Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
..
States Free when you begin but then you can't even download your resume unless you pay
Everything went well. Just don't like the fact you have to pay something at the end before getting your resume.
It looks great,,, except I wanted a free template not one I had to pay monthly for...
It's great to have on hand a bunch of different options and ways to do this
Im not a wiz at computers but this was great thank you all.
I feel more confident after today in my ability to get a job
The best resume builder that's accurate, detailed and professional
I like the variety of templates you had and your customer service is fantastic! My rep, Jessica was so helpful and assisted me with a problem I had in my formatting. I would highly recommend.
Why would you have somebody take time to fill out the whole resume, then wait until the very end to tell them a price to pay!?
All you have to do is fill in a few questions and the rest is done for you! Very user friendly
Let people know they have to pay from the beginning! Just wasted money for an hour at staples when i thought i can just download it an be done
I think that the resumes look so professional and very nice. I love how it breaks it down to relevant items so it makes it easy for you to know what to put and where.
It said free. And after doing the whole resume isn't free.
I am annoyed that a free resume was offered and now I am stuck in a monthly paying scheme.
We'll see if i get the job, resume looks great though so i should.
Loved the guided assistance on the website
Did not like the fact that I could not get one copy without having to purchase something.
If you want $1.95 for the resume, just say that! I would have paid $1.95 for the resume because I needed it. Even though it is trial subscription, I only needed access to the resume, nothing else.
Price is a bit too high, but I needed it in a hurry. Quality is very nice
Very easy to use. Great resume details to help out.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

