Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The chat person is not getting back to me. Frustrating.
Great builder but would have liked to know the price before i typed everything out it seemed like a free service until the end. It was like a surprise charge i didnt like that seemed unprofessional.
Easy way to create and make changes to your cover letter
Better suggestive skills and viewpoints. I would like to see that next time I use it.
Excellent Resume builder and easy to use. Very proactive!
Checkout process needs to be fixed, it was declining my card
All I did was state my Job position and it did everything almost by itself
This really helps take the pressure off coming up with things to write about yourself!
Easy to use, but I wish I could customize the form more.
It would be great to see options for customizing layout and color options before purchasing.
Really loved this option and didn't mind paying the two dollars. The only thing is that it was advertised as being free.
Thank you for making resume preparation so simple i will gladly pay for 14 days of this! The resume appears to be glitchy sometimes and when applied directly into indeed it changed and moves the words around and removed some words
Thank you for making resume preparation so simple i will gladly pay for 14 days of this!
Said it was free, did all my work on the resume template just to find out I had to pay! Not cool!
It was really simple and smooth. I had no problem building my resume.
Don't like having to use a credit card without seeing real results first?
Very quick and easy to get started. They have many great designs to choose from and getting the wording right is simple with the auto generated answers
Very quick and easy to get started. They have many great designs to choose from and getting the wording right is simple with the auto generated answers
My resume sounds incredible, I've had such an amazing experience so far.
This resume builder was the most user friendly and easiest to use!
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

