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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Was surprised after an hour of preparing my resume that you asked for a credit card payment when it says "free" to use.
You said it was free to make the resume, I spent an hour building it, and then you wanted my credit card to charge me for the resume. Talk about unethical bait and switch. I'm fine with paying $2 for it, I just would rather have been told upfront that it costs money.
Great service, but was disappointed that there was no mention of costs before starting to build the resume.
I have not put together a resume in quite awhile. ResumeGenius made this daunting task a breeze.
Bait and switch. Said it was a free service, but did not specify it's only for a txt format (which I did not even see that option for free, just prompting me to pay)
Say that your product costs money. Telling me it's free then requiring me to pay once I've wasted my time with this is false advertising.
Very helpful and easy, and definitely quick and informative
I'm very grateful because it's quick and easy to use!
Can't add bullet points from my old resume. Have to add one line each.
Good options for resume templates that can stand out. Some more customization to the templates would be nice.
Resume Genius is fast, affordable, and professional with ease of user interface.
More templates with color would be nice but I do like how easy it is to build it
It's been helpful in assisting with developing my resume.
I am glad I was introduced to this site it was very helpful.
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Very professional resume. Guided help throughout. Very satisfied customer.
I wish that I could edit each individual element of the resume I created. I also don't think it should be required to put one's personal address on the resume. In my experience, a phone number and email will suffice in a contact information section.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

