Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good i built a resume and now i hope i can print it off from what I built.
Great product, however, i don't like how they sneak up on you at the end and tell you that it's not free.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
I've previously used this platform via a different email address. Very simple, quick, and professional products.
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
The whole time said it was free then had to pay to download... a little misleading
Thank you for taking the time to share your experience! We want our platform to be as helpful and user-friendly as possible, and your feedback is essential to that mission. We’ll pass this along to our team.
Regards,
Resume Genius
This was the most intuitive resume program I've ever used. It provided excellent suggestions via AI that made me sound like the best candidate for the position I'm sure. Will recommend to others in the future.
You made our day with your review, thank you!
Regards,
Resume Genius
Your free service isn't actually free, now is it? I get you're running a business but don't call it what it isn't.
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Fast and convenient experience, was able to generate a resume in less than 30 minutes
You made our day with your review, thank you!
Regards,
Resume Genius
It is a good and easy to work. It has features that make things easier for me to change the contents whenever I wanted.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Very easy to use! I would recommend this program to family and friends.
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
A great experience with a bunch of stuff to try and a good option for your new CV
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Amazing and very helpful. I love how this helps you make your resume very easy.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Great service, easy to use and fast. Different from all other services I've used ibn the past.
You made our day with your review, thank you!
Regards,
Resume Genius
Nice to show, just i have to review ther grammar and correct again
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Efficient professional
Lots of options
Easy to use idiot proof
Your feedback is invaluable to us! We’re happy to know that Resume Genius played a role in your resume creation.
Regards,
Resume Genius
I don't like that they force you to pay for the service when they advertise for free.
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
You made our day with your review, thank you!
Regards,
Resume Genius
Easy to format, helpful auto generated additions, lots of layout options
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Great resume builder! Thank you for the help & hope it helps secure a job!
Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius
Easy to use, helpful re-writing old resume for job hunting.
You made our day with your review, thank you!
Regards,
Resume Genius
Thanks! Good! Okay! Not bad! This is annoyingly very long..
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Thanks for your fantastic review! We’re excited to hear that our resume builder worked well for you.
Regards,
Resume Genius