claiming to be a boutique. The clothes are cute, but the material is really lacking. If the price reflected the cheap material, I would consider buying again. However, it is much too inflated for what it is actually worth. The website claims that they have strict measures of quality control; there definitely is not. I was bamboozled.
Hi Eleanor,
Thank you for your order and so sorry to hear that our dresses do not meet your expectations.
Retro-stage never let any of our customers lost money in our shop.
You can return back to get a full refund.
We failed to check out the order information with your name, could you please provide your order number?
If there have any more request, please kindly contact us via email address: [email protected]
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I ordered two dresses for an event. I was pleased with the selection, pricing, and ease of shopping on the site. I ordered six weeks prior to the event I needed the dresses for and received an email saying it had shipped one week after ordering. Pleased with the turn around.
The dresses never arrived. Retro-stage help suggest I check with UPS as the product was shipped and it wasn't in their hand. They said the tracking number I was given was the wrong format and they had no record of the package or of a shipment.
Tried re-engaging the help address with no response. I lost the amount I paid and don't have the dresses. I'm sure this is more a random fluke than a normal occurrence since others have lovely dresses they enjoy. I still think the selection and price is exceptional. I'm not saying don't buy from them, but beware if issues arise.
Hi Katy,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We failed to check out the order information with your name, could you please provide your order number so that we can check the status of your order soon?
If there have any more request, please kindly contact us via email address: [email protected]
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Save your money!
I ordered my package about a month ago and I've gotten very little information about it. I was expecting delays because of COVID19 so that isn't the main problem. What I'm upset about is the lack of information on shipping delays on their website and I paid for expedited shipping and can't get a refund on it even though they didn't uphold their claims on the website. When I try to get information on my ordered dresses I get emails that come several days later and are filled with typos and grammatical errors. And on top of that they won't directly respond to any of my questions on where my package is or how long they expect delays to be. Overall this company just screams unprofessional and I especially don't trust them because I found out they base their production in China and I personally don't believe they can get these low prices while having good working conditions. Don't waste your time and money buying dresses from these people, save up and buy a hundred dollar dress from a reliable source instead.
Hi Elise,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We failed to check out the order information with your name Elise, could you please provide your order number?
If there have any more request, please kindly contact us via email address: [email protected]
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
The dresses on this site are so beautiful and the ones I've ordered have all been such great quality. I can not recomend this site enough
Attached a photo. Dress ordered on the left. Dress received on the right. I don't know if this is a joke or just a scam but I'm disgusted. Will never ever order from here again and warn anyone that so much as looks at their site.
Hi Sharne D.
Thank you for your order and sorry to see our dress not meet your requirements.
Retro-stage never let any of our customers lost money in our shop.
May I know your order number so that we can help you with the return and refund?
If there have any more request, please kindly contact us via email address: [email protected]
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Best value ever! The dress was more beautiful in person! Loved loved loved it! Most folks thought it was vintage!
My daughter is so excited to wear her gloves, shoes, and flapper headband to her prom. We received the order so quickly from the US warehouse.
The dress is fantastic!!! It suits very well!! The fabbric is fantastic and soft! And the colours are incredibly vivid! I could follow the shipment step by step and it arrived exactly on time! I will certainly buy something else here! It's incredible!
I did have to wait awhile for my dress. And the dress is gorgeous, but a little tight. In stead of returning I opted for the 5pound refund and 25% of my next order. So lucky enough I sold my dress on to my nieces who is a 1950s queen. And just waiting for a response with my refund and 25%. But I do like the company. Selling some wonderful things.
The dresses that I have from them are great quality and so comfortable. They are fun to wear and really good looking. I would recommend anyone to get a dress from this company.
I love the dress and got so many compliments! Shipping was fast and their prices are fair! I will definitely be shopping with them again.
This was a perfect dress for the event I was attending. It was affordable and arrived quickly. It was so fun to have so many options to choose from.
I have several of their dresses, 20s flapper style. They are all so nice! Much better than I expected for the price. I'm excited to wear them on my cruise later this year, and I'm looking at the 50s swing dresses next!
Skirt I purchased was initially sold out, I received an email right away and asked if I wished to proceed with the order. I did and received an email only a couple of days later that the shipment was on it's way! Efficient and detailed communication!
Ordered a roaring 20's dress from Retro Stage and it was fantastic. The price was great as well. My friends that bought from high price vintage stores were jealous because they paid so much more. I will be able to use this dress again and again. Sizing was perfect too.
This is such a cute dress. Fits just as the chart said that it would. Fast service and good quality. I have bought from this site before and will again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carrie B.
Thank you for your order and so sorry to hear that our dresses do not meet your expectations.
Retro-stage never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check the refund status for you soon?
If there have any more request, please kindly contact us via email address: [email protected]
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team