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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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You should be honest about charging for your resume service upfront.
It is very deceptive where I put in all this time to create a resume that claims to be free and then I have to pay 2.95 just to download it. Very sneaky.
Very easy, simple to use with great looking results
It tricked me into paying. I was under the assumption it was a free resume considering it was what popped up when i googled free resume. After I spent so much time tying to get it done to apply for a job I had no choice but to pay to get it.
It was so easy for me to make an incredible resume
I like it it help me used different words to boost my resume.
Great formats and resume choices, but it said free and i have to pay
Dont like that you have to pay and call to cancel. Wish there was a way you can cancel online. Maybe there is.
You should not advertise this as a free resume builder if you have to pay to be able to get it! It's a bit scammish to me that I had to pay after inputting all of that information to find out that it is not free. Also, on this feedback section, where it says "Should we follow up to make sure you're satisfied with your order?" it wont even let you click no. Why does it even ask you that question if it is not an option and forces you to click yes and leave an email address?!
Made the task of creating my first resume so easy and professional!
SO easy! I was in awe how easy it was to build my resume.
Resume creation was smooth with the help of the prompts
Very enjoyable. Unless i don't get a job then in that case a miserable failure it was...
This was marketed as a free resume builder but at the end of this process i was charged 2.95 which is misleading.
It was great until they make you pay at the end. All that work
Ordinary resume building experience similar to free websites
Why charge for trial? This is ridiculous. Will demand my money back asap.
I prefer a different style to your text boxes as they seemed to feel cluttered and add options, such as bullet points.
I wish I could upload my own resume and it would take info from that instead of having to fill everything in
This site is amazing thank you so much for the quick and easy resume
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. [email protected] I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing [email protected], or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at [email protected]. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. [email protected] Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. [email protected] I wish at least you get your money back.

