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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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This is a great program and I will recommend it to all my friends and family.
I loved the different fonts. Would recommend to anyone having update an older resume.
Unable to access billing information to purchase resume from laptop. Had to access through phone.
This website literally lied. It was described as a free resume builder, and that's not the case. $#*! you.
You said it was free. Then when I wanted my resume I had to pay after spending an hour+ working on it.
Not bad, just very time consuming and some areas are difficult to fill out when you work for a temp service with multiple assignments.
Consider allowing a one download or even Freemium model. Not sure I'd come back after a $2.95 initial trial offer. Just seems like a cash grab to me.
I started this process because it said free but it isn't free
I clicked on this site because it said no credit card required. I had to put in my credit card.
First time I've used this program and so far its been great
This program has made creating a professional resume quick and easy!
There were a variety of templates to choose from. I can choose a template for a practical or professional position.
Advertising it as a free service and then charging customers for the ability to save their work is bad practice.
You should simply let us know up front it will cost money -- a free text resume is bull $#*!. The fee is reasonable, but I distrust your company and will almost certainly cancel after my download due to deceptive ads
You should accept pay pal - I have had credit card info stolen many times and my cards get maxed out with fraudulent charges.
It took me 3 diff credit cards before I could get the payment thru - Loosen up your site or fix it or whatever -- I had to use a debit card as my credit cards would not work -- so now if this gets hacked, I am really at risk
Thought it was free and turns out you have to select a plan to download
Great so far, first time using. Editing can be a tad confusing.
Very easy to use and helpful! Saves me a lot of time. Although I do wish they had told me the cost when I began the process.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

