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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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I understand you need to get paid for a service, but don't advertise as free because it isn't.
Great work making this easy to write resume builder!
A one time payment option would be nicer rather than a subscription service. Over all the experience was fantastic and I'm grateful for the assistance. Thank you.
I haven't had use for my resume in over 5 years and the email account it was saved on I no longer have. I'm thankful that Resume Genius still has it saved!
Easy interface with helpful suggestions. Easier then TurboTax
Your ad is listed as a FREE resume template platform but was charged for its use. This website trapped me into paying a fee then a monthly subscription.
It should be more transparent early on that you will need to pay for the resume access.
You guys need to add a space for LinkedIn and make the app have more personalization capabilities.
Dont say free trial in google then charge to download
Would be helpful to be upfront about the pricing and shady auto renew feature at the start of the experience
It's fine. Fairly Straightforward and easy to complete.
It was very easy it took me about 15min and its the best resume i have ever had
Should let us know that you are going to charge us before!
Good questions and layout to make your resume on the website. Thanks for the help
Easy to use, would benefit from some sentences that could help chose the right wording
I enjoy the templates, but the price for ONE month seems a bit ridiculous for people who are obviously looking for jobs and may not be employed (I am included in this), especially during a global pandemic.
It's a good help for all beginners/ professional. Thanks
This program really breaks down how to make a really good resume!
Lets you create your whole resume before telling you that you have to pay
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

