Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great job in getting the resume fix up, worked well and easy to use.
Fantastic tool for updating your resume. I really enjoyed this product.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was supposed to be free, but there was a charge and an automatic monthly charge. You lied.
Hello Jeremiah,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Great tool to use for your resume, in case you have no idea how to build your resume, special if is your first time
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I don't like how this is set up to bill me monthly after 14 days...
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
That was quick! I needed to generate a resume to respond promptly to a job announcement. Let's hope I get the job.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy and quick to use. Happy with all the options. Overall happy
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
So irritating that this is marketed as a free process, when you must pay to get the resume you worked on. JUST TELL ME THE COST UPFRONT! I'll pay it and it won't feel like a damn scam!
Hello Becky,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very easy and helpful in very many ways, very good if your not sure how to make a resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This was an easy way to create a resume for myself! It told me each step I needed to do next! Definitely recommend.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Not giving a trial without payment is kinda bummer. Hope this will change.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
NOTA:SOLO QUIERO UNA COPIA NO QUIERO PAGAR MENSUAL PLEASE.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy, quick and lots of options. I uploaded my resume and resume genius took it and formatted it into a clean nice looking format
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I did not like that it cost so much and I couldn't change the order of the sections, the font, caps vs. non caps, etc.
Hello Mackenzie,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Hate that it says its free but really it wasn't. Had to pay to get resume that states is free when you start
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
My experience has been great using this application. Thank you.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This app helps a lot with creating resume that fits my needs. Works great
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to navigate! But I did have some issues trying to check out.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Didn't know I would have to pay at the end and then get charge almost 30 dollars after 14 days
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I wish you can Bold and change text easily. Enhancement of special characters can make a resume stand out
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius