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ResumeGenius

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.

Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la


resumegenius.com
Lucerne, DE, Switzerland
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ResumeGenius Reviews Summary

The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.

This summary is generated by AI, based on text from customer reviews

value
164
quality
739
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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The system was easy to use and the results are great

Date of experience: October 9, 2020
Illinois
1 review
0 helpful votes
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You led on that this would be free just to require payment at the very last step. As well as advertising a $7.95 monthly subscription option that was in fact, not that at all. Very distasteful and dishonest. This is false advertisement.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
New Jersey
1 review
0 helpful votes
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Tricked into paying because I spent 30 minutes creating a resume.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
Washington
1 review
0 helpful votes
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Wish I was able to add a website (linkedin) to my name bar

Date of experience: October 8, 2020
Pennsylvania
1 review
0 helpful votes
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Don't advertise a completely free resume builder if it's not free in any way.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
Canada
1 review
0 helpful votes
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Would have liked to edit resume prior to having to pay, instructions for that were vague

Date of experience: October 8, 2020
Texas
1 review
0 helpful votes
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It was quick and easy
October 8, 2020

It was quick and easy. Would recommend to anyone needing help with your resume.

Date of experience: October 8, 2020
California
1 review
0 helpful votes
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I don't like how i was forced to pay to get my resume

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
Georgia
1 review
0 helpful votes
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Lets see if i get the job then ill come back to give you 5 stars

Date of experience: October 8, 2020
Missouri
1 review
0 helpful votes
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I google resume builder free and you all popped up - which is great. Amazing site and you all are doing great work. Just wish there would have been a clear message of "you will need to pay to download" or give me one freebie! :) Either way you got $3 out of me which is whatever - would've preferred to know I was spending that upfront.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
Wisconsin
1 review
0 helpful votes
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Templates are really nice, however the website says it is free. I wasted a ton of time making a resume to find out it wasn't free. Very disappointed.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2020
California
1 review
0 helpful votes
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The bullet points to choose from matched up to my skill set almost perfectly

Date of experience: October 8, 2020
Alabama
1 review
0 helpful votes
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Knowing about the price up front would have been helpful, but I probably would have skipped over it if it was. Good job on the site.

Date of experience: October 8, 2020
District of Columbia
1 review
0 helpful votes
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I like your temples but if you minimize the the browser and return what you have done up to that point gets deleted and you have to start again.

Date of experience: October 8, 2020
Texas
1 review
0 helpful votes
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Their marketing on google tricks you into thinking you can build a resume for free.
You cannot build it for free without paying a trial fee in which you have to log into a google or facebook account so they can get your info and spam you.

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Australia
1 review
0 helpful votes
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I am very angry and frustrated
I collated and paid for a resume and then didn't receive it
I am applying for a job and need this resume so all I have done is waste my time and money
I will be telling everyone I speak with NOT to use your site

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Colorado
1 review
0 helpful votes
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I was pleased with the ease of the program. I'm looking forward to seeing the finished product.

Date of experience: October 7, 2020
Massachusetts
1 review
0 helpful votes
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It said free then when im done it says I have to pay for it

ResumeGenius attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2020
Canada
1 review
0 helpful votes
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Ease of access is 8/10
Clean website pages with right details for user and hints 9/10
Saving feature not well explained 4/10

Date of experience: October 7, 2020
Minnesota
1 review
0 helpful votes
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Wouldn't let me add more experience to resume. Claims download is ree, but forces you to pay before download

Date of experience: October 7, 2020