Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Not exactly user friendly, difficult to navigate, signed up for a two week trial and was billed twice
My experience was fine but I don't like being forced to write 50 characters
It was fun. The process was easy and intuitive. The User interface was clear and precise.
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
Failed to give full refund after canceling, please make sure it is canceled completely. So far only refunded half
Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius
Was easy to use however it is misleading, stated as free, but is not
This was really easy to use and convenient. I appreciate the efficient technology.
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
I liked how easy it was for me to edit. If I needed this service again, I would use this
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
The process of creating and refining my resume was a highly favorable experience. From the initial steps of gathering information to the final formatting and polishing, every stage was simple. I felt supported and guided throughout, which made the task much less daunting and more rewarding.
Hi Michael, we are happy to read your wonderful experience with our site. We strive to provide our members our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Easy fill in forms, professionally written, and bullet points suggestions
Thank you for the Review, Joanne. We are happy that you were able to enjoy our service
Regards,
Resume Genius
This site made creating a resume quick and easy. I would recommend this site to anyone needing to create or refresh their resume.
Thank you for the Review, Jordan. We are happy that you were able to enjoy our service
Regards,
Resume Genius
Have not been able to effectively try out the experience just sign up today.
We appreciate your thoughts! Your feedback helps us identify ways to improve and create a better experience for all users. We’ll definitely take this into consideration.
Regards,
Resume Genius
Paying is crazy but I know that everything now a days cost money
We appreciate your thoughts! Your feedback helps us identify ways to improve and create a better experience for all users. We’ll definitely take this into consideration.
Regards,
Resume Genius
Quick, easy, and there were lots of options! I liked I was able to upload an older resume so I didn't have to start over.
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
Thank you for making the process easy and running specials.
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
Easy to navigate and professional looking finished product
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
Very easy. I would recommend to everyone I know. I was able to improve my resume
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
Not what i thought but we live and we learn... But hope other find what they are looking for...
We appreciate your thoughts! Your feedback helps us identify ways to improve and create a better experience for all users. We’ll definitely take this into consideration.
Regards,
Resume Genius
I really like the AI features to help guide us in proper grammer and sentence structure for listed ideas in descriptions
Thank you for taking the time to share your thoughts! We’re thrilled that our service helped you in your resume journey. Wishing you the best in your job applications!
Regards,
Resume Genius
It was helpful creating my resume and I'm going to use same template in the future
We appreciate your positive review! It’s wonderful to hear that Resume Genius supported you in creating a great resume. Good luck with your job search!
Regards,
Resume Genius
Nananananananananananananananananananananananananann
Hi Arnick, we are happy to read your wonderful experience with our site. We strive to provide our members our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Its an excellent tool and really helped with formatting and design
Thank you for the Review, Yvonne. We are happy that you were able to enjoy our service
Regards,
Resume Genius
Instant and super easy. Templates collection is awesome. Good site for resume building
Thank you for the Review, Ranjith. We are happy that you were able to enjoy our service
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.


Hello,
We appreciate you sharing your experience with us, we strive to deliver the best customer service experience and apologize if we have not met that standard for you.
Shortly, you will receive a private message from SiteJabber so we can investigate what is happening for you.
Regards,
Resume Genius