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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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It says free but you have to pay
June 12, 2020

It says free but you have to pay. That's false advertisement.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 8, 2020
Washington
1 review
0 helpful votes
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Best resume building experience so far! I have always hated making my resume, but this made it so simple and easy I want to cry some serious happy tears!

Date of experience: May 8, 2020
Michigan
1 review
0 helpful votes
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Took the thinking out of formatting and allowed me to focus on the content. Super easy!

Date of experience: May 8, 2020
Virginia
1 review
0 helpful votes
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Was surprised to see a charge when it was advertised as free.

Date of experience: May 8, 2020
New Jersey
1 review
1 helpful vote
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Very easy to use and the templates look amazing. I hope this will help me in my job hunt.

Date of experience: May 8, 2020
Texas
1 review
0 helpful votes
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Very helpful in helping me create a curriculum vitae.

Date of experience: May 7, 2020
Wisconsin
1 review
0 helpful votes
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Mostly exceptional
May 8, 2020

Mostly exceptional - I would like to add bullet points under each company in experience.

Date of experience: May 7, 2020
Georgia
1 review
0 helpful votes
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I don't like the format of the template i chose or the font of the letters. I need to edit it, but I don't know if your service allows that.

Date of experience: May 7, 2020
Texas
1 review
0 helpful votes
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Great service!
May 8, 2020

Great service! But should have notified about the charge before spending all that time on it

Date of experience: May 7, 2020
Texas
1 review
0 helpful votes
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Tricked me into completing a "free" resume only to facebook connect and pay for a trial

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
New Hampshire
1 review
0 helpful votes
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Great Templates to choose from, personalized different areas of education and work experience, and overall, a great look.

Date of experience: May 7, 2020
New York
2 reviews
0 helpful votes
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The resume building has been great but not straight forward regarding payment. It appears as though the resume template is completely free.

Date of experience: May 7, 2020
New York
1 review
0 helpful votes
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Misleading to advertise a free resume. Put you through the whole process and then charge for the download.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
Utah
1 review
0 helpful votes
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I don't think it's necessary to have to pay for a resume template. You guys are a joke. I can find better templates set up more professionally for free. I plan to pay the 2$ then cancel my "subscription" as soon as I send my resume to the job I am applying for.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
Vermont
1 review
0 helpful votes
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I'd like to be able to customize the spacing and formatting after the final resume is generated. It would also be nice to have a 'fit to one page' function.

Date of experience: May 7, 2020
Kentucky
1 review
0 helpful votes
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This was supposed to be a free resume builder. Then I had to pay and sign up for auto-payments before I could download what I had just put all my time into.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
Texas
1 review
0 helpful votes
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Pretty scummy to pull a bait and switch on job seekers by advertising a free service then charging them for it

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
District of Columbia
1 review
0 helpful votes
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It states free yet there is a fee utterly ridiculous

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2020
Virginia
1 review
0 helpful votes
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Made it very easy to create an amazing resume that I am proud to hand over to a potential employer

Date of experience: May 6, 2020
Utah
1 review
0 helpful votes
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Scam artists
June 12, 2020

Do not use this company, and if you do, under bo circumstances give them any money! They will continue to charge you until you figure it out! And then, they will argue with you and say that you agreed to their service contract! Complete lies! The scam artists of Switzerland!

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 6, 2020