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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Why you only said at the end of the process that is not free?
This was an easy and excellent resume building experience
I created the entire resume and an account before and tried to log in and it said no email found after I registered.
This was advertised as free. I do not want to spend another 3 hours making a new resume so im buying this on for 2.95 and cancelling immediately. This company is horrible.
You promote the site as free, but charge $2.95 for 14 day trial or $24.95/month or $95/year. It is misleading and that is what makes me angry. In fact I'm going to reduce it to one star. $2.95 is a small price, but lying about it loses all your customer's trust.
Even though some of the fields are limited in career skills the customer service was excellent at helping you.
Think first time resume or first 30 dys should be free... but over all love it
Love the options of different formats and automatic suggestions.
Having an issue with billing. Had to add my card 3 times and received a fraud alert from my bank. I hope it is alright.
Good experience
We want the option to change the head sections
Great Templates. Great guidance. Sucks you have to pay for a free trial
Did not say I had to purchase a plan in order to print the resume
It sais it was free but other than that very easy to use!
Very easy - the only issue was I could not edit my professional title under my name
Wonderful program but it is a little clickbait-ish. It seems like it is for free until you go to download it. Put that part up front so you know its $3.
Search stated free. I had to pay for this service. Quality was professional, easy and quick to use.
I really appreciate having the prompts as Ive been avoiding making a resume my whole life. Your site made it very easy though!
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

