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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I appreciate the ease of use! There are many templates to choose from. The assistance in professional sounding material to implement was beneficial.
Very easy to operate. Great resume suggestions on format and wording.
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
Misleading pay structure. You advertise a free resume builder but lock it behind a paywall that is tied to a subscription. I need the resume so I've paid for the trial, which I will immediately be canceling. Honestly, if you advertised a downloadable resume for 2.95 people would happily pay it... but this is an awful and misleading practice. I don't even seem to have the option to download the plain text version. Do better.
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Very Helpful, Especially in time of expedited need. Under pressure this is an Excellent tool to help execute task successfully
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
I searched for "free" no cc required resume templates and was lead to believe there was no fee and as soon I finalized the resume I was forced to pay.
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Great for job readiness and I've been paying for some months now
Thank you for sharing your experience! We’re thrilled that Resume Genius provided the support you needed to create your resume. Good luck with your job search!
Regards,
Resume Genius
First time user of this type of programme so really impressed with how it works so I can update my work propfile.
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
Very helpful. I haven't written a résumé in years, cause I'm going back into the workforce and this was very helpful for me. I'm still learning it.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Process was fast and easy. I haven't had to write a resume in over 16 years
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
Suggests ai all the time, charges at the end. I dont care if this is featured or not let me leave a review without a word limit
Hello,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Great templates and east to use! I used resume builder to reformat a resume I had used for several years. I recieved an offer off of this new resume within one month. It looked more polished and professional.
Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
I had a very good experience updating my resume. The system provided lots of helpful information.
We’re so glad you had a positive experience! Thank you for choosing Resume Genius to help with your resume. Best of luck in landing your ideal job!
Regards,
Resume Genius
Online, setting up my profile, and creating my resume were all good. Had a little problem when I called customer service, but that was handled professionally.
Thank you for your kind feedback! We’re thrilled that our tools made a difference in your resume process.
Regards,
Resume Genius
Quick, user-friendly, and the final product looks good. I found your AI suggestions helpful and used them in my final product.
Good, quick, easy, direct, cheap.
I love the fact that you are able to edit from the previous resume
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
This was surprisingly easy to use to update an old resume. Process took less than 20 minutes, imrpoved the appearance significantly, and wasnt overpriced at the end. I fully expected a bait and switch to a $20-50 subscription requirement, but for under $3, this was amazing.
Thank you for your encouraging words! We’re pleased that Resume Genius met your expectations. We wish you success as you pursue new opportunities!
Regards,
Resume Genius
Very efficient with samples of support in choosing what makes a resume stands out.
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
Hard to save. The AI is hard to edit once it is in there. I wanted to get the AI suggestions and then make small edits on my own and my progress kept getting deleted and I had to start over 3 different times.
We truly value your feedback! Constant improvement is our goal, and user insights like yours play a key role in that process. We’ll look into this further—thanks for sharing!
Regards,
Resume Genius
I am very satisfied with this product. It performs exactly as described, easy to use. The quality exceeded my expectations Overall, I am happy and highly recommend it.
We’re grateful for your support! It’s great to know that Resume Genius helped you achieve your resume goals. Wishing you all the best in your job search!
Regards,
Resume Genius
It says free, than you have to pay to get the resume. Shady. The suggestions were good, but be ready to buy the results
Thank you for your feedback! We're confident that Resume Genius will help you achieve your resume goals. We wish you the best of luck in your job search!
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius