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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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So far so good
August 31, 2020

So far so good. Is there away to add work place awards?

Date of experience: August 31, 2020
Florida
1 review
0 helpful votes
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So far this has been helpful, when I no longer require service, I hope that cancellation is as easy as this was.

Date of experience: August 31, 2020
Ohio
1 review
0 helpful votes
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Good but did not realize to save I had to pay since it said free/

Date of experience: August 31, 2020
Florida
1 review
0 helpful votes
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I love your system
August 31, 2020

I love your system. It's very user-friendly, easy, and professional.

Date of experience: August 31, 2020
Georgia
1 review
0 helpful votes
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Making my resume was quick and easy
August 31, 2020

Making my resume was quick and easy. Loved the experience.

Date of experience: August 31, 2020
Canada
1 review
0 helpful votes
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Good resume builder but the billing is ridiculous in that they wont let you pay for any options other than the one that jumps to $25 a month after 14 days

Date of experience: August 30, 2020
Tennessee
1 review
0 helpful votes
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I spent a lot of time working on this without knowing about the paywall. Pretty scummy.
After spending all that time making the resume, my only choice was disappointment - either waste the time I spent making the resume without knowing about the paywall, or pay unexpected money.

Also, it seems like I can't even move on from this form until I submit an email. Triple scummy. Will neither return nor recommend this application.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2020
Massachusetts
1 review
0 helpful votes
Follow Garg Z.
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The cost should have been mentioned in advance before asking for details for resume assistance.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2020
Texas
1 review
0 helpful votes
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Your company lies in its description on CNET saying that it is a free service. They hold your resume hostage till you sign up for one of their plans. If you like things like that then its a wonderful service. It also locks your submit screen so you cannot give them a rating lower than 3 stars.

Date of experience: August 30, 2020
Missouri
1 review
0 helpful votes
Follow MCCORMACK C.
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Original link posted free, once you spend 2 hours filling it out it slams you with a 24.99 fee to download

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2020
Massachusetts
1 review
0 helpful votes
Follow Bolduc V.
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Your damn website shouldn't come up when I type in "free resume builder" if you are going to make me pay to download it.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2020
Missouri
1 review
0 helpful votes
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Well
August 31, 2020

Well. I surely didn't like not being told about payment until I was finished with the resume. I understand the charge, but it wasn't obvious that I wouldn't get a trial.

Date of experience: August 30, 2020
Colorado
1 review
0 helpful votes
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Every was fine until I got to the payment page. Kept getting an error code and couldn't fill out my information. After 20 min I gave up.

Date of experience: August 30, 2020
California
1 review
0 helpful votes
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Girl i have to pay for the resume...
August 30, 2020

Girl i have to pay for the resume... no words miss mamas

Date of experience: August 30, 2020
Canada
1 review
0 helpful votes
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I don't know why 3.98$ are deducted instead of 2.95$

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2020
Kansas
1 review
0 helpful votes
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Up front pricing is much preferred over the deception of "free"

Date of experience: August 30, 2020
Arkansas
1 review
0 helpful votes
Follow Londagin L.
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Was easy and a lot of template options to choose from.

Date of experience: August 30, 2020
North Carolina
1 review
0 helpful votes
Follow Monteleone A.
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The template was easy to use and looks great but I was not aware that I would be charged. I specifically typed in FREE templates and thought that was what I choose. Very disappointed to put in all that work and then have to pay for it.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2020
California
1 review
0 helpful votes
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Resume format and ease of customization was a breeze!

Date of experience: August 30, 2020
Canada
1 review
0 helpful votes
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I love that I can enter my info and the program sets it into place, and I can transfer that between different models of resumes. I wish I could make simple format adjustments, like right or left alignment, and add bullet points, etc.

Date of experience: August 30, 2020