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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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The free resume is not so free, so far not impressed with deceptive advertising.
I wouldn't have spent an over an hour working on my resume through your site if I had known I had to pay for it in the end. Cost of access should be disclosed at the beginning of use, before download attempts.
Unhappy about it saying it is free then after taking all my time writing my resume it says you have to pay, but other than that it was very helpful in making my resume.
This has been amazing. I have the best resume I have ever had in my life.
It was easy to build my resume but i was under the assumption that it was free (that's what your ad on google claims) so after all the work i put in for my "free" resume I had to pay. Granted it was a small fee and I cancel anytime but i would have like to have been told beforehand
I had no idea where to start. I am thankful at how easy a fast this process was made for me.
I am always lost when it comes to resumes and you guys really help save my brain from struggling.
It said it was free, but it didn't even end up being free. Annoying.
Ease of use. No headache for inexperienced resume builders such as myself
So simple and quick. It really is helpful to receive suggestions as you go.
Little pricey for what you get but other than that great formating and very easy and quick
I haven't written a resume in over 30 years. So extremely helpful.
ResumeGenius has been quick and easy, but I think there should be options to how the information is organized, font styles, sizes, etc.
So far it's been very easy to create a resume quickly. There are plenty of templates including different styles and color schemes. I like the expert advice as well.
It was great until I got to the part where it said 100% free yet it just asked me to pay for this.
Not really free you have to pay for a subscription no option for free there's a $2 trial very misleading not appreciated
Advertising this service as "free" and then requiring payment prior to releasing the resume built is not a customer friendly practice
Easy experience with a wonderful system for generating a top of the line resume.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

